Admin Lead

Job description

Job responsibilities

To be responsible for the efficient management, training and direction of the administration team, ensuring all administrative duties are performed effectively and to the required standard, meeting the objectives of the practice.

The following are the core responsibilities of the administration lead. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels.

The administration lead is responsible for:

• Overseeing the administration and support operations of the practice, ensuring staff achieve their primary responsibilities.
• Line managing all administrative staff, supporting staff development, providing guidance and direction, ensuring staff are up to date with mandatory training
• Completing staff appraisals as required
• Compiling and monitoring the admin / room rota.
• Identifying and deliver team training where required.
• Managing staff leave in line with HR handbook.
• Managing sickness absence within the team.
• Reviewing and updating all administrative policies and procedures as required
• Support the management team in the compilation of practice reports and the practice development plan
• Develop, implement, and embed efficient office processes and procedures.
• Act as a focal point for the practice managing requests from external organisations
• Coordinate the provision of temporary administrative staff ensuring sufficient cover is provided for periods of leave and other staff absences
• First line management of patient concerns, or calls that require escalation.

Person Specification

Qualifications

Essential

• GCSE English (C or above) and at least three others
• Disclosure Barring Service (DBS) check

Desirable

• AMSPAR Qualification
• NVQ Level 2 in Health and Social Care
• HR/ Leadership and / or Management Qualification
• Educated to A-level / equivalent or higher, with relevant experience

Personal Qualities

Essential

• Polite and confident
• Flexible and cooperative
• Motivated
• Initiative and judgement (knowing when to ask for help)
• Forward thinker
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure
• Maintain confidentiality at all times
• Flexibility to work outside of core hours

Experience

Essential

• Experience of working with the general public
• Experience of administrative duties
• Experience of working in a health care setting
• Experience of leading / managing a team

Desirable

• Experience of providing appraisal writing and staff development

Skills

Essential

• Excellent communication skills (written and oral)
• Strong IT skills (generic)
• Clear, polite telephone manner
• Competent in the use of Office and Outlook
• Effective time management (Planning & Organising)
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Problem solving & analytical skills
• Ability to follow policy and procedure

Desirable

• EMIS / Systmone / Vision user skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

St Augustine’s Medical Practice

Address

The Chocolate Factory

Keynsham

BS31 2GN

Employer's website

https://www.st-augustinessurgery.co.uk (Opens in a new tab)