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Receptionist/care navigator

Cloughmore Medical Centre

Information:

This job is now closed

Job summary

Due to the retirement of our current staff member we are looking for a friendly, organised and reliable person to join our reception team. As a first point of contact you will be dealing with patients both in person and over the telephone.

The hours of work are Monday to Friday 8.30 - 1.30 (25 per week) with an option of some overtime to cover leave.

Main duties of the job

The successful candidate will be required to cover all aspects of reception work in a GP practice and involves daily face to face and telephone contact with patients, arranging of appointments and follow up of patient related tasks amongst other administrative responsibilities. Computer literacy is essential and full training will be given as appropriate.

About us

Cloughmore Medical Centre is a friendly practice with over 8000 patients. We are based in Splott in a purpose built surgery. We have 5 GP partners as well as being a training practice. Our employees are able to join the generous NHS pension scheme.

Date posted

04 April 2025

Pay scheme

Other

Salary

£12.21 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A0376-25-0000

Job locations

19 South Park Road

Cardiff

CF24 2LU


Job description

Job responsibilities

Ensure that all visitors and telephone callers to the practice are greeted professionally.

Ensure all telephone calls are managed appropriately

Manage the patients arriving at the reception desk for appointments, prescriptions and queries.

To ensure that repeat prescriptions are generated accurately and efficiently within the 48 hours specified by the practice (following prescription training).

Make appointments for patients over the telephone, give out test results and make the appropriate appointments.

Complete tasks sent to reception by the doctors via electronic task list.

Job description

Job responsibilities

Ensure that all visitors and telephone callers to the practice are greeted professionally.

Ensure all telephone calls are managed appropriately

Manage the patients arriving at the reception desk for appointments, prescriptions and queries.

To ensure that repeat prescriptions are generated accurately and efficiently within the 48 hours specified by the practice (following prescription training).

Make appointments for patients over the telephone, give out test results and make the appropriate appointments.

Complete tasks sent to reception by the doctors via electronic task list.

Person Specification

Qualifications

Essential

  • Computer literate.

Desirable

  • experience of working in a GP practice.
Person Specification

Qualifications

Essential

  • Computer literate.

Desirable

  • experience of working in a GP practice.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Cloughmore Medical Centre

Address

19 South Park Road

Cardiff

CF24 2LU

Employer details

Employer name

Cloughmore Medical Centre

Address

19 South Park Road

Cardiff

CF24 2LU

For questions about the job, contact:

Manager

Jackie Stinton

jackie.stinton@wales.nhs.uk

Date posted

04 April 2025

Pay scheme

Other

Salary

£12.21 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A0376-25-0000

Job locations

19 South Park Road

Cardiff

CF24 2LU


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