Job responsibilities
OPERATIONAL
Answer incoming calls for all sites signposting
patients to the appropriate service/Department by using questioning techniques
Referring patients to the Pharmacy First Service
if symptoms meet the criteria as laid out
Referring patients to the First Contact Physio
and booking the appointment giving full information of the patients
concerns/issues.
Booking routine appointments for patients with
the GP/Nursing Team ensuring full information of the concern/treatment required
is provided for the clinician and that for the nursing team, the correct
Nurse/HCA has been selected and the slot type changed for the correct procedure
Triaging patients with a more urgent need using
the Triaging template. Completing the Template and reading all information back
to the patient before saving to patient record and placing on the appropriate
sites Triage list for review by the Triaging GP.
Following up any photo requests to assist the GP
with Triage
OPERATIONAL
Answer incoming calls for all sites
signposting patients to the appropriate service/Department by using
questioning techniques
Referring patients to the Pharmacy First
Service if symptoms meet the criteria as laid out
Referring patients to the First Contact Physio
and booking the appointment giving full information of the patients
concerns/issues.
Booking routine appointments for patients with
the GP/Nursing Team ensuring full information of the concern/treatment
required is provided for the clinician and that for the nursing team, the
correct Nurse/HCA has been selected and the slot type changed for the correct
procedure
Triaging patients with a more urgent need
using the Triaging template. Completing the Template and reading all
information back to the patient before saving to patient record and placing
on the appropriate sites Triage list for review by the Triaging GP.
Following up any photo requests to assist the
GP with Triage
When rotad, complete Triage decision call
backs to patients ensuring emphasis is on contacting those patients who have
been referred for a Same Day Appointment first, using the earliest slot
available. For non Same Day Appointment decisions, relaying back the GPs
decision as given by the contact method preferred from the patient.at time of
Triage. Ensuring Triage is completed and as up to date as possible by the end
of your rotad shift and any unused Triage slots are changed to Patient
Clinical Admin at the end of each day.
Resolving complaints from patients where
possible to avoid written complaints being received.
When rotad add eConsults both medical and
administrative to patients record, checking accuracy. Add medical eConsults
to the eConsult Triage list and deal with Administrative eConsults. Call back
patients on the eConsult Triage list and relay the Triaging GPs decision,
ensuring emphasis is on contacting those patients who have been referred for
a Same Day Appointment first, using the earliest slot available. For non
Same Day Appointment decisions, relaying back the GPs decision as given by
the contact method preferred from the submitted eConsult. Ensuring eConsult
Triage is completed and as up to date as possible by the end of your rotad
shift and any unused eConsult Triage slots are changed to Patient Clinical
Admin at the end of each day.
When rotad be the Face of RHG at the
Reception, meeting and greeting patients & visitors. Checking in for
appointments/meetings and directing to appropriate waiting areas as
necessary. Booking in patients for routine appointments with GP/Nursing team
and ensuring patient has an appointment card clearly showing date, time,
appointment type and site. Dealing with any walk-in triage requests using the
triage template as outlined above. Accepting and recording samples, printing
off Ice Forms and attaching to samples when appropriate. Placing all verified
samples in the correct sample bags for pick-up by the laboratory courier.
Checking with all nursing team for late samples prior to the Courier leaving.
Receiving documents and recording on patients record. Sending tasks to GPs
when appropriate. Take payment for private work and travel vaccinations and
recording payment on patients record. Ensure reception area is fully stocked
with appropriate sample bottles and appropriate registration, consent and
change of address forms. Keep reception area tidy and professional in
appearance.
Open up Surgery following Opening Up
Procedures
Close and secure Surgery following Closing
Procedures
ADMINISTRATIVE AND OTHER DUTIES
Respond to tasks and Docman Tasks within agreed
timeframes
Ensure you take ownership for updating your work
file with updated information as sent to you and that you understand the
policies and procedures for The Surgery, Booking Appointments for GPs and
Nursing Team.
Ensure you are aware of who the Safeguarding
Lead is and the process as per Surgery Policy
Ensure you are aware of who the Caldicott
Guardian is for the Surgery.
Ensure your online training is up to date and
100% complete
Attend PLT Training Days once a month in person and
virtual
Work at other sites, should the need arise due to illness /
holidays or staff shortages. Undertake other duties within your
competencies.
To be a patient chaperone.
To be current with statutory & mandatory
training (SMT), and other training as needed by your role