Job summary
We are seeking a motivated and enthusiastic individual to join our well-established team as a Reception Deputy Team Lead. In this role, you will work closely with the Reception Team Lead to support the day-to-day management of the reception team. You will play an integral role in delivering high-quality, compassionate care to our patients by ensuring their needs are met promptly and with empathy.
Based at our GP surgery, you will often be the first point of contact for patients, creating a welcoming and supportive environment for everyone who visits the practice.
This role is 25 hours a week, working over 3 days.
Monday 10am-6.30pm
Thursday 9am - 5.30pm
Friday 10am-6.30pm
Main duties of the job
Supporting the Reception Team Lead in the day-to-day management of the reception team, whilst working alongside the team to ensure good service is provided to our patieints.
About us
- The Grove Medical Group is a large GP practice in Gosforth with approximately 13,100 patients. Our team includes 41 staff members, all committed to delivering high-quality, patient-centred care. We pride ourselves on working collaboratively to provide an excellent standard of service to our patients.
Job description
Job responsibilities
- Support the Reception Team Lead in the day-to-day management of the reception team
- Liaise with patients both in person at the front desk and over the telephone, ensuring a high standard of customer service
- Actioning clinical tasks
- Manage and workflow incoming correspondence efficiently
- Process repeat prescription requests in a timely and accurate manner
- Assist GPs in managing and processing patient online triage requests
- Carry out general administrative duties to support the smooth running of the practice
Job description
Job responsibilities
- Support the Reception Team Lead in the day-to-day management of the reception team
- Liaise with patients both in person at the front desk and over the telephone, ensuring a high standard of customer service
- Actioning clinical tasks
- Manage and workflow incoming correspondence efficiently
- Process repeat prescription requests in a timely and accurate manner
- Assist GPs in managing and processing patient online triage requests
- Carry out general administrative duties to support the smooth running of the practice
Person Specification
Qualifications
Essential
- Experience of working in a receptionist type role within a GP Surgery or similar healthcare setting.
- Be able to work as part of a team, to promote good team spirit.
- Be motivated and able to work independently
- Good knowledge of admin systems, software programmes.
- GCSE passes at grade C or above or equivalent experience
- Good IT skills
- Demonstrate a high level of communication skills in dealing effectively with patients, carers and other staff members.
- The post holder will demonstrate good numeracy and literacy skills.
- To understand the requirements of maintaining confidentiality.
- To demonstrate a high level of accuracy, presentation of information and attention to detail.
- To employ a flexible approach to working with the ability to prioritise and organise own time management.
- Applicant must have the right to work in the UK
Desirable
- Experience of leading a team is desirable but not essential for this role as training will be provided.
Experience
Essential
- Experience of customer service/admin duties working in a similar background.
Person Specification
Qualifications
Essential
- Experience of working in a receptionist type role within a GP Surgery or similar healthcare setting.
- Be able to work as part of a team, to promote good team spirit.
- Be motivated and able to work independently
- Good knowledge of admin systems, software programmes.
- GCSE passes at grade C or above or equivalent experience
- Good IT skills
- Demonstrate a high level of communication skills in dealing effectively with patients, carers and other staff members.
- The post holder will demonstrate good numeracy and literacy skills.
- To understand the requirements of maintaining confidentiality.
- To demonstrate a high level of accuracy, presentation of information and attention to detail.
- To employ a flexible approach to working with the ability to prioritise and organise own time management.
- Applicant must have the right to work in the UK
Desirable
- Experience of leading a team is desirable but not essential for this role as training will be provided.
Experience
Essential
- Experience of customer service/admin duties working in a similar background.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
