Job summary
An exciting opportunity has arisen for a self-motivated individual
to join our Extended Care Team.
This role will be primarily based at ourGreat Hortonsurgery but will require travel to our other sites.
Main duties of the job
The primary
responsibility of this role is to handle patient calls efficiently throughout
the working day, managing appointment bookings, cancellations, and
rescheduling.
A successful candidate will be required to work 30 to 37.5 hours per week.
About us
We are a caring, committed team aiming to improve the health
of our community by delivering high-quality patient care while maintaining a
fulfilling work environment, dedicated to our Investors in People
accreditation.
At The
Ridge, teamwork is deeply ingrained, ensuring exceptional care for our
patients.
The
practice is committed to sustainability. We participate in the Green Impact
Scheme and actively seek to reduce our carbon footprint.
As a
Disability Confident employer, we are committed to:
- Inclusive, accessible recruitment
- Promoting
vacancies broadly
- Offering
interviews to disabled applicants
- Providing
necessary adjustments
- Supporting employees with disabilities or long-term health conditions
Whats in
it for you?
- Generous
annual leave, increasing with service (recognising NHS continuous service)
- NHS
pension scheme access
- 24/7
employee assistance programme
- NHS staff
discounts
- Cycle to
work scheme
- Onsite
mental health first aider
- Onsite
gym equipment for staff
- Onsite
parking
At The Ridge, we believe in supporting our staff just as much as our patients. We offer opportunities for personal growth, a strong sense of community, and a culture that values each team members contributions. If you're passionate about making a difference, we'd love for you to join our team!
Job description
Job responsibilities
- Answer patient calls and manage appointment bookings (phone lines open 08:00 16:00).
- Register referrals accurately.
- Process and action NHS mail.
- Monitor and send letters from the post tray.
- Scan and attach paperwork to relevant records.
- Check and process documents in the work to do tray.
- Perform data entry tasks to ensure accurate record-keeping.
- Take minutes during meetings as required.
- Creating the patient questionnaire rota & sending for all services.
- Entering completed questionnaires on database.
- Work effectively both independently and as part of a large team.
- Follow established guidelines, identifying and updating them when necessary.
- Attend internal and external meetings as required.
- Collaborate with the Extended Care Team Manager to ensure adequate office coverage.
- Assist, direct, and support patients in accessing appropriate services or healthcare professionals in a professional and efficient manner.
- Maintain effective internal and external communication channels.
- Contribute to the continuous improvement of processes by providing suggestions and feedback.
Sound interesting? Apply now by copy and pasting this
link into your browser: https://theridgemedicalpractice.peoplehr.net/Pages/JobBoard/Opening.aspx?v=265e0dec-f010-4977-917a-a35954efa470
Job description
Job responsibilities
- Answer patient calls and manage appointment bookings (phone lines open 08:00 16:00).
- Register referrals accurately.
- Process and action NHS mail.
- Monitor and send letters from the post tray.
- Scan and attach paperwork to relevant records.
- Check and process documents in the work to do tray.
- Perform data entry tasks to ensure accurate record-keeping.
- Take minutes during meetings as required.
- Creating the patient questionnaire rota & sending for all services.
- Entering completed questionnaires on database.
- Work effectively both independently and as part of a large team.
- Follow established guidelines, identifying and updating them when necessary.
- Attend internal and external meetings as required.
- Collaborate with the Extended Care Team Manager to ensure adequate office coverage.
- Assist, direct, and support patients in accessing appropriate services or healthcare professionals in a professional and efficient manner.
- Maintain effective internal and external communication channels.
- Contribute to the continuous improvement of processes by providing suggestions and feedback.
Sound interesting? Apply now by copy and pasting this
link into your browser: https://theridgemedicalpractice.peoplehr.net/Pages/JobBoard/Opening.aspx?v=265e0dec-f010-4977-917a-a35954efa470
Person Specification
Experience
Essential
- Ability to use SystmOne appropriate to job role, Microsoft Excel and Microsoft Access
Personal Attibutes
Essential
- Friendly.
- Open.
- Caring.
- Innovative.
- For the team.
Qualifications
Essential
- GCSEs at grade 9 4 in English Language and Mathematics (or equivalent).
Desirable
- Customer Service Level 2 or 3.
- Business Administration Level 2 or 3
Disposition
Essential
- Positive attitude.
- Reliable.
Aptitude, Skills and Abilities
Essential
- Ability to multitask.
- Good organisation skills/ability to manage time effectively.
- Attention to detail.
- Good communication skills both written and verbal.
- Strong computer skills.
- Ability to build rapport swiftly.
- Ability to work in a team.
- Self-motivated.
- Maintain confidentiality.
Person Specification
Experience
Essential
- Ability to use SystmOne appropriate to job role, Microsoft Excel and Microsoft Access
Personal Attibutes
Essential
- Friendly.
- Open.
- Caring.
- Innovative.
- For the team.
Qualifications
Essential
- GCSEs at grade 9 4 in English Language and Mathematics (or equivalent).
Desirable
- Customer Service Level 2 or 3.
- Business Administration Level 2 or 3
Disposition
Essential
- Positive attitude.
- Reliable.
Aptitude, Skills and Abilities
Essential
- Ability to multitask.
- Good organisation skills/ability to manage time effectively.
- Attention to detail.
- Good communication skills both written and verbal.
- Strong computer skills.
- Ability to build rapport swiftly.
- Ability to work in a team.
- Self-motivated.
- Maintain confidentiality.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
