Job summary
Key responsibilities as a Deputy Practice Manager
- Support day to day practice operations and management.
- Overall responsibility for HR including management of staff annual leave, sickness records, recruitment, induction, appraisals, training, disciplinary meeting.
- Assist and support in IT management, putting clinical session on system, running searches, support with website updating, assist with cloud telephony system and messaging service.
- Assist practice manager in area of finance, pensions, pay roll.
- Manage clinical and administrative staff rotas, appointments, and leave
- Coordinate medical trainees and student placements
- Contribute to quality improvement projects and audit activity
- Handle patients complaints and offer them resolutions.
- Support information governance, GDPR compliance, and IT system oversight
- Deputise for the Practice Manager as required.
- Any other duties which may be required to be performed.
Main duties of the job
Main duties will cover areas like
- HR
- IT
- Operations and management
- Finance and pay roll
- Stock and supplies management.
- Attending meetings
- Change management
About us
Mere Lane Group Practice is located in Anfield,
Liverpool with approximately 8500 patients, it a part of Anfield and Everton
Network (PCN).
We are a fast growing and friendly
practice, currently supported by permanent and long-term locum GP's, Advanced
Nurse Practitioners, Clinical Pharmacists, Paramedics, Practice Nurses,
Occupational therapist, Dietician, Health Care Assistants and Administrative
teams.
We are a responsive and caring practice; we are
passionate about patient care and our staff always go that extra mile. We are
always looking for ways to improve with patient focused, and efficient decision
making.
Job description
Job responsibilities
Job
responsibilities would be in following area of practice work.
- Oversee
the patient navigation operations of the practice, ensuring staff achieve their
primary responsibilities.
- Work
closely with clinical staff to ensure the smooth running of the practice,
reporting any problems encountered to the relevant person.
- To
provide leadership, support and training for current and new staff ensuring
that data quality guidelines are understood and adhered to.
- Ensuring
staff always adhere to policy and procedure.
- The
post holder will be aware of the various statutory requirements and will assist
in implementation as directed by the Practice Manager.
- To
provide support to the Practice Manager in project work, and in the running of
key systems and procedures such as payroll, pensions, accounts and health and
safety.
- The
post-holder will need to become familiar with all functions of the clinical
system and their applications, plus national and local quality standards for
primary care.
- To
undertake annual appraisals with administrative staff.
- Assist
Practice manager in CQC compliance (non-clinical), QOF and GP spec within the
practice.
- Assist
with production and upkeep of practice procedures manuals and toolkit.
- To
be the first line of contact for patients with respect to the complaints
procedure and to take appropriate action as set out in the Practices complaints
procedure, with the support of the Practice Manager where appropriate.
- Maintaining
the patient complaints database.
- Maintaining
the significant event database, providing advice to staff and briefing the team
at meetings as required.
- Identifying
trends and devising solutions to reduce risk and repeated occurrences of
significant events and complaints.
- Act
as the primary point of contact for NHS(E), ICB, community services, suppliers
and other external stakeholders in the absence of the Practice Manager.
- Promote
quality and continuous improvement; confidentiality, collaborative working,
service delivery, learning and development, and carry out other duties as
directed by the practice manager.
- Ensure
Disaster Recovery Plan/Business Continuity Plan is reviewed annually and
updated as the business need dictates.
- Complete
required annual/monthly declarations and returns on behalf of the practice such
as Information Governance, Complaints and Workforce Data.
- Other
Personal tasks
- Become
involved with key aspects of the practice managers workload and be able to
respond to information requests and updates as necessary, being able to run key
tasks such as payroll in the event of absence.
- Administration
cover for absences and help with extra-ordinary workloads.
- Be
generally involved in the administration of a small business.
Job description
Job responsibilities
Job
responsibilities would be in following area of practice work.
- Oversee
the patient navigation operations of the practice, ensuring staff achieve their
primary responsibilities.
- Work
closely with clinical staff to ensure the smooth running of the practice,
reporting any problems encountered to the relevant person.
- To
provide leadership, support and training for current and new staff ensuring
that data quality guidelines are understood and adhered to.
- Ensuring
staff always adhere to policy and procedure.
- The
post holder will be aware of the various statutory requirements and will assist
in implementation as directed by the Practice Manager.
- To
provide support to the Practice Manager in project work, and in the running of
key systems and procedures such as payroll, pensions, accounts and health and
safety.
- The
post-holder will need to become familiar with all functions of the clinical
system and their applications, plus national and local quality standards for
primary care.
- To
undertake annual appraisals with administrative staff.
- Assist
Practice manager in CQC compliance (non-clinical), QOF and GP spec within the
practice.
- Assist
with production and upkeep of practice procedures manuals and toolkit.
- To
be the first line of contact for patients with respect to the complaints
procedure and to take appropriate action as set out in the Practices complaints
procedure, with the support of the Practice Manager where appropriate.
- Maintaining
the patient complaints database.
- Maintaining
the significant event database, providing advice to staff and briefing the team
at meetings as required.
- Identifying
trends and devising solutions to reduce risk and repeated occurrences of
significant events and complaints.
- Act
as the primary point of contact for NHS(E), ICB, community services, suppliers
and other external stakeholders in the absence of the Practice Manager.
- Promote
quality and continuous improvement; confidentiality, collaborative working,
service delivery, learning and development, and carry out other duties as
directed by the practice manager.
- Ensure
Disaster Recovery Plan/Business Continuity Plan is reviewed annually and
updated as the business need dictates.
- Complete
required annual/monthly declarations and returns on behalf of the practice such
as Information Governance, Complaints and Workforce Data.
- Other
Personal tasks
- Become
involved with key aspects of the practice managers workload and be able to
respond to information requests and updates as necessary, being able to run key
tasks such as payroll in the event of absence.
- Administration
cover for absences and help with extra-ordinary workloads.
- Be
generally involved in the administration of a small business.
Person Specification
Additional Criteria
Essential
- General Data Protection Act, Patient Confidentiality & Clinical
- Governance.
- Experience of Microsoft Office software.
- Experience of clinical operating systems.
Desirable
- Knowledge of NHS, Primary and Secondary Care Services.
- Experience of training staff.
- Experience of process and system review.
Qualifications
Essential
- Management qualification or equivalent training.
Desirable
- Educated to degree level standard or equivalent experience.
- Degree or professional qualification in HR, IT or other relevant
- qualification.
Experience
Essential
- Demonstrable experience in general management within a healthcare
- setting or comparable organisation.
- Experience of team management including practical application and
- knowledge of HR and employment law.
- Self-motivated able to use own judgement and common sense.
- Ability to prioritise, delegate, plan and organise workload to tight
- deadlines.
- Excellent HR skills and generic IT skills.
- A flexible and adaptable management style.
- Able to work independently and as part of a team Solution focused.
Desirable
- Leadership skills and experience within multidisciplinary organisation.
- Experience at this level within Primary Care setting
- Strategic thinker
Person Specification
Additional Criteria
Essential
- General Data Protection Act, Patient Confidentiality & Clinical
- Governance.
- Experience of Microsoft Office software.
- Experience of clinical operating systems.
Desirable
- Knowledge of NHS, Primary and Secondary Care Services.
- Experience of training staff.
- Experience of process and system review.
Qualifications
Essential
- Management qualification or equivalent training.
Desirable
- Educated to degree level standard or equivalent experience.
- Degree or professional qualification in HR, IT or other relevant
- qualification.
Experience
Essential
- Demonstrable experience in general management within a healthcare
- setting or comparable organisation.
- Experience of team management including practical application and
- knowledge of HR and employment law.
- Self-motivated able to use own judgement and common sense.
- Ability to prioritise, delegate, plan and organise workload to tight
- deadlines.
- Excellent HR skills and generic IT skills.
- A flexible and adaptable management style.
- Able to work independently and as part of a team Solution focused.
Desirable
- Leadership skills and experience within multidisciplinary organisation.
- Experience at this level within Primary Care setting
- Strategic thinker
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.