Job summary
To be responsible for the accurate and timely processing of prescription requests for the entitled population, liaising effectively with all relevant personnel.
Main duties of the job
Duties can
include but are not limited to, the processing of repeat prescriptions in electronic and
hard copy format, including online requests. In addition, the post-holder will be
required to support the multidisciplinary team, ensuring the strategic objectives of the
practice are met.
About us
East Croydon Medical Centre is centrally located in the fast developing town of Croydon
with its many transport links.
The practice care for 25,000 patients from a diverse
population.
We are a large, hardworking General Practice with a
multi-disciplinary Team which includes Pharmacists, Practice Nurses, Healthcare
Assistants, Physician Associates, GPs, along with a supportive and experienced
administrative Team. We enjoy and feel positive about modern General Practice
but also strive to ensure a healthy home/work balance. We are active members of
our Primary Care Network and support the ethos behind this.
Job description
Job responsibilities
Duties and Responsibilities:
The following are the core responsibilities of the prescription clerk. There may be
on occasion, a requirement to carry out other tasks; this will be dependent upon
factors such as workload and staffing levels:
- Process repeat prescription requests received by phone, email, post,
slips and the online access system, in accordance with practice protocol
- Produce prescriptions for the GP to sign in an acceptable timeframe
- Ensure all prescription requests are processed and are ready for
collection within a 48-hour timeframe
- Generate requests for medication on behalf of the patient for non-repeat
items
- Actively encourage patients to reconcile medications to facilitate monthly
collections
- Discuss with patients their requirements, encouraging patients to order
only what they require
- Act upon compliance issues, liaising with the appropriate clinician
- Ensure medication reviews are arranged by maintain an accurate recall
system
- Effectively liaise with external services i.e. district nurses to ensure
medicaments are arranged for housebound patients
- Input data into the patients healthcare records as necessary
- Deal with all prescription related enquiries in a timely manner
- Record and reported adverse effects accurately and appropriately,
informing the practice manager immediately
- Read code data on Emis
- Carry out system searches as requested
- Maintain a clean, tidy, effective working area at all time
In addition to the primary responsibilities, the prescription clerk may be
requested to:- Support the practice clinical pharmacists as required
- Partake in audit as directed by the audit lead
- Support the Deputy Practice Manager in reviewing and updating the
practice prescribing policy
- Complete opening and closing procedures in accordance with the duty
rota
Confidentiality:
- In the course of seeking treatment, patients entrust us with, or allow us
to gather, sensitive information in relation to their health and other
matters. They do so in confidence and have the right to expect that
staff will respect their privacy and act appropriately.
- Information relating to patients, carers, colleagues, other healthcare
workers or the business of the practice may only be divulged to
authorised persons in accordance with the practice policies and
procedures relating to confidentiality and the protection of personal and
sensitive data.
This job description is not exhaustive and may be adjusted periodically after
review and consultation. You will also be expected to carry out any reasonable
duties which may be requested from time-to-time.
Job description
Job responsibilities
Duties and Responsibilities:
The following are the core responsibilities of the prescription clerk. There may be
on occasion, a requirement to carry out other tasks; this will be dependent upon
factors such as workload and staffing levels:
- Process repeat prescription requests received by phone, email, post,
slips and the online access system, in accordance with practice protocol
- Produce prescriptions for the GP to sign in an acceptable timeframe
- Ensure all prescription requests are processed and are ready for
collection within a 48-hour timeframe
- Generate requests for medication on behalf of the patient for non-repeat
items
- Actively encourage patients to reconcile medications to facilitate monthly
collections
- Discuss with patients their requirements, encouraging patients to order
only what they require
- Act upon compliance issues, liaising with the appropriate clinician
- Ensure medication reviews are arranged by maintain an accurate recall
system
- Effectively liaise with external services i.e. district nurses to ensure
medicaments are arranged for housebound patients
- Input data into the patients healthcare records as necessary
- Deal with all prescription related enquiries in a timely manner
- Record and reported adverse effects accurately and appropriately,
informing the practice manager immediately
- Read code data on Emis
- Carry out system searches as requested
- Maintain a clean, tidy, effective working area at all time
In addition to the primary responsibilities, the prescription clerk may be
requested to:- Support the practice clinical pharmacists as required
- Partake in audit as directed by the audit lead
- Support the Deputy Practice Manager in reviewing and updating the
practice prescribing policy
- Complete opening and closing procedures in accordance with the duty
rota
Confidentiality:
- In the course of seeking treatment, patients entrust us with, or allow us
to gather, sensitive information in relation to their health and other
matters. They do so in confidence and have the right to expect that
staff will respect their privacy and act appropriately.
- Information relating to patients, carers, colleagues, other healthcare
workers or the business of the practice may only be divulged to
authorised persons in accordance with the practice policies and
procedures relating to confidentiality and the protection of personal and
sensitive data.
This job description is not exhaustive and may be adjusted periodically after
review and consultation. You will also be expected to carry out any reasonable
duties which may be requested from time-to-time.
Person Specification
Skills
Essential
- Excellent communication skills (written and oral)
- Strong IT skills
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
- Effective time management (Planning & Organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving & analytical skills
- Ability to follow policy and procedure
Desirable
- EMIS / Systmone / Vision user skills
Personal qualities
Essential
- Polite and confident
- Flexible and cooperative
- Motivated
- Forward thinker
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
Qualifications
Essential
- Educated to GCSE level or equivalent
Desirable
- GCSE Mathematics & English (C or above)
- NVQ Level 2 in Health and Social Care
Other requirements
Essential
- Flexibility to work outside of core office hours
- Disclosure Barring Service (DBS) check
- Right to Work in UK
Experience
Essential
- Experience of working with the general public
- Experience of working in a health care setting
- Experience as working as a prescription clerk
Person Specification
Skills
Essential
- Excellent communication skills (written and oral)
- Strong IT skills
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
- Effective time management (Planning & Organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving & analytical skills
- Ability to follow policy and procedure
Desirable
- EMIS / Systmone / Vision user skills
Personal qualities
Essential
- Polite and confident
- Flexible and cooperative
- Motivated
- Forward thinker
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
Qualifications
Essential
- Educated to GCSE level or equivalent
Desirable
- GCSE Mathematics & English (C or above)
- NVQ Level 2 in Health and Social Care
Other requirements
Essential
- Flexibility to work outside of core office hours
- Disclosure Barring Service (DBS) check
- Right to Work in UK
Experience
Essential
- Experience of working with the general public
- Experience of working in a health care setting
- Experience as working as a prescription clerk
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.