Job summary
This role provides a fantastic introduction to the secretarial and administrative functions within a busy GP Practice. With time and confidence, there is the potential for the successful applicant to take on more complex secretarial responsibilities.
Main duties of the job
This position is designed to assist our secretarial team with a range of basic administrative tasks, helping to streamline processes and improve efficiency.
About us
We are excited to offer a new opportunity at Fireclay Health for an enthusiastic individual to join our team in a supportive administrative role.
Fireclay Health is a vibrant, dynamic and happy place to work. We provide health care from our two established practices at St George Health Centre and Lodgeside Surgery, although this role will be based at our Lodgeside Surgery site.
Job description
Job responsibilities
- Efficiently complete and process managed referrals on behalf of clinicians, ensuring timely and accurate handling.
- Respond promptly and professionally to basic referral queries from both staff and patients.
- Communicate effectively with patients via email, text, and phone to provide updates and information as needed.
- Liaise with third parties on behalf of GPs and the secretarial team to facilitate smooth operations.
- Accurately complete simple referrals and forms, supporting GPs and administrative teams.
- Perform a variety of administrative tasks to support the organisations daily functions.
- Consistently adhere to organisational policies and protocols as outlined in the Staff Handbook and employment contract
Job description
Job responsibilities
- Efficiently complete and process managed referrals on behalf of clinicians, ensuring timely and accurate handling.
- Respond promptly and professionally to basic referral queries from both staff and patients.
- Communicate effectively with patients via email, text, and phone to provide updates and information as needed.
- Liaise with third parties on behalf of GPs and the secretarial team to facilitate smooth operations.
- Accurately complete simple referrals and forms, supporting GPs and administrative teams.
- Perform a variety of administrative tasks to support the organisations daily functions.
- Consistently adhere to organisational policies and protocols as outlined in the Staff Handbook and employment contract
Person Specification
Experience
Essential
- Clear and confident written communication
- Outstanding verbal communication
- Strong IT skills to navigate tools and platforms with ease
- A proactive attitude towards ongoing training and professional growth
- Keep tasks and priorities in order with exceptional organisational skills
- Juggle deadlines and responsibilities efficiently
- Think creatively and independently to overcome challenges
Desirable
- Previous work within a Primary Care environment is an advantage
- Familiarity with the EMIS clinical system
Qualifications
Essential
- GCSE grade A to C in English and Maths
Person Specification
Experience
Essential
- Clear and confident written communication
- Outstanding verbal communication
- Strong IT skills to navigate tools and platforms with ease
- A proactive attitude towards ongoing training and professional growth
- Keep tasks and priorities in order with exceptional organisational skills
- Juggle deadlines and responsibilities efficiently
- Think creatively and independently to overcome challenges
Desirable
- Previous work within a Primary Care environment is an advantage
- Familiarity with the EMIS clinical system
Qualifications
Essential
- GCSE grade A to C in English and Maths
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
