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Westway Medical Centre

Receptionist Administrator

Information:

This job is now closed

Job summary

RECEPTIONIST /ADMINISTRATOR required for a busy but friendly practice in Maghull. This is a full time post of 24 hours per week.

The successful applicant must have:

  • Excellent face to face communication
  • Excellent telephone manner
  • Respect for patient confidentiality at all times
  • Excellent IT skills
  • Have the ability to remain calm and courteous when working under pressure
  • Previous experience in primary care preferred

All appointments are subject to satisfactory references and DBS clearance.

Main duties of the job

  • Offer general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

  • Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way

  • Undertake a variety of administrative duties to assist in the smooth running of the Practice including the provision of secretarial and clerical support to clinical staff and other members of the Practice team

  • Facilitate effective communication between patients, members the primary health care team, secondary care and other associated healthcare agencies

About us

Friendly GMS suburban practice in Maghull

9,500 patients: 8 GPs, 1 Nurse Practitioner, 2 Practice Nurses, Pharmacist

Support Administration team

High QOF achievers/ CQC rated good across the board

Committed to innovation and working towards digital exemplar

Details

Date posted

24 October 2023

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A0440-23-0005

Job locations

Westway

Maghull

Liverpool

L31 0DJ


Job description

Job responsibilities

Duties and Responsibilities:

The duties and responsibilities to be undertaken by members of the Practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Deputy Manager /Practice Manager, dependent on current and evolving Practice workload and staffing levels:

  • Opening up/locking-up of Practice premises and maintaining security in accordance with Practice protocols
  • Maintaining and monitoring the Practice appointments system
  • Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional
  • Processing and distributing incoming (and outgoing) mail
  • Taking messages and passing on information
  • Processing repeat prescriptions in accordance with Practice guidelines
  • Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedures
  • Supporting clinicians various administration duties
  • Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
  • Clearing and re-stock consulting rooms as required

Job description

Job responsibilities

Duties and Responsibilities:

The duties and responsibilities to be undertaken by members of the Practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Deputy Manager /Practice Manager, dependent on current and evolving Practice workload and staffing levels:

  • Opening up/locking-up of Practice premises and maintaining security in accordance with Practice protocols
  • Maintaining and monitoring the Practice appointments system
  • Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional
  • Processing and distributing incoming (and outgoing) mail
  • Taking messages and passing on information
  • Processing repeat prescriptions in accordance with Practice guidelines
  • Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedures
  • Supporting clinicians various administration duties
  • Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
  • Clearing and re-stock consulting rooms as required

Person Specification

Qualifications

Essential

  • Customer Service Experience
  • Excellent communication and interpersonal skills
  • Experience of office working

Desirable

  • Working within the NHS Service
  • Knowledge of Emis Web, clinical computer systems
Person Specification

Qualifications

Essential

  • Customer Service Experience
  • Excellent communication and interpersonal skills
  • Experience of office working

Desirable

  • Working within the NHS Service
  • Knowledge of Emis Web, clinical computer systems

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Westway Medical Centre

Address

Westway

Maghull

Liverpool

L31 0DJ


Employer's website

https://westwaymcmaghull.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Westway Medical Centre

Address

Westway

Maghull

Liverpool

L31 0DJ


Employer's website

https://westwaymcmaghull.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Practice Manager

Gillian Stuart

gillian.stuart@nhs.net

01515273025

Details

Date posted

24 October 2023

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A0440-23-0005

Job locations

Westway

Maghull

Liverpool

L31 0DJ


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