Medical Receptionist

Job description

Job responsibilities

Main Responsibilities:

• Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice
• Deal with all general enquiries, explain procedures and make new and follow-up appointments.
• Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.
• Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
• Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
• Advise patients of relevant charges for private (non-General Medical Services) services, accept payment and issue receipts for same.
• Enter patient information on to the computer as required.
• Undertake any other additional duties appropriate to the post as requested by the Partners or the Practice Manager.

Person Specification

Qualifications

Essential

• Good customer service skills.

Desirable

• None.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Parkwood Surgery

Address

Parkwood Drive

Hemel Hempstead

Hertfordshire

HP1 2LD

Employer's website

http://www.parkwoodsurgery.nhs.uk (Opens in a new tab)