Medical Receptionist

Job description

Job responsibilities

Job Summary:

Receive, assist, and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient, and effective way.

Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

Job Responsibilities:

• Receiving patients consulting with members of Practice team
• Handing completed repeat prescriptions to patient and checking names and address.
• Be able to cover all reception positions as necessary

• Process appointment requests for today, future appointments from patients by telephone and in person.
• Deal with visit requests

• This is not an administration role, but cover may be required from time to time
• First point of contact per patient queries. Direct access to Social Prescriber and Mental Health teams, Patient Participation Group
• To have a thorough knowledge of all Practice procedures.
• To work in accordance of written protocols
• Filing post in medical records
• Photocopy as requested
• GPPA administration management (ensuring all clinical letters are scanned to notes and accurately coded)
• Photocopying medical records
• Preparing invoices
• Ordering of stock and stock control
• Dealing with private reports for patients
• Recall and monitoring of immunisations
• Recalls

• Registrations of new patients
• Process patients change of address computer data and medical records (have knowledge of Practice area).
• Process repeat prescription request in accordance with Practice guidelines (if necessary in absence of prescription clerks).
• Scanning of correspondence and Read coding

• Have working knowledge of telephone system

• Any other tasks allocated by the management team

Person Specification

Experience

Essential

• Experience of working in a busy administration role

Desirable

• Experience of working in the NHS
• Experience of working in primary care
• Experience of working in a GP practice

Qualifications

Essential

• GCSE grade A to C in English and Maths

Desirable

• Qualified to NVQ level 3

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Acklam Medical Centre

Address

Trimdon Avenue

Acklam

MIDDLESBROUGH

TS5 8SB

Employer's website

https://acklammedicalcentre.co.uk (Opens in a new tab)