Beechwood Medical Practice

Care Co-ordinator Team Leader

The closing date is 21 January 2026

Job summary

Interviews will be held on Tuesday 3 February (morning). Applicants invited to interview are asked to ensure they are available on this date. Depending on the number of suitable candidates, alternative dates may not be possible.

Beechwood Medical Practice is looking for a confident, organised and motivated Care Co-Ordinator Lead to join our team in Fishponds Primary Care Centre. As the first point of contact for many of our patients, the reception team plays a vital role in the smooth running of the practice, and we are seeking a proactive leader who can support, guide and develop the team.

Main duties of the job

The Care Co-Ordinator Lead is responsible for the day-to-day supervision and management of all reception staff and associated functions; including repeat prescribing and the clinical system, ensuring all functions are carried out in accordance with agreed protocols, reporting to the Practice Manager as necessary.

About us

We encourage a culture of openness, learning and continuous improvement. All staff are supported through a comprehensive induction, ongoing training opportunities and regular supervision. We promote the values of Equality, Diversity & Inclusion, and maintain high standards of confidentiality, professionalism and patient safety in everything we do.

As part of our team, you will be joining a positive working environment where every role is valued and where staff work together to provide an excellent service for our patients. We are a close-knit team of over 40 staff, many of whom have been in post for several years, we are looking for someone to join us long term and be part of the wider leadership team.

Date posted

05 January 2026

Pay scheme

Other

Salary

Depending on experience -Dependant on experience

Contract

Permanent

Working pattern

Full-time

Reference number

A0365-25-0001

Job locations

Fishponds Primary Care Centre

Beechwood Road, Fishponds

Bristol

BS16 3TD

Job description

Job responsibilities

Job Title: Care Co-Ordinator Team Leader

Reporting to: Practice Manager/s

Primary Job Responsibilities:

- Prepare staff rota four weeks in advance. Ensuring adequate cover maintained at all times.

-Providing cover for holiday or unplanned leave within reception team.

- Ensure that daily essential tasks are completed by the team in a timely manner, Accurx messages, DNAs, Home visits, 111 reassignment.

- To organise and participate in appraisals for the reception team and in liaison with the admin team leader for staff who have dual roles.

- To lead the induction training programme for new staff. Training new members of the team yourself or delegating to others when this is not possible.

- Ensure the team have completed their statutory and mandatory training annually or when due.

- Deal with more complex enquiries from patients and deputise for Practice Manager as Practice Complaints Officer.

- A good example for individuals and teams is given by providing enthusiasm, confidence, loyalty, commitment and being a good role model.

- Provide a link between reception and management.

- Attend relevant team meetings and organise reception team meetings, producing an agenda and minutes in a timely manner.

- Acting as building fire marshal, ensuring evacuation lists and visitor logs are accurate and up to date.

- Contributes to the improvement of practice procedures, policies and service standards.

Confidentiality

You'll play an important role in maintaining patient trust by handling sensitive information with care and discretion. This role involves access to confidential patient, staff, and practice information, all of which must be treated as strictly private and shared only with authorised individuals in line with practice policies and data protection requirements.

Health, Safety & Security

You'll help create a safe and supportive working environment by following practice health and safety guidelines, using security systems appropriately, and working in a way that minimises risk. This includes keeping your skills up to date through training, maintaining clean and safe work areas, following infection control procedures, and reporting any potential hazards you notice.

Equality and Diversity

You'll help foster an inclusive and welcoming environment by respecting the rights, privacy, dignity and beliefs of everyone you work with. This role involves treating patients, carers and colleagues with fairness and compassion, following practice policies and current legislation, and always acting in a non-judgemental, respectful way.

Personal/Professional Development

You'll be encouraged to grow and develop in your role by taking part in practice training and an annual performance review. This includes keeping a record of your learning, taking ownership of your professional development, and sharing your skills and experience with colleagues when appropriate.

Quality & Teamwork

You'll help maintain high standards across the practice by taking responsibility for your work, raising any quality or risk concerns, and contributing ideas to improve how the team works. You'll manage your time and workload effectively and work closely with colleagues and external organisations to support patient care.

Communication

Clear, compassionate communication is key in this role. You'll communicate effectively with colleagues, patients and carers, adapting your approach to meet individual needs and using alternative communication methods where appropriate.

Service Development & Leadership

You'll support the delivery and improvement of practice services by following agreed policies, standards and guidelines, working with colleagues to understand how these apply in day-to-day work, and taking part in audits when needed. We're looking for someone with strong leadership skills who is open to new ideas, enjoys creative ways of working, and understands what helps teams work well together.

The Partners reserve the right to alter any part of this job description in line with changing practice policy or patterns or demands made by outside agencies, to assist the individual or the practice in the duties that they may be required to undertake.