Job summary
We are looking for an enthusiastic Clinical Coder/Administrator to join our Practice team.
Hours will be 37.5 hours per week -working Monday - Friday, times to be agreed.
To be shortlisted, you will need to have experience interpreting medical terminology and to be able to accurately analyse and code on to patients medical records.
Main duties of the job
You must be able to work well under pressure, with varying demands of work throughout the day. and you need to have good prioritisation skills and be organised in managing these.
You must have good IT skills including data quality and be able to follow data protection and confidentiality policies amongst others at all times.
You must be able to communicate effectively, working closely with both clinical and non-clinical staff, with a strong team ethos and can-do attitude and bring a positive and significant contribution to our Practice team.
General Practice experience is preferred for this role.
About us
We provide General Medical Services to approximately 10,000 patients with a team of dedicated staff.
Our mission is to provide good patient care and provide a service which puts the welfare of our patients at the heart of all we do.
Details
Date posted
09 July 2025
Pay scheme
Other
Salary
Depending on experience
Contract
Permanent
Working pattern
Full-time
Reference number
A0374-25-0004
Job locations
8 High Street
Stone
Staffordshire
ST15 8AP
Job description
Job responsibilities
Cumberland House Surgery
Clinical Coder Job description & person specification
Job Title
Clinical Coder
Line Manager
Office Manager
Accountable to
Practice Manager
Hours per week
37.5
Job Summary
To be responsible for the read-coding of relevant information into the patients electronic healthcare records on Emis clinical system, adhering to the practice coding policy. In addition, the post-holder will also support the multi-disciplinary team, providing administrative support as required, in line with the needs of the practice.
Generic Responsibilities
All staff at Cumberland House Surgery have a duty to conform to the following:
Equality, Diversity & Inclusion
A good attitude and positive action towards ED&I creates and environment where all individuals are able to achieve their full potential. Creating such an environment is important for three reasons: it improves operational effectiveness, it is morally the right thing to do, and it is required by law.
Patients and their families have the right to be treated fairly and be routinely involved in decisions about their treatment and care. They can expect to be treated with dignity and respect and will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Patients have a responsibility to treat other patients and our staff with dignity and respect.
Staff have the right to be treated fairly in recruitment and career progression. Staff can expect to work in an environment where diversity is valued and equality of opportunity is promoted. Staff will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Staff have a responsibility to ensure that you treat our patients and their colleagues with dignity and respect.
Safety, Health, Environment and Fire (SHEF)
This practice is committed to supporting and promoting opportunities to for staff to maintain their health, well-being and safety. You have a duty to take reasonable care of health and safety at work for you, your team and others, and to cooperate with employers to ensure compliance with health and safety requirements. All personnel are to comply with the Health and Safety at Work Act 1974, Environmental Protection Act 1990, Environment Act 1995, Fire Precautions (workplace) Regulations 1999 and other statutory legislation.
Confidentiality
This practice is committed to maintaining an outstanding confidential service. Patients entrust and permit us to collect and retain sensitive information relating to their health and other matters, pertaining to their care. They do so in confidence and have a right to expect all staff will respect their privacy and maintain confidentiality at all times. It is essential that if, the legal requirements are to be met and the trust of our patients is to be retained that all staff protect patient information and provide a confidential service.
Quality & Continuous Improvement (CI)
To preserve and improve the quality of our output, all personnel are required to think not only of what they do, but how they achieve it. By continually re-examining our processes, we will be able to develop and improve the overall effectiveness of the way we work. The responsibility for this rests with everyone working within the practice to look for opportunities to improve quality and share good practice.
This practice continually strives to improve work processes which deliver health care with improved results across all areas of our service provision. We promote a culture of continuous improvement, where everyone counts and staff are permitted to make suggestions and contributions to improve our service delivery and enhance patient care.
Induction Training
On arrival at the practice all personnel are to complete a practice induction programme; this is managed by the Deputy Practice Manager.
Learning and Development
The effective use of training and development is fundamental in ensuring that all staff are equipped with the appropriate skills, knowledge, attitude and competences to perform their role. All staff will be required to partake and complete mandatory training as directed by the training coordinator, as well as participating in the practice training programme. Staff will also be permitted (subject to approval) to undertake external training courses which will enhance their knowledge and skills, progress their career and ultimately, enable them to improve processes and service delivery.
Collaborative Working
All staff are to recognise the significance of collaborative working. Teamwork is essential in multidisciplinary environments. Effective communication is essential and all staff must ensure they communicate in a manner which enables the sharing of information in an appropriate manner.
Service Delivery
Staff at Cumberland House Surgery must adhere to the information contained with practice policies and regional directives, ensuring protocols are adhered to at all times. Staff will be given detailed information during the induction process regarding policy and procedure.
Security
The security of the practice is the responsibility of all personnel. Staff must ensure they remain vigilant at all times and report any suspicious activity immediately to their line manager. Under no circumstances are staff to share the codes for the door locks to anyone and are to ensure that restricted areas remain effectively secured.
Professional Conduct
At Cumberland House Surgery, staff are required to dress appropriately for their role. Administrative staff will be provided with a uniform whilst clinical staff must dress in accordance with their role.
Primary Responsibilities
The following are the core responsibilities of the clinical coder. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:
a. Accurately read-coding data on Emis into the patient record
b. Identifying relevant clinical information documented in patient correspondence, coding appropriately and completing any detailed actions
c. Input and extract data as required to support practice reports
d. File and store records as required
e. Photocopy documentation as required
f. Action all incoming faxes, emails and mail in a timely manner
g. Scanning of patient related documentation and attaching scanned documents to patients healthcare records
h. Input data into the patients healthcare records as necessary
i. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
j. Carry out system searches as requested
k. Maintain a clean, tidy, effective working area at all times
l. Support all clinical staff with general administrative tasks as requested
Secondary Responsibilities
In addition to the primary responsibilities, the clinical coder may be requested to:
a. Review and update the practice coding policy as required (in conjunction with the Office Manager)
b. Partake in audit as directed by the audit lead
c. Support reception staff, providing cover during staff absences
d. Book appointments
e. Complete opening and closing procedures in accordance with the duty rota
The person specification for this role is detailed overleaf.
Person Specification Clinical Coder
Qualifications
Essential
Ability to follow policy and procedure
Personal Qualities
Essential
Desirable
Polite and confident
Flexible and cooperative
Motivated
Forward thinker
High levels of integrity and loyalty
Sensitive and empathetic in distressing situations
Ability to work under pressure
Job description
Job responsibilities
Cumberland House Surgery
Clinical Coder Job description & person specification
Job Title
Clinical Coder
Line Manager
Office Manager
Accountable to
Practice Manager
Hours per week
37.5
Job Summary
To be responsible for the read-coding of relevant information into the patients electronic healthcare records on Emis clinical system, adhering to the practice coding policy. In addition, the post-holder will also support the multi-disciplinary team, providing administrative support as required, in line with the needs of the practice.
Generic Responsibilities
All staff at Cumberland House Surgery have a duty to conform to the following:
Equality, Diversity & Inclusion
A good attitude and positive action towards ED&I creates and environment where all individuals are able to achieve their full potential. Creating such an environment is important for three reasons: it improves operational effectiveness, it is morally the right thing to do, and it is required by law.
Patients and their families have the right to be treated fairly and be routinely involved in decisions about their treatment and care. They can expect to be treated with dignity and respect and will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Patients have a responsibility to treat other patients and our staff with dignity and respect.
Staff have the right to be treated fairly in recruitment and career progression. Staff can expect to work in an environment where diversity is valued and equality of opportunity is promoted. Staff will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Staff have a responsibility to ensure that you treat our patients and their colleagues with dignity and respect.
Safety, Health, Environment and Fire (SHEF)
This practice is committed to supporting and promoting opportunities to for staff to maintain their health, well-being and safety. You have a duty to take reasonable care of health and safety at work for you, your team and others, and to cooperate with employers to ensure compliance with health and safety requirements. All personnel are to comply with the Health and Safety at Work Act 1974, Environmental Protection Act 1990, Environment Act 1995, Fire Precautions (workplace) Regulations 1999 and other statutory legislation.
Confidentiality
This practice is committed to maintaining an outstanding confidential service. Patients entrust and permit us to collect and retain sensitive information relating to their health and other matters, pertaining to their care. They do so in confidence and have a right to expect all staff will respect their privacy and maintain confidentiality at all times. It is essential that if, the legal requirements are to be met and the trust of our patients is to be retained that all staff protect patient information and provide a confidential service.
Quality & Continuous Improvement (CI)
To preserve and improve the quality of our output, all personnel are required to think not only of what they do, but how they achieve it. By continually re-examining our processes, we will be able to develop and improve the overall effectiveness of the way we work. The responsibility for this rests with everyone working within the practice to look for opportunities to improve quality and share good practice.
This practice continually strives to improve work processes which deliver health care with improved results across all areas of our service provision. We promote a culture of continuous improvement, where everyone counts and staff are permitted to make suggestions and contributions to improve our service delivery and enhance patient care.
Induction Training
On arrival at the practice all personnel are to complete a practice induction programme; this is managed by the Deputy Practice Manager.
Learning and Development
The effective use of training and development is fundamental in ensuring that all staff are equipped with the appropriate skills, knowledge, attitude and competences to perform their role. All staff will be required to partake and complete mandatory training as directed by the training coordinator, as well as participating in the practice training programme. Staff will also be permitted (subject to approval) to undertake external training courses which will enhance their knowledge and skills, progress their career and ultimately, enable them to improve processes and service delivery.
Collaborative Working
All staff are to recognise the significance of collaborative working. Teamwork is essential in multidisciplinary environments. Effective communication is essential and all staff must ensure they communicate in a manner which enables the sharing of information in an appropriate manner.
Service Delivery
Staff at Cumberland House Surgery must adhere to the information contained with practice policies and regional directives, ensuring protocols are adhered to at all times. Staff will be given detailed information during the induction process regarding policy and procedure.
Security
The security of the practice is the responsibility of all personnel. Staff must ensure they remain vigilant at all times and report any suspicious activity immediately to their line manager. Under no circumstances are staff to share the codes for the door locks to anyone and are to ensure that restricted areas remain effectively secured.
Professional Conduct
At Cumberland House Surgery, staff are required to dress appropriately for their role. Administrative staff will be provided with a uniform whilst clinical staff must dress in accordance with their role.
Primary Responsibilities
The following are the core responsibilities of the clinical coder. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:
a. Accurately read-coding data on Emis into the patient record
b. Identifying relevant clinical information documented in patient correspondence, coding appropriately and completing any detailed actions
c. Input and extract data as required to support practice reports
d. File and store records as required
e. Photocopy documentation as required
f. Action all incoming faxes, emails and mail in a timely manner
g. Scanning of patient related documentation and attaching scanned documents to patients healthcare records
h. Input data into the patients healthcare records as necessary
i. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
j. Carry out system searches as requested
k. Maintain a clean, tidy, effective working area at all times
l. Support all clinical staff with general administrative tasks as requested
Secondary Responsibilities
In addition to the primary responsibilities, the clinical coder may be requested to:
a. Review and update the practice coding policy as required (in conjunction with the Office Manager)
b. Partake in audit as directed by the audit lead
c. Support reception staff, providing cover during staff absences
d. Book appointments
e. Complete opening and closing procedures in accordance with the duty rota
The person specification for this role is detailed overleaf.
Person Specification Clinical Coder
Qualifications
Essential
Ability to follow policy and procedure
Personal Qualities
Essential
Desirable
Polite and confident
Flexible and cooperative
Motivated
Forward thinker
High levels of integrity and loyalty
Sensitive and empathetic in distressing situations
Ability to work under pressure
Person Specification
Qualifications
Essential
- Educated to GCSE grade A to C in English and Maths
Desirable
- General Practice experience preferred
Person Specification
Qualifications
Essential
- Educated to GCSE grade A to C in English and Maths
Desirable
- General Practice experience preferred
Employer details
Employer name
CUMBERLAND HOUSE
Address
8 High Street
Stone
Staffordshire
ST15 8AP
Employer's website
Employer details
Employer name
CUMBERLAND HOUSE
Address
8 High Street
Stone
Staffordshire
ST15 8AP
Employer's website
Employer contact details
For questions about the job, contact:
Details
Date posted
09 July 2025
Pay scheme
Other
Salary
Depending on experience
Contract
Permanent
Working pattern
Full-time
Reference number
A0374-25-0004
Job locations
8 High Street
Stone
Staffordshire
ST15 8AP