Receptionist / Care Navigator

Job summary

Upton Surgery is a friendly, forward thinking General Practice with onsite NHS Community staff and Social Care staff. We have a holistic, integrated care approach for our 12,200 patients. We are a training practice with 5 GP partners. Located just 10 minutes from junction 1 of the M50, 15 minutes from Worcester and Malvern. 10 minutes from Tewkesbury and 30 minutes from Cheltenham.

We are seeking to employ a motivated Receptionist / Care Navigator with exceptional customer focus to support our developing triage and care navigation roles as part of our busy Reception Team.

Main duties of the job

As a receptionist you will be expected to provide a consistent point of contact for both patients and staff, with the aim of enabling patients to get the right coordinated support, at the right time to help manage a wide range of needs. This will include working alongside our GPs assisting them in triaging patients, providing active signposting to a range of statutory and voluntary sector services which are often complex and difficult to navigate.

This job description is not intended to be an exhaustive list of duties but to give a guide to the objectives and responsibilities of the post. It will be reviewed in line with any organisational change and annually as part of the appraisal process.

About us

The successful candidate will utilise their well-developed communication skills to provide excellent customer service for our patients and to support the staff in a Primary Care setting. IT skills are required for daily use of clinical systems (Emis Web / Docman / Accurx / Abtrace / Microsoft & X-on).

Permanent post This position is offered without a set designation of part-time or full-time.

Hours: (Friday Late cover is essential on this post)

Full NHS pension rights apply.

To provide an efficient and effective reception, clerical and administrative support service to the surgery team in accordance with relevant policies and procedures.

To use skills, knowledge and experience to support the practice provide excellent patient care.