Job summary
Birchills Health Centre is a forward thinking and
well-respected teaching and training practice that operates in Walsall, West
Midlands. We serve a diverse population of over 6000 patients and we have recently
joined a PCN along with another 6 practices. This enables us to develop and
shape the services we offer.
We are
committed to providing an open, friendly and supportive environment where all
staff are comfortable sharing ideas and can expect to be provided with all the
tools and support that they need to enjoy working and succeeding.
Due to an ever
expanding patient list we are looking for a Receptionist with or without previous GP Surgery experience to join our
team.
Main duties of the job
The crucial role of the Receptionist is to ensure that patients are able to access health
services including contact/make an
appointment to see a doctor in the appropriate manner depending on need and
that all patient records are up-to-date and available for all users when
required.
The successful candidate will be able to contribute to maintaining practice administrative systems
such as data input, new patient registrations, correspondence, results and
repeat prescribing systems and work effectively as part of a team where help and support will be available at all times.
About us
We are a large, friendly and
diverse team of 3 partners, 2 Practice Nurses, 1 HCA and an experienced clerical
admin / Reception team of 7. We are passionate about staff health and wellbeing and working
together as a team.
Long established training and teaching of
medical students, GP registrars and student nurses. Opportunity to become
involved in supervision and education
CQC rated Good
High QoF attainment every year
Advanced Nurse Prescriber
EMIS Web
Covid vaccination hub involvement
Full medical indemnity
Competitive salary
Regular Practice Team meetings
Equal
opportunities employer
Job description
Job responsibilities
The Receptionist will adhere at
all times to the practices agreed protocols and procedures, will contribute to
updating them as required and will protect patient confidentiality at all
times.
TELEPHONES
Reception
staff will answer the various incoming outside lines into reception and also
the internal lines.
- Switch
incoming lines from out of hours message in the morning.
- Handle
patients telephoning with an emergency in accordance with the practices
protocol.
- Provide
future/on-the-day appointments/telephone advice slots with team members in
accordance with practices Access Protocol.
- Record
patient information accurately and pass it on to appropriate team member
for advice/triage including emergencies.
- Forward
calls to team members.
- Answer
patient enquiries.
- Record
and pass on messages.
- Assist
patients checking the availability of their prescription or with a query.
- Switch
incoming lines to out of hours message at the end of working day.
RECEPTION DESK
Reception
staff will greet patients when they arrive in the practice and ensure that they
are assisted appropriately. This will
include the following list, which is not exhaustive:
- Handle
patients presenting at reception as an emergency in accordance with the
practices protocol.
- Provide
future/on-the-day appointments in accordance with the practices Access
Protocol.
- Assist
patients to check in for their appointments.
- Process
requests for repeat and acute prescriptions.
- Pass
out prescriptions for collection and answer associated queries.
- Advise
walk-in patients about how to access the service according to patient need.
- Take
requests for repeat prescriptions.
- Welcome
and provide practice information/registration protocol details for
patients wishing to register with the practice.
- Process
changes of address/patient details.
- Record
and pass on messages.
- Assist
with unlocking and locking the surgery and ensure adherence to security
procedures.
RECORDS
Receptionists
will contribute to the updating and maintenance of all patient records. This
will include the following. The list is
not exhaustive:
- Update
registration and clinical details.
- Input
new patient registration data.
- Transmit
new registration and de-registration data updates to Practitioner Services
(registration details and records transfers).
- Highlight
incoming mail for coding.
- Provide
data for house calls (i-Pad/printed visit summary sheets).
- Scan
incoming correspondence and workflow to correct clinician.
- Workflow
Out of Hours contact details to correct clinician.
- Workflow
incoming results to correct clinician.
- Process
incoming new patient records including arranging summarisation.
- Provide
printed appointments list for each surgery as a backup in the event that
the system is unavailable.
- Accurately
re-file any paper records accessed by clinicians.
- Repair
damaged Lloyd George/A4 records.
- File/scan
ECGs.
MESSAGES
Receptionists will accurately record and pass on patient details and the
content of the message in accordance with the practices message protocol.
PRESCRIPTION REQUESTS
Receptionists
will take and action requests for repeat prescriptions over the telephone and
in person in accordance with the practices Repeat Prescription Protocol.
- Process
GPs requests to amend patients repeat prescribing records in accordance
with the practices Repeat Prescription Protocol.
- Print
repeat and acute prescriptions requested by patients and pass on for
signature in accordance with protocol and within agreed timescales.
- Direct
signed prescriptions in the appropriate direction (pharmacy/post/for
collection).
CONTACTING PATIENTS
Receptionists
will contact patients by phone or using standard letters in accordance with
doctors instructions and to agreed timescales.
Job description
Job responsibilities
The Receptionist will adhere at
all times to the practices agreed protocols and procedures, will contribute to
updating them as required and will protect patient confidentiality at all
times.
TELEPHONES
Reception
staff will answer the various incoming outside lines into reception and also
the internal lines.
- Switch
incoming lines from out of hours message in the morning.
- Handle
patients telephoning with an emergency in accordance with the practices
protocol.
- Provide
future/on-the-day appointments/telephone advice slots with team members in
accordance with practices Access Protocol.
- Record
patient information accurately and pass it on to appropriate team member
for advice/triage including emergencies.
- Forward
calls to team members.
- Answer
patient enquiries.
- Record
and pass on messages.
- Assist
patients checking the availability of their prescription or with a query.
- Switch
incoming lines to out of hours message at the end of working day.
RECEPTION DESK
Reception
staff will greet patients when they arrive in the practice and ensure that they
are assisted appropriately. This will
include the following list, which is not exhaustive:
- Handle
patients presenting at reception as an emergency in accordance with the
practices protocol.
- Provide
future/on-the-day appointments in accordance with the practices Access
Protocol.
- Assist
patients to check in for their appointments.
- Process
requests for repeat and acute prescriptions.
- Pass
out prescriptions for collection and answer associated queries.
- Advise
walk-in patients about how to access the service according to patient need.
- Take
requests for repeat prescriptions.
- Welcome
and provide practice information/registration protocol details for
patients wishing to register with the practice.
- Process
changes of address/patient details.
- Record
and pass on messages.
- Assist
with unlocking and locking the surgery and ensure adherence to security
procedures.
RECORDS
Receptionists
will contribute to the updating and maintenance of all patient records. This
will include the following. The list is
not exhaustive:
- Update
registration and clinical details.
- Input
new patient registration data.
- Transmit
new registration and de-registration data updates to Practitioner Services
(registration details and records transfers).
- Highlight
incoming mail for coding.
- Provide
data for house calls (i-Pad/printed visit summary sheets).
- Scan
incoming correspondence and workflow to correct clinician.
- Workflow
Out of Hours contact details to correct clinician.
- Workflow
incoming results to correct clinician.
- Process
incoming new patient records including arranging summarisation.
- Provide
printed appointments list for each surgery as a backup in the event that
the system is unavailable.
- Accurately
re-file any paper records accessed by clinicians.
- Repair
damaged Lloyd George/A4 records.
- File/scan
ECGs.
MESSAGES
Receptionists will accurately record and pass on patient details and the
content of the message in accordance with the practices message protocol.
PRESCRIPTION REQUESTS
Receptionists
will take and action requests for repeat prescriptions over the telephone and
in person in accordance with the practices Repeat Prescription Protocol.
- Process
GPs requests to amend patients repeat prescribing records in accordance
with the practices Repeat Prescription Protocol.
- Print
repeat and acute prescriptions requested by patients and pass on for
signature in accordance with protocol and within agreed timescales.
- Direct
signed prescriptions in the appropriate direction (pharmacy/post/for
collection).
CONTACTING PATIENTS
Receptionists
will contact patients by phone or using standard letters in accordance with
doctors instructions and to agreed timescales.
Person Specification
Qualifications
Essential
- Previous Employment is essential. Working in a GP Surgery is preferred but not essential.
Experience
Essential
- Previous Employment is essential. Working in a GP Surgery is preferred but not essential.
Person Specification
Qualifications
Essential
- Previous Employment is essential. Working in a GP Surgery is preferred but not essential.
Experience
Essential
- Previous Employment is essential. Working in a GP Surgery is preferred but not essential.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
