Job summary
We are a busy GP surgery looking for a p[art time medical receptionist.
The successful candidate will be the first point of contact for all our patients and will be willing to take part in all aspects of the surgery activity. Duties will include, but not limited to:
Front of house reception desk, dealing with patients face to face, by telephone and by email and online communications.
Prior experieince of working in General practice would be an advantage but training for the right person will be provided.
Previous applicants need not apply
Main duties of the job
To maintain the day-to-day smooth operation of reception processes, associated administrative processes and telephone systems.
To ensure patients are offered a high quality, efficent, effective service which is confidential, professional, knowlegeable and polite at all times.
To provide a first line of conatct for patients both face to face and via telecoms and IT.
Meeting and greeting patients and visitors
Booking, amending and cancelling appointments
Care navigation of patients to the most appropriate clinician or service.
Processing / emails and sorting post
Any other duties as rquired by the GP practice and consistent with the role
About us
Dryland Surgery is a well established practice on the edge of Kettering Town Centre close to all main local amenities. We look after a patient population of approx. 11500
Friendly and welcoming team who are committed to delivering a first class primary care service for all of our registered patients.
Excellent collaboration with our Primary Care Network [PCN] practices, hosting a variety of PCN staff such as Frailty Team, Pharmacist, General Practice Assistants and Care Coordinators.
High performing practice
Job description
Job responsibilities
Main Responsibilities of the Post:
- To deal with all queries from patients, thier representatives and or visitors at the reception desk or over the telephone
- The manage general and internal queries
- The take and route any messages in a clear and accurate manner
- To deal with patient requests as efficiently as possible in a polite and confidential manner
- Book, change or cancel appointments
- Handle requests for Home Visits in line with practice protocol
- Manage prescription request
- Take and log fees for private work undertaken by the practice in line with practice policy
- Maintain the good order of the reception area and other work areas and waiting rooms
- Ensure daily tasks are completed in a timely and efficient manner
- Adhere to all practice protocols and policies at all times
- Support and contribute to personal and team development
- Undertake additional work that may be reasonably assigned to the post
- Attend practice meetings and training events
- Undertake mandatory training in a timely manner
- Work flexibly when required to help cover staff absences and holidays
- undertake any other duties commensurate with the post as required by management or the partners
The job description is issued as a guidance, it may be changed from time to time to meet new working requirements after discussion between the post holder and the manager
Job description
Job responsibilities
Main Responsibilities of the Post:
- To deal with all queries from patients, thier representatives and or visitors at the reception desk or over the telephone
- The manage general and internal queries
- The take and route any messages in a clear and accurate manner
- To deal with patient requests as efficiently as possible in a polite and confidential manner
- Book, change or cancel appointments
- Handle requests for Home Visits in line with practice protocol
- Manage prescription request
- Take and log fees for private work undertaken by the practice in line with practice policy
- Maintain the good order of the reception area and other work areas and waiting rooms
- Ensure daily tasks are completed in a timely and efficient manner
- Adhere to all practice protocols and policies at all times
- Support and contribute to personal and team development
- Undertake additional work that may be reasonably assigned to the post
- Attend practice meetings and training events
- Undertake mandatory training in a timely manner
- Work flexibly when required to help cover staff absences and holidays
- undertake any other duties commensurate with the post as required by management or the partners
The job description is issued as a guidance, it may be changed from time to time to meet new working requirements after discussion between the post holder and the manager
Person Specification
Qualifications
Essential
- GCSE grade A to C English and Maths [or equivalent]
Experience
Essential
- Experience of dealing with the general public
- Experience of working under pressure and to deadlines
- Ability to multitask
- Customer Care skills
- Excellent communication and interpersonnal skills
- Excellent IT skills
Desirable
- Experience of working in a GP Practice or an alternative health care provider
- Willing to demonstrate commiment to the demands of the post
Person Specification
Qualifications
Essential
- GCSE grade A to C English and Maths [or equivalent]
Experience
Essential
- Experience of dealing with the general public
- Experience of working under pressure and to deadlines
- Ability to multitask
- Customer Care skills
- Excellent communication and interpersonnal skills
- Excellent IT skills
Desirable
- Experience of working in a GP Practice or an alternative health care provider
- Willing to demonstrate commiment to the demands of the post
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
