The Ridge Medical Practice

Care Navigator

This job is now closed

Job summary

An exciting opportunity has arisen for a self-motivated individual to join our Care Navigation team. This role will be based at all our practice establishments - Great Horton, Wibsey, Buttershaw and Horton Bank Top.

We are a caring and committed team whose aim is to improve the health of our community by delivering high quality patient care, whilst maintaining a fulfilling working environments for all and are dedicated to maintaining our investors in people accreditation.

At the Ridge, we have a well ingrained way of working and strong culture of teamwork to make sure that we deliver the very best care for our patients at all times. This is evident in the way in which everyone works and acts daily and the way we run the practice and make decisions about the services we offer and run now and into the future.

The practice is committed to sustainable working and places high regard to our local and wider environment. We are participating in the Green Impact Scheme and are actively looking at ways to reduce our carbon footprint.

As a disability confident employer, we have a commitment to

Ensure our recruitment process is inclusive/accessible
Communicating/promoting vacancies
Offering an interview to disabled people
Anticipating and providing reasonable adjustments as required
Supporting existing employees who acquires a disability or long-term health condition, enabling them to stay in work

Main duties of the job

The primary focus of the role is to receive, assist, and direct patients (care navigation) in accessing the appropriate service or healthcare professional in a courteous, efficient, and effective way.

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

This is a part time role requiring 25 hours per week, Monday to Friday between 08:00 - 22:00.

Sound interesting? Apply now by copying and pasting this link into your browser:

https://theridgemedicalpractice.peoplehr.net/Pages/JobBoard/Opening.aspx?v=610365e7-7665-4e8e-94e4-38a848b85fc2

Click the 'Job Board' link under Supporting Links.

About us

Whats in it for you?

Excellent annual leave entitlement which grows with service (NHS continuous service is recognised).
Opportunity to join the NHS pension scheme.
Access to employee assistance programme 24/7 365 days a year.
NHS staff discounts
Cycle to work scheme
Access to an onsite mental health first aider
Onsite gym equipment available for staff use
Onsite parking

Date posted

12 April 2024

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A0451-24-0003

Job locations

The Ridge Medical Centre

Cousen Road

Bradford

West Yorkshire

BD7 3JX

The Ridge Medical Practice

93 Smith Avenue

Bradford

West Yorkshire

BD6 1HA

The Ridge Medical Practice

20 Ridings Way

Buttershaw

Bradford

West Yorkshire

BD6 3UD

Horton Bank Top Surgery

1220 Great Horton Road

Bradford

West Yorkshire

BD7 4PL

Job description

Job responsibilities

To have a thorough knowledge of all Practice procedures.

To work in accordance with written protocols.

Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice.

Deal with all general enquiries, explain procedures and make new and follow-up appointments.

Explain Practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.

Receive and make telephone calls as required and take messages, ensuring accuracy of detail and prompt appropriate delivery.

Enter requests for home visits onto clinical system, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor.

Action repeat prescription requests and ensure that they are ready for collection by the patient within 48 hours, either on the computer or manually.

Ensure that all new patients are registered onto the computer system promptly and accurately, including Temporary Residents.

Have an understanding of the services we offer and direct patients to the right clinician.

Chaperone Doctors/Clinical staff where necessary.

Complete all mandatory training when required.

Have working knowledge of telephone system, during and after hours.

Carry out any reasonable administrative tasks requested by any member of the practice team.

Undertake any other additional duties appropriate to the post as requested by the Partners or Managers.

Assist in showing / teaching other staff members and professionals aspects of the job/working day.

Provide holiday/sickness cover for other members of the Care Navigation team.

Ensure building security have thorough knowledge of doors/windows/alarm.

o Open up premises at the start of the day when first to arrive and make all necessary preparations to receive patients.

o When last to leave at the end of the day, ensure that the building is totally secured, and rooms are tidied and ready for the next day.

Please read the attached Job Description for full details.