Job summary
The Old School Surgery are looking to appoint a highly motivated Care Navigator to enhance and support our hardworking & friendly reception team.
This post is for a part time position between 17-20 hours per week. This will be made up of a mixture of early and late shifts (7am start for an early shift - 7pm finish for a late shift). You MUST be able to work early shifts on a Tuesday and Thursday and a late shift on a Friday. This will include very occasional Saturdays.
Main duties of the job
Being a first point of contact for our patients, whether it be face to face or by the telephone, to offer support and guidance on choosing the right service at the right time.
Dealing with administrative tasks behind the scenes, processing incoming documents from third parties, prescriptions, GP Requests and much more.
Being
friendly and welcoming to all patients with the ability to remain calm and
professional when dealing with difficult situations.
Using
our online patient access system (Klinik) to monitor online patient requests,
and triage patients accordingly.
Booking appointments for GP clinics and
other practice clinicians as required ensuring correct information
is provided.
Ensuring
that accurate information and messages are passed to the Doctors and other surgery
staff.
Dealing
with all telephone queries/requests from patients, and acting as a liaison with GPs and other practice clinicians.
To
participate in in-house training, or other training, as required.
To respect and maintain all aspects of
confidentiality relating to Patients, Staff and Practice.
Any
other duties which might reasonably be expected of the post.
About us
We have an ethos of team work and support and we offer our team:
Access to our in house Wellbeing team and Mental Health First Aiders, Whatsapp groups to keep you in the 'know' and socialise, a newly refurbished break room with an amazing bean to cup fresh coffee machine, plus herbal teas, chilled mineral water, squash and we offer fresh fruit and biscuits everyday - all free.
Access to the excellent NHS pension scheme.
Cycle to work scheme.
An amazing outdoor sun terrace where you can relax on breaks when the weather is nice.
2 minute walk to the main shops and numerous cafes in Fishponds.
Themed events such as: Ice cream van in the car park, pancake day celebrations, cake baking, staff parties and once a Taco Van in the car park!
Some of the wellbeing activities staff have participated in were: Mental Health Awareness Week Nature Competition + which team could grow the tallest sunflower where we gave a pack of seeds for everyone.
We love working here and we are sure you will too!
Job description
Job responsibilities
Primary Responsibilities
The following are the core responsibilities for the role. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels.
Maintain and monitor the practice appointment system.
Identify and book appointments and home visits in line with practice protocols.
Process personal, telephone and e-requests for appointments.
Being friendly and welcoming to all patients with the ability to remain calm and professional when dealing with difficult situations.
Answer incoming telephone calls, transferring calls or dealing with the callers request appropriately.
Understand how to prioritise patients in need of urgent medical attention who present to reception in person or by telephone and direct them appropriately.
Deal with requests from patients and clinical team members for emergency calls, following protocols.
Signpost patients to correct services.
Initiating contact with and responding to, requests from patients, team members and external agencies.
Photocopy documentation as required.
Data entry of new and temporary registrations and relevant patient information as required.
Input data into the patients healthcare records as necessary.
Manage all queries (including administrative queries) as necessary in an efficient manner.
Monitor and maintain the reception area.
Support all clinical staff with general tasks as requested.
Assist with any other duties that may be required to ensure the smooth running of the practice.
Job description
Job responsibilities
Primary Responsibilities
The following are the core responsibilities for the role. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels.
Maintain and monitor the practice appointment system.
Identify and book appointments and home visits in line with practice protocols.
Process personal, telephone and e-requests for appointments.
Being friendly and welcoming to all patients with the ability to remain calm and professional when dealing with difficult situations.
Answer incoming telephone calls, transferring calls or dealing with the callers request appropriately.
Understand how to prioritise patients in need of urgent medical attention who present to reception in person or by telephone and direct them appropriately.
Deal with requests from patients and clinical team members for emergency calls, following protocols.
Signpost patients to correct services.
Initiating contact with and responding to, requests from patients, team members and external agencies.
Photocopy documentation as required.
Data entry of new and temporary registrations and relevant patient information as required.
Input data into the patients healthcare records as necessary.
Manage all queries (including administrative queries) as necessary in an efficient manner.
Monitor and maintain the reception area.
Support all clinical staff with general tasks as requested.
Assist with any other duties that may be required to ensure the smooth running of the practice.
Person Specification
Qualifications
Essential
- Educated to GCSE level or equivalent GCSE Mathematics & English C or above
Experience
Essential
- Previous experience of working with people.
Desirable
- Previous experience of working in Primary Care (preferred)
Person Specification
Qualifications
Essential
- Educated to GCSE level or equivalent GCSE Mathematics & English C or above
Experience
Essential
- Previous experience of working with people.
Desirable
- Previous experience of working in Primary Care (preferred)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
