Information Governance & Safeguarding Lead/Administration Manager

Job description

Job responsibilities

See Full Job Description attached

Summary of Responsibilities below:-

Information Governance & Data Protection

Ensure compliance with UK GDPR, Data Protection Act 2018, NHS Digital standards, and Caldicott principles.

Act as Data Protection point of contact and support the Caldicott Guardian and DPO.

Oversee policies relating to data handling, confidentiality agreements, retention schedules, and access to records.

Support the Practice Manager and SARS lead with Data Subject Access Requests (DSARs), FOI requests, and information-sharing agreements.

Lead audits, risk assessments, incident investigations, and reporting of data breaches via the Data Security and Protection Toolkit (DSPT).

Coordinate staff IG training, competency checks, and mandatory updates

Safeguarding

Act as an Administrative Safeguarding Lead (Adults & Children), working with the Clinical Safeguarding Lead where applicable.

Ensure compliance with statutory guidance including Working Together to Safeguard Children and Care Act 2014.

Maintain safeguarding registers, referrals, meeting notes, coding, and alerts.

Liaise with external agencies (social services, police, health visitors, MARAC, MASH).

Deliver or coordinate safeguarding training and maintain staff competency and records.

Support practice-level audits, reporting and learning from serious incidents

Governance, Compliance & Quality Improvement

Support the Practice Manager with CQC compliance (particularly domains: Well-Led, Safe, Responsive).

Ensure that our CQC-regulated services can meet or exceed current legislative and regulatory requirements by ensuring that documented compliance management can be evidenced across the practice.

Assisting with the practice audit program, carrying out audits to measure service compliance against a range of agreed indicators.

Maintain evidence for inspections including policy reviews, meeting minutes, audit trails, and mandatory training logs.

Support incident reporting and learning processes.

Contribute to practice-wide quality improvement initiatives and PCN collaboration.

Administration Management

Line-manage admin staff, including rotas, appraisals, performance management, induction, and training.

Oversee day-to-day workflow including clinical correspondence, summarising, coding, scanning and recall processes.

Monitor workload demand proposing improvements to systems and resources.

Lead recruitment, onboarding and HR administrative processes as required.

Promote a positive team culture focused on patient experience, safety, and accountability.

Person Specification

Qualifications

Essential

• Essential criteria
• GCSE Grade A to C in English Language and Maths

Desirable

• Desirable criteria
• Evidence of further qualifications e.g. NVQ Level 2-3

Experience

Essential

• Experience of working with the public
• Experience of administrative duties
• Experience of working in a health care setting
• Experience of leading/managing a team
• Excellent communication skills
• Strong IT skills

Desirable

• Experience of providing appraisal writing and staff development
• EMIS user skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Great Eccleston Health Centre

Address

Raikes Road

Great Eccleston

Preston

PR3 0ZA

Employer's website

https://www.greateccleston.nhs.uk/ (Opens in a new tab)