Job summary
We have the opportunity for an administrator to join our friendly and
forward-thinking team. The part-time hours available are 22.5 hrs per week. 7.5 hour days.
The main responsibilities of the post-holder will be to provide
efficient, comprehensive and confidential administrative services to the
practice. The exact role will depend on
the successful candidates availability and experience. Senior roles are available and the roles
available would suit candidates with previous administration experience in a
healthcare setting.
Please note
that the below is an outline of the tasks, responsibilities, and outcomes the
roles will involve. The job holder will
carry our any other duties as may reasonably be required by their line manager.
Main duties of the job
Secretarial responsibilities
To provide
high quality secretarial support to the GPs and health professionals. This includes the typing of letters, reports,
patient referrals, minutes, and memorandums in an accurate manner.
Monitor
email inboxes regularly and ensure that emails are responded to in a timely
manner
To liaise
and arrange meetings as required and to attend meetings and take minutes.
To assist
in the completion of medical/insurance records and private fee letters.
Non-NHS/Private
Fees
Log any
incoming non-NHS work
Raise
invoices for any non-NHS work that incurs a fee, check payments and process
accordingly.
Liaise with
clinicians, patients and colleagues throughout the completion of any non-NHS
work.
Complete
subject access reports as requested
Ensure the
non-NHS work is completed within specified time frames and report to management
if there are any reasons why it cannot be completed.
General
Administrative duties
Communicate
with other health care professional to ensure seamless patient care
Engage with
patients in a friendly and professional manner while actively listening to
their requests
To provide
additional cover for members of the administration team during periods of
sickness and annual leave wherever possible
Support the
practice with patient recalls
Flexibility to complete ad-hoc duties as and when required across all services.
About us
We are a friendly teaching practice
providing primary care services in Bristol. We strive to provide an
excellentclinical and administrative service to our patients with
ourhardworking team. We are a
practice in the centre of Westbury on Trym in a new purpose-built building
serving our community. Currently we have in the region of 12,000 patients
registered.
Westbury On Trym is situated in the
heart of Northwest Bristol. This is a beautiful area of the city for families
and professionals and there is an above-average elderly population. This gives the practice an interesting mix.
It is a lovely place to live and work if you are considering moving to the
area.
The premises are owned by the partnership
and are modern, purpose-built and inviting to staff and patients alike. You
will be supported by our excellent reception manager and the whole practice
team is here to help.
There is a strong team ethos within the practice and it is
very important to the partners that this is maintained and developed.
Continuous training and development are important and encouraged.
We
are committed to a patient-centred methodology and have an open and friendly
approach. We work well as a team and offer a full range of primary care
services to patients.
Job description
Job responsibilities
Secretarial responsibilities
To provide
high quality secretarial support to the GPs and health professionals. This includes the typing of letters, reports,
patient referrals, minutes, and memorandums in an accurate manner.
Monitor
email inboxes regularly and ensure that emails are responded to in a timely
manner
To liaise
and arrange meetings as required and to attend meetings and take minutes.
To assist
in the completion of medical/insurance records and private fee letters.
Non-NHS/Private
Fees
Log any
incoming non-NHS work
Raise
invoices for any non-NHS work that incurs a fee, check payments and process
accordingly.
Liaise with
clinicians, patients and colleagues throughout the completion of any non-NHS
work.
Complete
subject access reports as requested
Ensure the
non-NHS work is completed within specified time frames and report to management
if there are any reasons why it cannot be completed.
General
Administrative duties
Communicate
with other health care professional to ensure seamless patient care
Engage with
patients in a friendly and professional manner while actively listening to
their requests
To provide
additional cover for members of the administration team during periods of
sickness and annual leave wherever possible
Support the
practice with patient recalls
Flexibility
to complete ad-hoc duties as and when required across all services.
To make and
receive internal and external telephone calls from staff, patients and external
agencies. To ensure that messages received are appropriately signposted and
actioned.
To be
flexible in the role to work/cover other roles to support the demand of the
services.
To be fully
conversant with all local policies and procedures and to adhere to them.
Ability to
produce clinical letter and undertake audits as directed by the management team
In
addition to the above the post holder will be required from time to time to
work additional hours as the business requires, this includes urgent reception
cover and vaccination clinic cover, for example, during the flu season.
Job description
Job responsibilities
Secretarial responsibilities
To provide
high quality secretarial support to the GPs and health professionals. This includes the typing of letters, reports,
patient referrals, minutes, and memorandums in an accurate manner.
Monitor
email inboxes regularly and ensure that emails are responded to in a timely
manner
To liaise
and arrange meetings as required and to attend meetings and take minutes.
To assist
in the completion of medical/insurance records and private fee letters.
Non-NHS/Private
Fees
Log any
incoming non-NHS work
Raise
invoices for any non-NHS work that incurs a fee, check payments and process
accordingly.
Liaise with
clinicians, patients and colleagues throughout the completion of any non-NHS
work.
Complete
subject access reports as requested
Ensure the
non-NHS work is completed within specified time frames and report to management
if there are any reasons why it cannot be completed.
General
Administrative duties
Communicate
with other health care professional to ensure seamless patient care
Engage with
patients in a friendly and professional manner while actively listening to
their requests
To provide
additional cover for members of the administration team during periods of
sickness and annual leave wherever possible
Support the
practice with patient recalls
Flexibility
to complete ad-hoc duties as and when required across all services.
To make and
receive internal and external telephone calls from staff, patients and external
agencies. To ensure that messages received are appropriately signposted and
actioned.
To be
flexible in the role to work/cover other roles to support the demand of the
services.
To be fully
conversant with all local policies and procedures and to adhere to them.
Ability to
produce clinical letter and undertake audits as directed by the management team
In
addition to the above the post holder will be required from time to time to
work additional hours as the business requires, this includes urgent reception
cover and vaccination clinic cover, for example, during the flu season.
Person Specification
Qualifications
Essential
- Excellent MS Office skills (Excel & Word) and confident in the use of IT
- Ability to communicate effectively and professionally both in writing & verbally together with an excellent telephone manner
- Ability to prioritise competing demands with excellent organisation skills.
- Attention to detail and problem-solving skills
- Ability to work in a small team and be a team player
- Confident, positive outlook with a can-do attitude
- Strong record keeping skills
- Ability to multitask
- Experience of dealing with people, to maintain a high level of care
- Self-motivated and conscientious
- Ability to work in a busy office
- Previous administration experience
Desirable
- Emis & Docman experience desirable but not essential
Person Specification
Qualifications
Essential
- Excellent MS Office skills (Excel & Word) and confident in the use of IT
- Ability to communicate effectively and professionally both in writing & verbally together with an excellent telephone manner
- Ability to prioritise competing demands with excellent organisation skills.
- Attention to detail and problem-solving skills
- Ability to work in a small team and be a team player
- Confident, positive outlook with a can-do attitude
- Strong record keeping skills
- Ability to multitask
- Experience of dealing with people, to maintain a high level of care
- Self-motivated and conscientious
- Ability to work in a busy office
- Previous administration experience
Desirable
- Emis & Docman experience desirable but not essential
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
