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CUMBERLAND HOUSE

Care Navigator

The closing date is 30 April 2026

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Job summary

We have an exciting new vacancy for a care navigator. You would be the first point of contact for patients, helping to manage their journey through the healthcare system by coordinating services and providing administrative and reception support.

Main duties of the job

Key responsibilities include answering patient queries, booking appointments, directing patients to the appropriate healthcare professional or service, and providing administrative support such as workflow duties. Care navigators also signpost patients to other community or voluntary services that could benefit their quality of life, such as mental health support, financial advice, or local support networks.

About us

We pride ourselves on providing a patient focused service. We are a well-established multidisciplinary team.

Details

Date posted

16 April 2026

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A0374-26-0001

Job locations

8 High Street

Stone

Staffordshire

ST15 8AP


Job description

Job responsibilities

A care navigator is a professional who acts as a first point of contact for patients, helping to manage their journey through the healthcare system by coordinating services and providing administrative and reception support. Key responsibilities include answering patient queries, booking appointments, directing patients to the appropriate healthcare professional or service, and providing administrative support such as completing workflow. Care navigators also sign post patients to other community or voluntary services that could benefit their quality of life, such as mental health support, financial advice, or local support networks.

Core responsibilities

  • Patient communication:Serve as the primary point of contact for patients via phone, email, or in-person, managing inquiries and directing them appropriately.
  • Appointment management:Book appointments for patients and manage schedules to optimise the patient journey.
  • Administrative support:Handle tasks such as data entry, filing, and assisting with the long-term conditions recall and DNA management.
  • Service coordination:Signpost patients and their families to other services, including statutory, voluntary, and community support networks, to help manage their needs and improve their quality of life.
  • Liaison:Act as a communication hub between patients, doctors, and other medical staff.

Required skills and qualifications

  • Communication:Excellent verbal and interpersonal communication skills are essential, including a polite and clear telephone manner.
  • Technical proficiency:Ability to use IT systems for administrative and data entry purposes.
  • Problem-solving:Ability to work under pressure and find the best solutions for patients' needs.

Job description

Job responsibilities

A care navigator is a professional who acts as a first point of contact for patients, helping to manage their journey through the healthcare system by coordinating services and providing administrative and reception support. Key responsibilities include answering patient queries, booking appointments, directing patients to the appropriate healthcare professional or service, and providing administrative support such as completing workflow. Care navigators also sign post patients to other community or voluntary services that could benefit their quality of life, such as mental health support, financial advice, or local support networks.

Core responsibilities

  • Patient communication:Serve as the primary point of contact for patients via phone, email, or in-person, managing inquiries and directing them appropriately.
  • Appointment management:Book appointments for patients and manage schedules to optimise the patient journey.
  • Administrative support:Handle tasks such as data entry, filing, and assisting with the long-term conditions recall and DNA management.
  • Service coordination:Signpost patients and their families to other services, including statutory, voluntary, and community support networks, to help manage their needs and improve their quality of life.
  • Liaison:Act as a communication hub between patients, doctors, and other medical staff.

Required skills and qualifications

  • Communication:Excellent verbal and interpersonal communication skills are essential, including a polite and clear telephone manner.
  • Technical proficiency:Ability to use IT systems for administrative and data entry purposes.
  • Problem-solving:Ability to work under pressure and find the best solutions for patients' needs.

Person Specification

Qualifications

Essential

  • GCSEs in English and Maths at a certain grade (e.g., 4/C) or equivalent experience.

Desirable

  • Experience working in a healthcare setting
Person Specification

Qualifications

Essential

  • GCSEs in English and Maths at a certain grade (e.g., 4/C) or equivalent experience.

Desirable

  • Experience working in a healthcare setting

Employer details

Employer name

CUMBERLAND HOUSE

Address

8 High Street

Stone

Staffordshire

ST15 8AP


Employer's website

https://www.cumberlandhouse.org.uk (Opens in a new tab)

Employer details

Employer name

CUMBERLAND HOUSE

Address

8 High Street

Stone

Staffordshire

ST15 8AP


Employer's website

https://www.cumberlandhouse.org.uk (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Operations Manager

Tory Warrilow

tory.warrilow@staffs.nhs.uk

01785810718

Details

Date posted

16 April 2026

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A0374-26-0001

Job locations

8 High Street

Stone

Staffordshire

ST15 8AP


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