Receptionist/Care Navigator

Job summary

The GP Surgery Receptionist/Care Navigator plays a vital role in ensuring patients receive high-quality, efficient, and compassionate care. This frontline position is often the first point of contact for patients, providing a welcoming and professional service both in person and over the phone.

The role combines traditional reception duties with care navigation, helping patients access the right care at the right time. This includes managing appointments, handling enquiries, signposting patients to appropriate services, and supporting clinical teams in the smooth running of the practice.

Main duties of the job

Key responsibilities include:

• Greeting and assisting patients in a friendly and professional manner.
• Managing patient appointments, cancellations, and repeat prescriptions.
• Handling telephone and face-to-face enquiries with empathy and confidentiality.
• Navigating patients to the most appropriate healthcare professional or community service.
• Supporting clinicians with administrative tasks to improve patient flow and access.
• Maintaining accurate records and updating patient information in line with data protection standards.
• Working collaboratively as part of the practice team to ensure a high standard of care.

This role requires excellent communication skills, strong organisational abilities, and a patient-centred approach. The GP Surgery Receptionist / Care Navigator is instrumental in enhancing patient experience and supporting the delivery of primary care services.

About us

About us

We are a friendly and well-established GP practice based in Bethnal Green, serving a patient population of around 14,000. The practice is run by four dedicated GP Partners and supported by a strong, multidisciplinary team.

Our clinical team includes GPs, Practice Nurses, Healthcare Assistants, a Phlebotomist, a Pharmacist, and Care Coordinators, all working together to provide high-quality care for our patients. We pride ourselves on a collaborative approach, ensuring patients have access to the right care, from the right professional, at the right time.

Behind the scenes, we are supported by a robust and efficient administration and reception team, who play a key role in keeping the practice running smoothly and ensuring an excellent patient experience.

As a practice, we value teamwork, patient-centred care, and continuous improvement. We offer a supportive environment for both staff and patients and are proud of the strong relationships we have built within our community.