Receptionist / admin

Job summary

Our receptionist team undertake a wide variety of tasks including, checking patients in for their appointments, booking appointments, answering telephone queries, helping patients with any queries, allocation of documents and stocking up of clinical rooms.

The role would suit someone who is good at multitasking, and problem-solving with an empathetic nature, who has a passion for helping patients and providing excellent customer service.

Main duties of the job

The ideal candidate will have previous patient or customer-facing experience and excellent communication skills.

Within this environment, it is necessary to remain calm and maintain a high level of attention to detail. The successful applicant will be able to help manage the workload efficiently and effectively daily to facilitate the patients' care being as smooth and efficient as possible.

We will provide the training necessary to use our clinical system, however, a good working knowledge of Microsoft Office would be beneficial. You will be required to maintain patient confidentiality at all times.

About us

This is an excellent opportunity to be a part of our organisation as we are going through a period of growth and looking to recruit additional Receptionists to our professional and friendly team.

We are in Anfield, Liverpool, Mere Lane Group Practice serves approximately 8,600 patients and is part of the Anfield & Everton PCN. We pride ourselves on delivering responsive, patient-focused care supported by a multi-disciplinary team including GPs, ANPs, Clinical Pharmacists, Paramedics, Nurses, Allied Health Professionals, and Admin staff.