Job summary
An exciting opportunity has arisen for a self-motivated individual
to join our Extended Care Team.
This role will be primarily based at our Great Hortonsurgery but will require travel to our other sites.
Main duties of the job
The primary focus
of the role is to provide high quality and efficient care to the local
community -
Providing administrative support to the
practice looking after the following extended services: Musculoskeletal, Level
2 Diabetes, Joint Injection, Minor Surgery, Vasectomy, Neurology, Dermatology.
The successful candidate will be required to work 37.5 hours per week.
About us
We are a caring, committed team aiming to improve the health
of our community by delivering high-quality patient care while maintaining a
fulfilling work environment, dedicated to our Investors in People
accreditation.
At The
Ridge, teamwork is deeply ingrained, ensuring exceptional care for our
patients.
The
practice is committed to sustainability. We participate in the Green Impact
Scheme and actively seek to reduce our carbon footprint.
As a
Disability Confident employer, we are committed to:
- Inclusive, accessible recruitment
- Promoting
vacancies broadly
- Offering
interviews to disabled applicants
- Providing
necessary adjustments
- Supporting employees with disabilities or long-term health conditions
Whats in
it for you?
- Generous
annual leave, increasing with service (recognising NHS continuous service)
- NHS
pension scheme access
- 24/7
employee assistance programme
- NHS staff
discounts
- Cycle to
work scheme
- Onsite
mental health first aider
- Onsite
gym equipment for staff
- Onsite
parking
At The Ridge, we believe in supporting our staff just as much as our patients. We offer opportunities for personal growth, a strong sense of community, and a culture that values each team members contributions. If you're passionate about making a difference, we'd love for you to join our team!
Job description
Job responsibilities
- Answer patient calls and manage appointment bookings (phone lines open 08:00 16:00).
- Register referrals accurately.
- Process and action NHS mail.
- Monitor and send letters from the post tray.
- Scan and attach paperwork to relevant records.
- Check and process documents in the work to do tray.
- Perform data entry tasks to ensure accurate record-keeping.
- Take minutes during meetings as required.
- Work effectively both independently and as part of a large team.
- Follow established guidelines, identifying and updating them when necessary.
- Attend internal and external meetings as required.
- Collaborate with the Extended Care Team Manager to ensure adequate office coverage.
- Assist, direct, and support patients in accessing appropriate services or healthcare professionals in a professional and efficient manner.
- Maintain effective internal and external communication channels.
- Contribute to the continuous improvement of processes by providing suggestions and feedback.
- Outcoming Service Clinics and completing daily data entry to record accurate information, if required
- Meeting monthly deadline for service data check and liaising with the data specialist
- Create/Complete service tasks including chasing patient investigations
- Completing referral triage outcomes and if required liaising with secondary care providers and other non-NHS providers
- Conduct weekly room and stock checks to maintain adequate resources for the service ensuring orders and placed in a timely manner to prevent service disruption
Sound interesting? Apply now by copy and pasting this link into your browser:https://theridgemedicalpractice.peoplehr.net/Pages/JobBoard/Opening.aspx?v=9b590faa-62b0-4a33-b730-7851cff8767b
Job description
Job responsibilities
- Answer patient calls and manage appointment bookings (phone lines open 08:00 16:00).
- Register referrals accurately.
- Process and action NHS mail.
- Monitor and send letters from the post tray.
- Scan and attach paperwork to relevant records.
- Check and process documents in the work to do tray.
- Perform data entry tasks to ensure accurate record-keeping.
- Take minutes during meetings as required.
- Work effectively both independently and as part of a large team.
- Follow established guidelines, identifying and updating them when necessary.
- Attend internal and external meetings as required.
- Collaborate with the Extended Care Team Manager to ensure adequate office coverage.
- Assist, direct, and support patients in accessing appropriate services or healthcare professionals in a professional and efficient manner.
- Maintain effective internal and external communication channels.
- Contribute to the continuous improvement of processes by providing suggestions and feedback.
- Outcoming Service Clinics and completing daily data entry to record accurate information, if required
- Meeting monthly deadline for service data check and liaising with the data specialist
- Create/Complete service tasks including chasing patient investigations
- Completing referral triage outcomes and if required liaising with secondary care providers and other non-NHS providers
- Conduct weekly room and stock checks to maintain adequate resources for the service ensuring orders and placed in a timely manner to prevent service disruption
Sound interesting? Apply now by copy and pasting this link into your browser:https://theridgemedicalpractice.peoplehr.net/Pages/JobBoard/Opening.aspx?v=9b590faa-62b0-4a33-b730-7851cff8767b
Person Specification
Aptitude, Skills and Abilities
Essential
- Ability to multitask.
- Good organisation skills/ability to manage time effectively.
- Attention to detail.
- Good communication skills both written and verbal.
- Strong computer skills.
- Ability to build rapport swiftly.
- Ability to work in a team.
- Self-motivated.
- Maintain confidentiality.
Experience
Essential
- Ability to use SystmOne appropriate to job role, Microsoft Excel and Microsoft Access.
Disposition
Essential
- Positive attitude.
- Reliable.
Personal Attibutes
Essential
- Friendly.
- Open.
- Caring.
- Innovative.
- For the team.
Qualifications
Essential
- GCSEs at grade 9 4 in English Language and Mathematics (or equivalent).
Desirable
- Customer Service Level 2 or 3.
- Business Administration Level 2 or 3.
Person Specification
Aptitude, Skills and Abilities
Essential
- Ability to multitask.
- Good organisation skills/ability to manage time effectively.
- Attention to detail.
- Good communication skills both written and verbal.
- Strong computer skills.
- Ability to build rapport swiftly.
- Ability to work in a team.
- Self-motivated.
- Maintain confidentiality.
Experience
Essential
- Ability to use SystmOne appropriate to job role, Microsoft Excel and Microsoft Access.
Disposition
Essential
- Positive attitude.
- Reliable.
Personal Attibutes
Essential
- Friendly.
- Open.
- Caring.
- Innovative.
- For the team.
Qualifications
Essential
- GCSEs at grade 9 4 in English Language and Mathematics (or equivalent).
Desirable
- Customer Service Level 2 or 3.
- Business Administration Level 2 or 3.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
