Job summary
As Community Health and Wellbeing Worker you will be on the
frontline working with households on the Doddington and Rollo estates. This
role aims to improve the health and wellbeing of the communities they serve.
You will play an important role in promoting health and healthy lifestyles, prevention and early detection, and supporting residents engagement in their health through a range of activities including monthly door knocks, regular outreach events, building a community network brief intervention with residents, community education, signposting and referring on to third sector and professional services, informal counselling, and advocacy.
The family health model which this role implements needs to
be flexible and dynamic so the work also represents an opportunity to continue
to shape an emerging role in our healthcare system.
Main duties of the job
The main duties include carrying out monthly
household visits (or more frequent if required) within a
specific area of the Estate to assess the health and wellbeing needs of
everyone within a household, adopting a proactive and holistic approach when
supporting the local community. The main tasks are:
- Relationship
Building and Health Promotion
- Health
Literacy
- Day to Day
Administration
- Community Engagement And Co-Production
About us
This role will be working with Battersea Fields Practice, which is one of 5 practices in Battersea
Primary Care Network. Battersea Primary Care Network is located in a compact area of North Battersea and also comprises of Bridge
Lane Group Practice, Lavender Hill Group Practice, Queenstown Road Medical Practice and Battersea Rise Group Practice. The Primary Care Network has a combined patient population of approximately 54,000. We enjoy excellent collaborative
working relationships.
Job description
Job responsibilities
The role comprises of the following duties:
Relationship
Building and Health Promotion
- Build
relationships with assigned households to understand their needs and context;
- Offer
health coaching and motivational approaches including problem solving and goal
setting;
- Deliver
personalised health promotion and support healthy choices and education, such
as breastfeeding and immunisations whilst providing health literacy support;
- Provide
support and signposting with lifestyle advice such as smoking cessation,
alcohol consumption, healthy diet and physical exercise;
- To
support households to understand the health and social care system.
Health
Literacy
- To support
those eligible for childhood immunisations and adult health and cancer
screening appointments and encourage uptake;
- To
support residents with chronic disease by enabling necessary monitoring and
medication compliance;
- To
encourage early identification of signs and symptoms of chronic illness and
share the information as provided by practices;
- To
identify household determinants of ill health and health seeking behaviour;
- To
signpost and refer people to services across the health and care system and
other existing community services.
Day to Day
Administration
- Keep
digital records that reflect household and community need and progress via
secure tablet;
- To
comply with data protection and confidentiality;
- To maintain
skills in using technology and primary care software;
- Present
your work and findings to the local GP and multidisciplinary team;
- Attend
weekly supervisor meetings with clinician in GP surgery and regular meetings
with the project team.
Community Engagement/Co-Production
- Engage
with the community to ensure health services are satisfactory and appropriate
in their design and delivery;
- Facilitate
networks within communities to build community capacity;
- Managing
conflict;
- Advocate
needs as outlined by the community;
- Identify
local community assets and promote a community-based prevention agenda;
- Together
with the project team, engage with South West London NHS and public health
teams around ongoing evaluation of this new model and in sharing community need;
- To participate
in supervision and debriefing.
Additional
requirements in keeping with provided mandatory training
- Professionalism: The post holder must provide high quality
interactions irrespective of race, gender and ethnicity of the community
member, whilst honouring the values of choice, inclusion, advocacy, and ethical
practice;
- Equality,
Diversity and Inclusivity requirements;
- Confidentiality:
The post holder must maintain confidentiality, security and integrity of information
relating to people while on duty;
- Data
protection: The post holder must be aware of their obligations in respect of
the Data Protection Act 2018;
- Safety:
The post holder must be aware of their role in safeguarding and promoting the
welfare of children and adults. They must also be aware of the councils and
General Practice lone working policies.
Job description
Job responsibilities
The role comprises of the following duties:
Relationship
Building and Health Promotion
- Build
relationships with assigned households to understand their needs and context;
- Offer
health coaching and motivational approaches including problem solving and goal
setting;
- Deliver
personalised health promotion and support healthy choices and education, such
as breastfeeding and immunisations whilst providing health literacy support;
- Provide
support and signposting with lifestyle advice such as smoking cessation,
alcohol consumption, healthy diet and physical exercise;
- To
support households to understand the health and social care system.
Health
Literacy
- To support
those eligible for childhood immunisations and adult health and cancer
screening appointments and encourage uptake;
- To
support residents with chronic disease by enabling necessary monitoring and
medication compliance;
- To
encourage early identification of signs and symptoms of chronic illness and
share the information as provided by practices;
- To
identify household determinants of ill health and health seeking behaviour;
- To
signpost and refer people to services across the health and care system and
other existing community services.
Day to Day
Administration
- Keep
digital records that reflect household and community need and progress via
secure tablet;
- To
comply with data protection and confidentiality;
- To maintain
skills in using technology and primary care software;
- Present
your work and findings to the local GP and multidisciplinary team;
- Attend
weekly supervisor meetings with clinician in GP surgery and regular meetings
with the project team.
Community Engagement/Co-Production
- Engage
with the community to ensure health services are satisfactory and appropriate
in their design and delivery;
- Facilitate
networks within communities to build community capacity;
- Managing
conflict;
- Advocate
needs as outlined by the community;
- Identify
local community assets and promote a community-based prevention agenda;
- Together
with the project team, engage with South West London NHS and public health
teams around ongoing evaluation of this new model and in sharing community need;
- To participate
in supervision and debriefing.
Additional
requirements in keeping with provided mandatory training
- Professionalism: The post holder must provide high quality
interactions irrespective of race, gender and ethnicity of the community
member, whilst honouring the values of choice, inclusion, advocacy, and ethical
practice;
- Equality,
Diversity and Inclusivity requirements;
- Confidentiality:
The post holder must maintain confidentiality, security and integrity of information
relating to people while on duty;
- Data
protection: The post holder must be aware of their obligations in respect of
the Data Protection Act 2018;
- Safety:
The post holder must be aware of their role in safeguarding and promoting the
welfare of children and adults. They must also be aware of the councils and
General Practice lone working policies.
Person Specification
Experience
Essential
- Knowledge of local community agencies, services and resources;
- Experience of volunteering in the local community;
- Knowledge of local community demographics and culture;
- Strong interpersonal and communication, listening and observational skills;
- Good problem-solving with creative thinking;
- Able to produce reports and give presentations;
- Use of Microsoft office and email;
- Positivity and enthusiasm for improving the local community;
- Relationship building including starting, renewing and keeping community connections;
- The ability to work effectively with a wide range of teams in a diverse community;
- Commitment to promote social changes that support the health and well-being of the local community;
- The ability to complete data entry and documentation of visits;
- Strong time management skills.
Desirable
- Knowledge of basic health promotion and health improvement;
- Knowledge of health protection, the NHS and broader services;
- Knowledge of local languages.
Qualifications
Essential
- Competent level computer skills.
Desirable
- Experience of working in the community providing support to the public.
Person Specification
Experience
Essential
- Knowledge of local community agencies, services and resources;
- Experience of volunteering in the local community;
- Knowledge of local community demographics and culture;
- Strong interpersonal and communication, listening and observational skills;
- Good problem-solving with creative thinking;
- Able to produce reports and give presentations;
- Use of Microsoft office and email;
- Positivity and enthusiasm for improving the local community;
- Relationship building including starting, renewing and keeping community connections;
- The ability to work effectively with a wide range of teams in a diverse community;
- Commitment to promote social changes that support the health and well-being of the local community;
- The ability to complete data entry and documentation of visits;
- Strong time management skills.
Desirable
- Knowledge of basic health promotion and health improvement;
- Knowledge of health protection, the NHS and broader services;
- Knowledge of local languages.
Qualifications
Essential
- Competent level computer skills.
Desirable
- Experience of working in the community providing support to the public.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
