Job summary
An exciting opportunity has arisen for a highly motivated individual to join our friendly Reception team. If you are looking for a part-time role in a friendly rural location, we may have the ideal position for you. The position is for 24 hours per week, days and times to be confirmed at interview.
Main duties of the job
The ideal candidate will have excellent interpersonal and communication skills, be empathetic and have an understanding of the importance of confidentiality.They will understand and contribute fully to the functioning of both the Reception team and the wider Practice team.
Ideally, the successful candidate will be able to work effectively and unsupervised in sometimes complex and unpredictable situations, using their own judgement, resourcefulness and local knowledge within defined parameters.
About us
Great Eccleston health Centre is a rural GP practice with an excellent reputation for patient care and service provision.
The Practice serves a community of 7900 patients
The Practice is forward thinking and recognises the skills and interests of all our team members.
Job description
Job responsibilities
See Full Job Description attached
Summary of Responsibilities below:-
- Provide a reception
service to patients and healthcare professionals both within and outside
the Practice
- Respond to all
queries and requests for assistance in an efficient and courteous manner,
answering general enquiries and explaining Practice procedures
- Understand fully
Practice appointment systems, including regular and incidental variations,
and report any problems
- Receive and
accurately record requests for home visits, assessing urgency in
accordance with Practice protocols
- Ensure patient
records are accurate, up-to-date and made available to clinicians as
needed
- Ensure that
appropriate correspondence, reports, results, etc. are recorded, actioned
and stored in accordance with Practice protocols and the Data Protection
Act 1998
- Respond to requests
for access to medical records, reports, etc. in accordance with the Access
to Health Records 1990 and Access to Medical Records Act 1988
- Ensure all
information, both incoming and outgoing, is actioned in an appropriate and
timely manner. Use judgement to
interpret and assess the relative urgency of each request.
- Communicate with
people at all levels in a polite and constructive manner, with proper
regard to confidentiality
- Make appropriate use
of the available channels of communication, e.g. telephone, sms, email,
written, face-to-face
- Know under which
circumstances clinical and non-clinical advice should be sought
- Assess the risk
associated with any unusual situation and seek guidance where appropriate
Job description
Job responsibilities
See Full Job Description attached
Summary of Responsibilities below:-
- Provide a reception
service to patients and healthcare professionals both within and outside
the Practice
- Respond to all
queries and requests for assistance in an efficient and courteous manner,
answering general enquiries and explaining Practice procedures
- Understand fully
Practice appointment systems, including regular and incidental variations,
and report any problems
- Receive and
accurately record requests for home visits, assessing urgency in
accordance with Practice protocols
- Ensure patient
records are accurate, up-to-date and made available to clinicians as
needed
- Ensure that
appropriate correspondence, reports, results, etc. are recorded, actioned
and stored in accordance with Practice protocols and the Data Protection
Act 1998
- Respond to requests
for access to medical records, reports, etc. in accordance with the Access
to Health Records 1990 and Access to Medical Records Act 1988
- Ensure all
information, both incoming and outgoing, is actioned in an appropriate and
timely manner. Use judgement to
interpret and assess the relative urgency of each request.
- Communicate with
people at all levels in a polite and constructive manner, with proper
regard to confidentiality
- Make appropriate use
of the available channels of communication, e.g. telephone, sms, email,
written, face-to-face
- Know under which
circumstances clinical and non-clinical advice should be sought
- Assess the risk
associated with any unusual situation and seek guidance where appropriate
Person Specification
Qualifications
Essential
- GCSE Grade A to C in English Language and Maths
Desirable
- Evidence of further qualifications e.g. NVQ Level 2-3
Experience
Essential
- Experience of working within a fast-paced responsive environment.
- Competent in the use of IT systems
Desirable
- Experience of dealing with high volume of calls
- Experience in a health-care related environment
- Experience of Emis Web Clinical system
- Experience in dealing with challenging and difficult situations
Person Specification
Qualifications
Essential
- GCSE Grade A to C in English Language and Maths
Desirable
- Evidence of further qualifications e.g. NVQ Level 2-3
Experience
Essential
- Experience of working within a fast-paced responsive environment.
- Competent in the use of IT systems
Desirable
- Experience of dealing with high volume of calls
- Experience in a health-care related environment
- Experience of Emis Web Clinical system
- Experience in dealing with challenging and difficult situations
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
