Job summary
An exciting opportunity has arisen for an Administrator to join our friendly team. Any applicants should have experience of working in healthcare, preferably GP surgery experience and EMIS trained.
You will need to have excellent IT skills, be able to work
under pressure and have great attention to detail.
You must be able to work both autonomously and as part of a
team.
If you would like to be part of a busy, forward thinking GP
Practice, then this is the role for you.
The role is 25 hrs a week, Monday to Friday - worked over 5 days at 5 hours per day. Our core hours are between 08:00 and 18:30.
Applicants must be flexible to cover holidays and staff sickness as and when required.
Apply with your CV.
Main duties of the job
Fir Park Medical Centre is well-run GP practice passionate about providing the highest possible care to our patients.
You will be required to carry out a range of administrative
jobs to include monitoring of the Practice administration email account, filing
and scanning of incoming documents and clinical coding of relevant documents.
EMIS experience desirable.
Experience of working within a healthcare environment is essential.
About us
Fir Park Medical Centre is a busy GP practice in Widnes with c12,000 registered patients. We are a training practice with 7 GPs, 2 ANPs, 2 Clinical Pharmacists, 4 Practice Nurses, a HCA, a GP Assistant, a Mental Health Practitioner and a Physiotherapist. We moved to purpose built new premises in November 2021.
The position qualifies for the NHS Pension Scheme.
Job description
Job responsibilities
- Dealing with emis documents and docman documents
- Opening/scanning/actioning of post received
- Action diary entries within patient records
- Filing and retrieval of medical records
- Clinical coding of relevant documents received
- Be sympathetic and sensitive to the requirements of staff, service users and stakeholders when communicating by telephone or face to face, including dealing with a difficult situation, e.g. aggressive or demanding behaviour.
- To use own initiate to answer queries, and forward relevant communication to staff
- To be responsible for accurate data entry of patient information to comply with practice policy.
- To assist the practice manager and deputy in any necessary administration duties delegated.
- Support and uphold an open, positive and honest working culture.
- Ability to make decisions and take actions within the team relating to routine enquiries, whilst receiving support and supervision.
- Ability to recognise situations that should be referred onto the Supervisor / Line Manager and take prompt and appropriate action.
- Identify and promote best practice and innovation to improve efficiency and productivity
- Manage the day to day practice administration, ensuring that correct procedures are implemented and monitored. For example:
- Work closely with colleagues to ensure quality standards are met in respect of crossover arrangements, office standards and communications.
- Attend meetings as required.
- There may be additional clerical duties based upon specific practice needs
- To adhere to the safeguarding policy for adults and children and act as an advocate by processing concerns appropriately, as per practice policy.
- Participate in the maintenance of the practice complaints register, and in resolving complaints and in improving serv ice.
- Practice the highest level of confidentiality when dealing with all aspects of patient information.
- To monitor and collect all patient data required and ensure that we are compliant with accurate data collection.
- To assist the management team in implementing service development initiatives.
- Contribute to achievement of CQC Fundamental Standards
- Participate in activities to assess compliance with CQC Fundamental Standards.
- Comply with all practice policies and procedures, ensuring maintain awareness, understanding and adherence to all practice policies, and ongoing updates/amendments as per intranet, particularly relating to sickness/absence, safeguarding, confidentiality, health and safety, fire safety and evacuation, information governance and disaster recovery.
- Report to the practice manager any faults or safety worries with equipment and the premises.
- Undergo further training as required by the practice.
- Adhere to practice dress code.
- Participate in regular personal development reviews.
- Adhere to practice HR policies and procedures
Job description
Job responsibilities
- Dealing with emis documents and docman documents
- Opening/scanning/actioning of post received
- Action diary entries within patient records
- Filing and retrieval of medical records
- Clinical coding of relevant documents received
- Be sympathetic and sensitive to the requirements of staff, service users and stakeholders when communicating by telephone or face to face, including dealing with a difficult situation, e.g. aggressive or demanding behaviour.
- To use own initiate to answer queries, and forward relevant communication to staff
- To be responsible for accurate data entry of patient information to comply with practice policy.
- To assist the practice manager and deputy in any necessary administration duties delegated.
- Support and uphold an open, positive and honest working culture.
- Ability to make decisions and take actions within the team relating to routine enquiries, whilst receiving support and supervision.
- Ability to recognise situations that should be referred onto the Supervisor / Line Manager and take prompt and appropriate action.
- Identify and promote best practice and innovation to improve efficiency and productivity
- Manage the day to day practice administration, ensuring that correct procedures are implemented and monitored. For example:
- Work closely with colleagues to ensure quality standards are met in respect of crossover arrangements, office standards and communications.
- Attend meetings as required.
- There may be additional clerical duties based upon specific practice needs
- To adhere to the safeguarding policy for adults and children and act as an advocate by processing concerns appropriately, as per practice policy.
- Participate in the maintenance of the practice complaints register, and in resolving complaints and in improving serv ice.
- Practice the highest level of confidentiality when dealing with all aspects of patient information.
- To monitor and collect all patient data required and ensure that we are compliant with accurate data collection.
- To assist the management team in implementing service development initiatives.
- Contribute to achievement of CQC Fundamental Standards
- Participate in activities to assess compliance with CQC Fundamental Standards.
- Comply with all practice policies and procedures, ensuring maintain awareness, understanding and adherence to all practice policies, and ongoing updates/amendments as per intranet, particularly relating to sickness/absence, safeguarding, confidentiality, health and safety, fire safety and evacuation, information governance and disaster recovery.
- Report to the practice manager any faults or safety worries with equipment and the premises.
- Undergo further training as required by the practice.
- Adhere to practice dress code.
- Participate in regular personal development reviews.
- Adhere to practice HR policies and procedures
Person Specification
Qualifications
Essential
- Experience of working in a healthcare environment
- Evidence of a good general education (e.g. GCSE English and Maths A-C)
- Must have basic computer skills and willingness to learn and participate in new systems.
- Demonstrates basic numerical and English comprehension skills
- Excellent organisational skills to manage own workload and assist team to operate service
Desirable
Analytical and Judgmental
Essential
- Able to make judgements based on own initiative within the scope of their own work.
- Ability to retrieve information from other departments
- Ability to pay attention to detail where there are predictable interruptions to the work pattern
Planning and Organisational
Essential
- Work effectively and flexibly as part of a team to meet the needs of the services
- Good time management skills
- Ability to multi-task
Experience
Essential
- Experience of working in a healthcare environment
- English Language GCSE in English and Maths
- Must have experience in dealing directly with customers / members of the public.
- Good listening skills with attention to detail.
Desirable
- Experience of working in general practice
Communication and Relationship Skills
Essential
- Good communication skills both verbal and written.
- A flexible attitude to work.
- Covering for colleagues in their absence
- Understand confidentiality and apply the principles in every day working practice
-
- Ability to deal professionally with enquiries from staff, service users and stakeholders
Desirable
- Proven ability to communicate with all levels of users
Physical Skills
Essential
- Standard keyboard / IT skills
- Experience of working with a range of Microsoft Office packages (e.g. Word, Excel and Outlook)
Desirable
- IT Qualification e.g. ECDL
Person Specification
Qualifications
Essential
- Experience of working in a healthcare environment
- Evidence of a good general education (e.g. GCSE English and Maths A-C)
- Must have basic computer skills and willingness to learn and participate in new systems.
- Demonstrates basic numerical and English comprehension skills
- Excellent organisational skills to manage own workload and assist team to operate service
Desirable
Analytical and Judgmental
Essential
- Able to make judgements based on own initiative within the scope of their own work.
- Ability to retrieve information from other departments
- Ability to pay attention to detail where there are predictable interruptions to the work pattern
Planning and Organisational
Essential
- Work effectively and flexibly as part of a team to meet the needs of the services
- Good time management skills
- Ability to multi-task
Experience
Essential
- Experience of working in a healthcare environment
- English Language GCSE in English and Maths
- Must have experience in dealing directly with customers / members of the public.
- Good listening skills with attention to detail.
Desirable
- Experience of working in general practice
Communication and Relationship Skills
Essential
- Good communication skills both verbal and written.
- A flexible attitude to work.
- Covering for colleagues in their absence
- Understand confidentiality and apply the principles in every day working practice
-
- Ability to deal professionally with enquiries from staff, service users and stakeholders
Desirable
- Proven ability to communicate with all levels of users
Physical Skills
Essential
- Standard keyboard / IT skills
- Experience of working with a range of Microsoft Office packages (e.g. Word, Excel and Outlook)
Desirable
- IT Qualification e.g. ECDL
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
