Job responsibilities
PRINCIPAL DUTIES AND RESPONSIBILITIES TO INCLUDE:
ADMINISTRATION & COMMUNICATION
Administration duties
To have a thorough knowledge of all practice policies and procedures.
- To work in accordance of written protocols
- Processing all post and electronic communications on the day they arrive
- Managing the uploading and downloading of temporary resident forms
- To manage the waiting list for 24 hour blood pressure monitoring and 24 hour ECGs
- Any other Administration duties required as advised by the Team Lead
CARE NAVIGATING DUTIES
- Receiving patients consulting with members of practice team
- Be able to cover all care navigator positions as necessary
- Open up and lock up practice premises and maintain practice security.
- Ensure that New Patients complete GMS1 and practice registration forms and are encouraged to make an appointment for a health check with a HCA
- Photocopy and/or laminate any posters, forms or leaflets when needed
- Ensure that we maintain a record of all samples sent to the laboratory
- Ensure that all relevant team members are informed about patients who have died and the necessary paperwork is completed.
- Deductions of patient records when patients leave the practice
- Monitor Spine demographic patient differences and keep our records up to date
- Ensure TRs are entered and removed correctly.
- Make sure that the waiting room kept is smart and tidy throughout the day
Telephone & Communication
- Handle all telephone and general enquiries in a professional manner, referring urgent calls to clinical staff.
- Make appointments for patients in accordance with practice protocols
- Ensure that messages and requests for visits are recorded and that the appropriate doctor or team members receive them in accordance with Practice protocol.
- Ensure that any tasks requested by the clinical team are carried out including informing patients of their results and arranging appointments.
- Liaise with hospital and community staff
IT SKILLS
Computer
- Daily monitoring and processing of all emails received in to the main surgery nhs.net email account
- Ensure all Tasks and Notifications received via S1 are appropriately completed
- Ensure that emails on NHS.net are regularly read and processed as required
PERSONAL RESPONSIBILIITES
Personal/Professional development:
Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
Taking responsibility for own development, learning, and performance and demonstrating skills and activities to others.
Other Tasks
Attend regular Team Meetings and Staff meetings as required
- Ensure building security have thorough knowledge of doors/windows/alarm.
- Ensure that all mandatory training is completed on time and kept up to date
- Any other tasks or duties allocated by Team Leads, GPs or Practice Manager
*NOTES
This is not intended to be an exhaustive list of responsibilities, and it is expected that you will participate in a wide range of activities as and when required by the Practice Manager & Partners.