Job summary
Do you have
experience managing and leading staff in a busy GP surgery?
We are looking for
someone with excellent managerial and communication skills, who is a great
team-player with a can-do attitude to join our friendly and supportive team.
Any applicants should have experience of working in healthcare, preferably GP surgery experience and EMIS trained.
Reception is a front of house patient centred role: primarily booking appointments, care navigation, responding to queries and following up test results via telephone and face to face.
The role is 37.5 hours per week, Monday to Friday - worked over 5 days. Core hours are between 08:00 and 18:30 (with one evening opening until 20:00).
Applicants must be flexible to cover holidays and staff sickness as and when required.
Apply with your CV and covering letter.
Main duties of the job
Fir Park Medical Centre is well-run GP practice passionate about providing the highest possible care to our patients.
The ideal candidate will be highly motivated and able to work under pressure to meet deadlines. You will need to be a confident, loyal, hard-working team player with excellent communication skills and a can-do approach to your work.
To lead, manage and
develop the Reception team to deliver the highest quality service and support
to patients and colleagues while meeting the goals and objectives of the
practice. To implement agreed policies and consider the introduction of new
services to ensure the quality and efficiency of the services we deliver.
To support the
management team in promoting equality, diversity and inclusion, quality and
continuous improvement, confidentiality, collaborative working, service
delivery, learning and development, and to carry out other duties as directed
by the management team.
The role provides
line management to reception staff whilst also carrying out the fundamental
duties of reception.
There is an
expectation that the successful candidate will be the first point of contact
for patient complaints relating to reception services
EMIS experience desirable.
About us
Fir Park Medical Centre is a busy GP practice in Widnes with c12,000 registered patients. We are a training practice with 7 GPs, 2 ANPs, 2 Clinical Pharmacists, 4 Practice Nurses, a HCA, a GP Assistant, a Mental Health Practitioner, a Physician Associate and a Physiotherapist. We moved to purpose built new premises in November 2021.
The position qualifies for the NHS Pension Scheme.
Job description
Job responsibilities
37.5 hours per
week, over 5 days Mon-Fri. Based within the Reception Team and within the Reception area 5 days a week.
Job
responsibilities
The following are
the core responsibilities of the Reception Manager. There may be, on occasion,
a requirement to carry out other tasks; this will be dependent upon factors
such as workload and staffing levels.
The Reception
Manager is responsible for:
This role is
responsible for the day-to-day supervision and support of reception health
navigation staff
Ensure all
information is secure and confidentiality of information is always maintained.
Overseeing the reception operations of the practice, ensuring
staff achieve their primary responsibilities
Working with the Practice Manager and Deputy Practice Manager to line manage all reception staff, support staff development,
provide guidance and direction and ensure staff are up to date with mandatory
training
Completing staff
appraisals as required
Be responsible for day-to-day sickness reporting and return to work
interviews for the reception team
With the Management Team, identify and deliver team training where required
Preparing the reception staff weekly rota in a timely manner, ensuring
adequate cover across sites
Providing support
and guidance to the Reception team during busy periods
Answering incoming
phone calls, transferring calls or dealing with callers requests appropriately when needed
Inputting data into
patients healthcare records as necessary
Assigning and
monitoring online consultations as necessary
Reviewing and
updating all reception policies and procedures as required
Supporting the
management team in the compilation of practice reports and the practice
development plan
Developing,
implementing and embedding efficient office processes and procedures to adhere
to extant legislation
Fostering a
positive team environment and encouraging professional development
Holding regular
minuted meetings with Reception staff as agreed with the Practice Manager/Deputy Practice Manager
Attending other
team meetings as required
Providing initial
guidance and advice to patients who wish to verbally complain
Acting as one of the building
fire marshals, ensuring evacuation lists are current and that the visitors log
is used appropriately
Job description
Job responsibilities
37.5 hours per
week, over 5 days Mon-Fri. Based within the Reception Team and within the Reception area 5 days a week.
Job
responsibilities
The following are
the core responsibilities of the Reception Manager. There may be, on occasion,
a requirement to carry out other tasks; this will be dependent upon factors
such as workload and staffing levels.
The Reception
Manager is responsible for:
This role is
responsible for the day-to-day supervision and support of reception health
navigation staff
Ensure all
information is secure and confidentiality of information is always maintained.
Overseeing the reception operations of the practice, ensuring
staff achieve their primary responsibilities
Working with the Practice Manager and Deputy Practice Manager to line manage all reception staff, support staff development,
provide guidance and direction and ensure staff are up to date with mandatory
training
Completing staff
appraisals as required
Be responsible for day-to-day sickness reporting and return to work
interviews for the reception team
With the Management Team, identify and deliver team training where required
Preparing the reception staff weekly rota in a timely manner, ensuring
adequate cover across sites
Providing support
and guidance to the Reception team during busy periods
Answering incoming
phone calls, transferring calls or dealing with callers requests appropriately when needed
Inputting data into
patients healthcare records as necessary
Assigning and
monitoring online consultations as necessary
Reviewing and
updating all reception policies and procedures as required
Supporting the
management team in the compilation of practice reports and the practice
development plan
Developing,
implementing and embedding efficient office processes and procedures to adhere
to extant legislation
Fostering a
positive team environment and encouraging professional development
Holding regular
minuted meetings with Reception staff as agreed with the Practice Manager/Deputy Practice Manager
Attending other
team meetings as required
Providing initial
guidance and advice to patients who wish to verbally complain
Acting as one of the building
fire marshals, ensuring evacuation lists are current and that the visitors log
is used appropriately
Person Specification
Personal Skills
Essential
- Excellent communication skills (written and oral)
- Strong IT skills
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
- Effective time management skills
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Ability to work under pressure
- Flexibility to work outside of core contracted hours
Desirable
- Emis user skills
- Online Consultation skills (eConsult, Patchs, Blinx Paco etc)
Qualifications
Essential
- Experience of working in a healthcare environment
- Evidence of a good general education (e.g. GCSE English and Maths A-C)
- Must have basic computer skills and willingness to learn and participate in new systems.
- Demonstrates basic numerical and English comprehension skills
- Excellent organisational skills to manage own workload and assist team to operate service
Desirable
- Knowledge of EMIS system
- Online Consultation skills (eConsult, Patchs, Blinx Paco etc)
Analytical and Judgmental
Essential
- Able to make judgements based on own initiative within the scope of their own work.
- Ability to retrieve information from other departments
- Ability to pay attention to detail where there are predictable interruptions to the work pattern
Planning and Organisational
Essential
- Work effectively and flexibly as part of a team to meet the needs of the services
- Good time management skills
- Ability to multi-task
Experience
Essential
- Experience of working in a healthcare environment
- Must have experience in dealing directly with customers / members of the public.
- Good listening skills with attention to detail.
Desirable
- Experience of working in general practice as a GP receptionist or GP prescription clerk
Communication and Relationship Skills
Essential
- Good communication skills both verbal and written.
- A flexible attitude to work.
- Covering for colleagues in their absence
- Understand confidentiality and apply the principles in every day working practice
-
- Ability to deal professionally with enquiries from staff, service users and stakeholders
Desirable
- Proven ability to communicate with all levels of users
Physical Skills
Essential
- Standard keyboard / IT skills
- Experience of working with a range of Microsoft Office packages (e.g. Word, Excel and Outlook)
Desirable
- IT Qualification e.g. ECDL
Person Specification
Personal Skills
Essential
- Excellent communication skills (written and oral)
- Strong IT skills
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
- Effective time management skills
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Ability to work under pressure
- Flexibility to work outside of core contracted hours
Desirable
- Emis user skills
- Online Consultation skills (eConsult, Patchs, Blinx Paco etc)
Qualifications
Essential
- Experience of working in a healthcare environment
- Evidence of a good general education (e.g. GCSE English and Maths A-C)
- Must have basic computer skills and willingness to learn and participate in new systems.
- Demonstrates basic numerical and English comprehension skills
- Excellent organisational skills to manage own workload and assist team to operate service
Desirable
- Knowledge of EMIS system
- Online Consultation skills (eConsult, Patchs, Blinx Paco etc)
Analytical and Judgmental
Essential
- Able to make judgements based on own initiative within the scope of their own work.
- Ability to retrieve information from other departments
- Ability to pay attention to detail where there are predictable interruptions to the work pattern
Planning and Organisational
Essential
- Work effectively and flexibly as part of a team to meet the needs of the services
- Good time management skills
- Ability to multi-task
Experience
Essential
- Experience of working in a healthcare environment
- Must have experience in dealing directly with customers / members of the public.
- Good listening skills with attention to detail.
Desirable
- Experience of working in general practice as a GP receptionist or GP prescription clerk
Communication and Relationship Skills
Essential
- Good communication skills both verbal and written.
- A flexible attitude to work.
- Covering for colleagues in their absence
- Understand confidentiality and apply the principles in every day working practice
-
- Ability to deal professionally with enquiries from staff, service users and stakeholders
Desirable
- Proven ability to communicate with all levels of users
Physical Skills
Essential
- Standard keyboard / IT skills
- Experience of working with a range of Microsoft Office packages (e.g. Word, Excel and Outlook)
Desirable
- IT Qualification e.g. ECDL
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
