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The Grove Medical Group

Reception Deputy Team Lead

The closing date is 23 May 2025

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Job summary

We are seeking a motivated and enthusiastic individual to join our well-established team as a Reception Deputy Team Lead. In this role, you will work closely with the Reception Team Lead to support the day-to-day management of the reception team. You will play an integral role in delivering high-quality, compassionate care to our patients by ensuring their needs are met promptly and with empathy.

Based at our GP surgery, you will often be the first point of contact for patients, creating a welcoming and supportive environment for everyone who visits the practice.

This role is 25 hours a week, working over 3 days.

Monday 10am-6.30pm

Thursday 9am - 5.30pm

Friday 10am-6.30pm

Main duties of the job

Supporting the Reception Team Lead in the day-to-day management of the reception team, whilst working alongside the team to ensure good service is provided to our patieints.

About us

  • The Grove Medical Group is a large GP practice in Gosforth with approximately 13,100 patients. Our team includes 41 staff members, all committed to delivering high-quality, patient-centred care. We pride ourselves on working collaboratively to provide an excellent standard of service to our patients.

Details

Date posted

09 May 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A0383-25-0002

Job locations

1 The Grove

Gosforth

Newcastle Upon Tyne

NE3 1NU


Job description

Job responsibilities

  • Support the Reception Team Lead in the day-to-day management of the reception team
  • Liaise with patients both in person at the front desk and over the telephone, ensuring a high standard of customer service
  • Actioning clinical tasks
  • Manage and workflow incoming correspondence efficiently
  • Process repeat prescription requests in a timely and accurate manner
  • Assist GPs in managing and processing patient online triage requests
  • Carry out general administrative duties to support the smooth running of the practice

Job description

Job responsibilities

  • Support the Reception Team Lead in the day-to-day management of the reception team
  • Liaise with patients both in person at the front desk and over the telephone, ensuring a high standard of customer service
  • Actioning clinical tasks
  • Manage and workflow incoming correspondence efficiently
  • Process repeat prescription requests in a timely and accurate manner
  • Assist GPs in managing and processing patient online triage requests
  • Carry out general administrative duties to support the smooth running of the practice

Person Specification

Qualifications

Essential

  • Experience of working in a receptionist type role within a GP Surgery or similar healthcare setting.
  • Be able to work as part of a team, to promote good team spirit.
  • Be motivated and able to work independently
  • Good knowledge of admin systems, software programmes.
  • GCSE passes at grade C or above or equivalent experience
  • Good IT skills
  • Demonstrate a high level of communication skills in dealing effectively with patients, carers and other staff members.
  • The post holder will demonstrate good numeracy and literacy skills.
  • To understand the requirements of maintaining confidentiality.
  • To demonstrate a high level of accuracy, presentation of information and attention to detail.
  • To employ a flexible approach to working with the ability to prioritise and organise own time management.
  • Applicant must have the right to work in the UK

Desirable

  • Experience of leading a team is desirable but not essential for this role as training will be provided.

Experience

Essential

  • Experience of customer service/admin duties working in a similar background.
Person Specification

Qualifications

Essential

  • Experience of working in a receptionist type role within a GP Surgery or similar healthcare setting.
  • Be able to work as part of a team, to promote good team spirit.
  • Be motivated and able to work independently
  • Good knowledge of admin systems, software programmes.
  • GCSE passes at grade C or above or equivalent experience
  • Good IT skills
  • Demonstrate a high level of communication skills in dealing effectively with patients, carers and other staff members.
  • The post holder will demonstrate good numeracy and literacy skills.
  • To understand the requirements of maintaining confidentiality.
  • To demonstrate a high level of accuracy, presentation of information and attention to detail.
  • To employ a flexible approach to working with the ability to prioritise and organise own time management.
  • Applicant must have the right to work in the UK

Desirable

  • Experience of leading a team is desirable but not essential for this role as training will be provided.

Experience

Essential

  • Experience of customer service/admin duties working in a similar background.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Grove Medical Group

Address

1 The Grove

Gosforth

Newcastle Upon Tyne

NE3 1NU


Employer's website

https://www.thegrovemedicalgroup.nhs.uk/index.aspx (Opens in a new tab)

Employer details

Employer name

The Grove Medical Group

Address

1 The Grove

Gosforth

Newcastle Upon Tyne

NE3 1NU


Employer's website

https://www.thegrovemedicalgroup.nhs.uk/index.aspx (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Deputy Practice Manager

Rachel Gardner

rachel.gardner3@nhs.net

01912233617

Details

Date posted

09 May 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A0383-25-0002

Job locations

1 The Grove

Gosforth

Newcastle Upon Tyne

NE3 1NU


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