The Grove Medical Group

Patient Care Navigator

Information:

This job is now closed

Job summary

We are looking to recruit an enthusiastic individual to join our established team in the role of a Patient Care Navigator. This role will assist our patients by facilitating their journey, help direct them and look at considering more appropriate services. You will be based at our GP surgery and will be the first point of contact for our patients and we would like the individual to always provide a friendly and supportive environment for patient and visitors. This role will mainly be based within our reception team with also a few hours working in the admin team.

Main duties of the job

This role will include

Liaising with patients on the telephone and the front reception desk

Actioning clinical tasks

Workflow incoming mail

Processing repeat prescriptions

Assist the GPs to whilst they are processing patient online triage requests

Associated admin work within the surgery

About us

  • The Grove Medical Group is a large GP practice in Gosforth with approximately 13000 patients . We are looking to employ a Patient Care Navigator for 37 hours to help provide support to our patients and clinicians. Working Days will be Monday to Friday and hours will be between our opening times of 8am to 6.30pm.

Details

Date posted

08 October 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time

Reference number

A0383-24-0002

Job locations

1 The Grove

Gosforth

Newcastle Upon Tyne

NE3 1NU


Job description

Job responsibilities

ROLE REQUIREMENTS Experience of working in a receptionist type role within a GP Surgery or similar healthcare setting is essential. Be able to work as part of a team, to promote good team spirit. Be motivated and able to work independently Good knowledge of admin systems, software programmes. GCSE passes at grade C or above or equivalent experience Good IT skills

This role will include

Liaising with patients on the telephone and the front reception desk

Actioning clinical tasks

Workflow incoming mail

Job description

Job responsibilities

ROLE REQUIREMENTS Experience of working in a receptionist type role within a GP Surgery or similar healthcare setting is essential. Be able to work as part of a team, to promote good team spirit. Be motivated and able to work independently Good knowledge of admin systems, software programmes. GCSE passes at grade C or above or equivalent experience Good IT skills

This role will include

Liaising with patients on the telephone and the front reception desk

Actioning clinical tasks

Workflow incoming mail

Person Specification

Qualifications

Essential

  • 3.ROLE REQUIREMENTS
  • Experience of working in a receptionist type role within a GP Surgery or similar healthcare setting is essential.
  • Be able to work as part of a team, to promote good team spirit.
  • Be motivated and able to work independently
  • Good knowledge of admin systems, software programmes.
  • GCSE passes at grade C or above or equivalent experience
  • Good IT skills
  • The post holder will ensure that all statutory requirements are met.
  • Demonstrate a high level of communication skills in dealing effectively with patients, carers and other staff members.
  • The post holder will demonstrate good numeracy and literacy skills.
  • To understand the requirements of maintaining confidentiality.
  • To demonstrate a high level of accuracy, presentation of information and attention to detail.
  • To employ a flexible approach to working with the ability to prioritise and organise own time management.
  • To continue with own personal and professional development.
  • Applicant must have the right to work in the UK

Desirable

  • NVQ level 2 or above qualifications

Experience

Essential

  • Experience of customer service/admin duties working in a similar background.
Person Specification

Qualifications

Essential

  • 3.ROLE REQUIREMENTS
  • Experience of working in a receptionist type role within a GP Surgery or similar healthcare setting is essential.
  • Be able to work as part of a team, to promote good team spirit.
  • Be motivated and able to work independently
  • Good knowledge of admin systems, software programmes.
  • GCSE passes at grade C or above or equivalent experience
  • Good IT skills
  • The post holder will ensure that all statutory requirements are met.
  • Demonstrate a high level of communication skills in dealing effectively with patients, carers and other staff members.
  • The post holder will demonstrate good numeracy and literacy skills.
  • To understand the requirements of maintaining confidentiality.
  • To demonstrate a high level of accuracy, presentation of information and attention to detail.
  • To employ a flexible approach to working with the ability to prioritise and organise own time management.
  • To continue with own personal and professional development.
  • Applicant must have the right to work in the UK

Desirable

  • NVQ level 2 or above qualifications

Experience

Essential

  • Experience of customer service/admin duties working in a similar background.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Grove Medical Group

Address

1 The Grove

Gosforth

Newcastle Upon Tyne

NE3 1NU


Employer's website

https://www.thegrovemedicalgroup.nhs.uk/index.aspx (Opens in a new tab)

Employer details

Employer name

The Grove Medical Group

Address

1 The Grove

Gosforth

Newcastle Upon Tyne

NE3 1NU


Employer's website

https://www.thegrovemedicalgroup.nhs.uk/index.aspx (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Deputy Practice Manager

Rachel Gardner

rachel.gardner3@nhs.net

01912233617

Details

Date posted

08 October 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time

Reference number

A0383-24-0002

Job locations

1 The Grove

Gosforth

Newcastle Upon Tyne

NE3 1NU


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