General Practice Assistant (Admin) Team Leader

Job description

Job responsibilities

The post will evolve as we develop our services but the post holder will be required to undertake the following duties:

The Administrative team will be responsible for:

Summarising medical records.

Sorting clinical post and prioritising for the GP in terms of actions. Signposting some post to others such as clinical pharmacists.

Extracting all information from clinical letters that needs coding and adding to notes.

Arranging appointments, referrals, tests and follow-up appointments of patients.

Medication changes from letters

Data quality - coding from searches improving diagnosis rates and increasing prevalence

Supporting the digitisation of medical records

Delivery of Quality Improvement work.

Awareness of contractual responsibilities (LES and DES requirements) and ensuring these aremet and activity is coded appropriately.

Input data into the patients healthcare records as necessary.

Input and extract data as required to support practice reports.

Carry out system searches as requested.

Safety netting and identifying inaccuracies in clinical coding.

Support reception staff, providing cover during staff absences.

Team Leader Responsibilities:

In addition to the administration responsibilities as the team leader you will also have line management responsibilities such as, running regular audits of the teams work, checking for clinical safety and areas of improvement.

Celebrate individual and team successes.

Monitoring staff performance against key indicators.

Ensuring that your team have regular 1:1s, where you will provide feedback and support toyour team.

Work with your team to produce personal development plans and support their training and development to reach agreed aims.

Manage absences for your team, swiftly addressing any issues in line with company policies.

Provide peer support to other team leaders with the PCN.

Maintain confidentiality at all times.

Monitor, identify and address performance issues early, and keep detailed and accurate records.

Be the first point of contact for queries from your team, and if necessary refer them to senior management or other departments within the company.

IT/Record Keeping

Keep accurate records of patients and their current care needs.

To record accurately appropriate SNOMED codes and any other codes that are used for reporting purposes.

To liaise with IT to develop good systems of working to improve continuity of care for example with incoming letters/tasks etc.

Communication and working relationships

Communicate effectively across a wide range of channels and with a wide range of individuals,the public, health and social care professionals, maintaining the focus of communication on delivering and improving health and care services.

Demonstrate inter-personal skills that promote clarity, compassion, empathy, respect, and trust

Contribute to team success and challenge others constructively.

Communicate with individuals, carers, and other visitors courteously and helpfully, whilst being mindful that there may be barriers to understanding.

Report to appropriate registered care professional information received from the individuals,carers, and members of the team.

Ensure all patient related information is treated sensitively and adhere to the principles of confidentiality at all times.

Report any accidents or incidents and raise any concerns as per organisational policy.

Ensure clear, concise, accurate and legible records and all communication is maintained concerning care delivered adhering to local and national guidance.

Quality

To ensure that work is carried out within the clearly defined protocols, policies, and procedures.

Recognises the scope of the job role and does not act beyond this boundary.

Provide accurate information in a timely manner to patients and their carers/relatives.

Personal/Professional Development

Work in partnership with manager to develop and deliver on Specific, Measurable, Achievable,Relevant and Time-bound (SMART) objectives.

Take responsibility for organising and attending statutory/mandatory updates in accordance with organisational requirements.

Act as an excellent role model by upholding and implementing good practice in the workplace.

SPECIAL WORKING CONDITIONS

The post-holder is required to travel independently between sites, and to attend meetings etc

Person Specification

Experience

Essential

• Experience of working in general practice
• Experience of administrative duties
• Experience of summarising and data coding
• Experienced SystmOne user

Desirable

• Experience of working in a PCN
• Experience of line management
• Experience of Information Governance and Safeguarding.

Qualifications

Essential

• Educated to GCSE level or equivalent
• GCSE Mathematics & English (C or above) or equivalent
• NVQ Level 2 in Health and Social Care
• GP Assistant certificate
• Leadership Qualification / proven work experience

Desirable

• Leadership Qualification

Skills

Essential

• Highly skilled summariser and coder
• Ability to recognise patterns and interpret data.
• Ability to create reports and complete audits in SystmOne.
• Strong IT skills, competent user of Microsoft 365 applications.
• Effective time management, prioritisation and organisational skills.
• Ability to work autonomously and with a team.
• Ability to follow policies and procedures.

Personal Qualities

Essential

• Patient-focused
• Compassionate
• Flexible and cooperative
• Highly motivated
• Attention to detail
• Empathetic

Other

Essential

• Able to meet Conexus Healthcare standards of attendance.
• Independently mobile with a flexible approach to travel across the locality

Knowledge

Essential

• Awareness of Information Governance and Safeguarding
• Knowledge of clinical coding and summarising.
• Knowledge of administrative tasks within general practice.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Conexus Healthcare CIC

Address

Middlestown Medical Centre

129 New Road

Middlestown

Wakefield

West Yorkshire

WF4 4PA

Employer's website

https://conexus-healthcare.org/ (Opens in a new tab)