Job summary
The practice is looking for
a full-time/job share receptionist to join our well established, friendly,hard working, busy primary care
GP surgery. - To help , assist and direct
patients in accessing the appropriate service or healthcare professional. To
act as the focal point of communication between patients, doctors and other
practice staff. Offer general assistance to the practice team and project a
positive and friendly image to patients and other visitors, either in person or
via the telephone. Undertake a variety of administrative duties to assist in
the smooth running of the practice, including the provision of clerical support
to clinical staff and other members of the practice team.
Main duties of the job
Process new and follow-up appointment requests from
patients by telephone and in person.
Dealing with a busy Reception desk, either face-to-face or on the telephone.
Receive patients and direct to appropriate services.
Record requests for home visits. Have a full understanding
of the appointment system.
Attributes and Skills
Good communication skills, Conscientious in
approach to work, Working on own initiative, Familiar with the IT systems used
EMIS is desirable, Team working, Able to work under pressure, previous experience
working with the general public.
About us
Lawton House surgery is a busy friendly GP Practice displaying a good working ethic located in
Congleton Cheshire, with a population size of 12260. It comprises of 5 GP
Partners and 3 Salaried GPs. There are 4 Practice Nurses plus 1 Health Care
Assistant. There is a Practice Manager plus a Deputy Practice Manager. The
Administration Team comprise of the following:- Reception Manager, 2 Medical Secretaries, Reception/Admistration staff plus a Cleaning team.
Job description
Job responsibilities
To ensure the smooth and
efficient running of the surgery; assisting the General Practitioners and
Practice Manager in providing a service to patients.
To receive, assist and direct
patients in accessing the appropriate service or healthcare professional in a
courteous, efficient manner.
To act as the focal point of
communication between patients, doctors and other practice staff.
Offer general assistance to
the practice team and project a positive and friendly image to patients and
other visitors, either in person or via the telephone.
Undertake a variety of
administrative duties to assist in the smooth running of the practice,
including the provision of clerical support to clinical staff and other members
of the practice team
Principal Duties and
Responsibilities
- Open
premises, checking heating and clinical and administration rooms and
restore day time telephone and computer services.
- Process
new and follow-up appointment requests from patients by telephone and in person.
- Receive
patients and direct to appropriate services.
- Record
requests for home visits.
- Registration
of new patients and temporary residents, following practice policy.
- Process
patients change of address.
- Process
repeat prescription requests in accordance with practice guidelines.
- Dealing with and receiving pathological specimens from patients with due regard for safe and correct handling and processing of them.
- Have
a full understanding of the appointment system.
- Act
as a central source of information.
- Have
a clear understanding of telephone systems, daytime and out of hours.
- Understand
security systems alarms and fire procedures
- Computer
data entry and clinical coding processing and recording information in accordance with practice
procedures
- Processing of incoming & outgoing mail, including medical records, hospital reports and other letters as
appropriate.
- Taking
messages and passing on information to relevant departments.
- Provide
cover for members of the reception team during periods of sickness and annual leave.
Other Tasks
- Processing
reports from other organisations including other health service bodies,
solicitors, benefits agency and other third parties.
- Scanning
documents and attaching them to the patients electronic records.
- Inputting
clinical coding of diagnosis and procedures onto patients electronic
records.
- Providing
clerical/administrative assistance to the practice.
- Air
and tidy waiting room and consulting rooms after each sessions (including
checking patient toilets).
- Unlocking
and locking of the surgery and general security, including setting the
burglar alarm.
- Maintain
a safe and tidy reception area and provide or organise hands on emergency
maintenance and cleaning as required, this could include the clearing up
of bodily fluids, appropriate personal protective equipment (PPE) is
provided.
- Leave
information regarding unsolved or urgent problems with GPs or other staff
members.
- Leave
reception area tidy and ready for incoming colleagues.
- Provide
chaperone services as required.
Job description
Job responsibilities
To ensure the smooth and
efficient running of the surgery; assisting the General Practitioners and
Practice Manager in providing a service to patients.
To receive, assist and direct
patients in accessing the appropriate service or healthcare professional in a
courteous, efficient manner.
To act as the focal point of
communication between patients, doctors and other practice staff.
Offer general assistance to
the practice team and project a positive and friendly image to patients and
other visitors, either in person or via the telephone.
Undertake a variety of
administrative duties to assist in the smooth running of the practice,
including the provision of clerical support to clinical staff and other members
of the practice team
Principal Duties and
Responsibilities
- Open
premises, checking heating and clinical and administration rooms and
restore day time telephone and computer services.
- Process
new and follow-up appointment requests from patients by telephone and in person.
- Receive
patients and direct to appropriate services.
- Record
requests for home visits.
- Registration
of new patients and temporary residents, following practice policy.
- Process
patients change of address.
- Process
repeat prescription requests in accordance with practice guidelines.
- Dealing with and receiving pathological specimens from patients with due regard for safe and correct handling and processing of them.
- Have
a full understanding of the appointment system.
- Act
as a central source of information.
- Have
a clear understanding of telephone systems, daytime and out of hours.
- Understand
security systems alarms and fire procedures
- Computer
data entry and clinical coding processing and recording information in accordance with practice
procedures
- Processing of incoming & outgoing mail, including medical records, hospital reports and other letters as
appropriate.
- Taking
messages and passing on information to relevant departments.
- Provide
cover for members of the reception team during periods of sickness and annual leave.
Other Tasks
- Processing
reports from other organisations including other health service bodies,
solicitors, benefits agency and other third parties.
- Scanning
documents and attaching them to the patients electronic records.
- Inputting
clinical coding of diagnosis and procedures onto patients electronic
records.
- Providing
clerical/administrative assistance to the practice.
- Air
and tidy waiting room and consulting rooms after each sessions (including
checking patient toilets).
- Unlocking
and locking of the surgery and general security, including setting the
burglar alarm.
- Maintain
a safe and tidy reception area and provide or organise hands on emergency
maintenance and cleaning as required, this could include the clearing up
of bodily fluids, appropriate personal protective equipment (PPE) is
provided.
- Leave
information regarding unsolved or urgent problems with GPs or other staff
members.
- Leave
reception area tidy and ready for incoming colleagues.
- Provide
chaperone services as required.
Person Specification
Qualifications
Essential
- Maths and English - GCSE or equivalent Grade C or above Previous experience working with the general public.
Desirable
- Previous experience working in a GP practice or dealing with the General Public.
Person Specification
Qualifications
Essential
- Maths and English - GCSE or equivalent Grade C or above Previous experience working with the general public.
Desirable
- Previous experience working in a GP practice or dealing with the General Public.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
