Job summary
This
post provides an opportunity for a suitably qualified candidate with the right
skills and mindset to join our friendly and dedicated Support team as our IT
and Digital Transformations Lead.
The
suitable candidate will work flexibly within the role and adapt to the Practice
needs. The individual will work on a range of projects the PCN is involved in,
this includes improving telephony, digital triage, online signposting, digital
wayfinding, promotion of the NHS App and optimising the use of clinical
systems.
The
individual will be on hand to support individuals day-to-day use of IT and will
join the workflow team to code incoming letters in addition to their IT and
Digital Transformation responsibilities.
The
ideal candidate will be confident in their use of IT and ideally have
experience working with Emis Web and Docman.
They must be forward thinking and proactively explore IT solutions as
they arise.
Please note the hours for this role is 26 Hours per week.
Main duties of the job
The individual will work on a range of projects the PCN is
involved in, this includes improving telephony, digital triage, online
signposting, digital wayfinding, promotion of the NHS App and optimising the
use of clinical systems.
The individual will be on hand to support individuals
day-to-day use of IT and will join the workflow team to code incoming letters
in addition to their IT and Digital Transformation responsibilities.
With regards to the core responsibilities of this
role, there may be, on occasion, a
requirement to carry out other tasks.
This will be dependent upon factors such as workload and staffing
levels.
About us
We are a friendly teaching practice
providing primary care services in Bristol. We strive to provide an
excellentclinical and administrative service to our patients with
ourhardworking team. We are a
practice in the centre of Westbury on Trym in a new purpose-built building
serving our community. Currently we have in the region of 12,000 patients
registered.
Westbury On Trym is situated in the
heart of Northwest Bristol. This is a beautiful area of the city for families
and professionals and there is an above-average elderly population. This gives the practice an interesting mix.
It is a lovely place to live and work if you are considering moving to the
area.
The premises are owned by the partnership
and are modern, purpose-built and inviting to staff and patients alike. You
will be supported by our excellent reception manager and the whole practice
team is here to help.
There is a strong team ethos within the practice and it is
very important to the partners that this is maintained and developed.
Continuous training and development are important and encouraged.
We
are committed to a patient-centred methodology and have an open and friendly
approach. We work well as a team and offer a full range of primary care
services to patients. This is reflected in
our vision and values:
Working together
Open and honest
Targeting
sustainability
Patient-centred
Community focused
Compassionate
Vision: Excellent Healthcare
Delivered with Compassion
Job description
Job responsibilities
IT
responsibilities
Running patient searches and requested
reporting data
Administration of IT databases, user
accounts, housekeeping
To act as the IT point of contact when
colleagues need support. For example, software, smartcard ad printer issues
Involvement in IT upgrades as required
Monitor the Surgerys Jayex display and
call screens
Ensure all IT issues are resolved and
escalated in a timely manner and provide local training as necessary.
Communication
Produce regular updates for patients
Produce regular updates for staff including the weekly Newsletter
Link with Patient Board and help operationalise any patient-initiated
plans as assigned by the Practice Manager
Ensure the surgery website is updated regularly and is fully compliant.
Monitor and update all social media platforms.
Digital Transformations
Support the Surgery in the adoption of new technology to enhance
patient access and experience. This includes
engaging in the exploration of Artificial Intelligence.
Ensure the digital and operational transformation is embedded an
aligned with system and national strategies, working closely with the ICB
Digital Team and Practice Manager
Build relationships and facilities collaboration between practice
within the PCN to support the delivery to patients
Support the effective adoption of national and local initiatives,
including integrated working at neighbourhood and place level to improve access
to patient services
Use data to understand demand, capacity, and activity helping to
drive improvement in patient experience of access.
Support population health management
Workflow
Optimisation
Code
all incoming letters
Direct
incoming letters as appropriately
Request
tests
Code
and manage discharge summaries
Correctly
scan and file incoming documents and establish and maintain filing and
administrative systems.
Other Responsibilities
General administration tasks
Cover Reception in urgent situations
Support the Surgery in its review of Policies and Procedures as
required
Assigned recall work
Personal / professional development:
Participation in an annual individual
performance review, including taking responsibility for maintaining a record of
own personal and/or professional development.
Taking responsibility for own
development, learning and performance and demonstrating skills and activities
to others who are undertaking similar work
Effectively manage own time, workload
and resources
Job description
Job responsibilities
IT
responsibilities
Running patient searches and requested
reporting data
Administration of IT databases, user
accounts, housekeeping
To act as the IT point of contact when
colleagues need support. For example, software, smartcard ad printer issues
Involvement in IT upgrades as required
Monitor the Surgerys Jayex display and
call screens
Ensure all IT issues are resolved and
escalated in a timely manner and provide local training as necessary.
Communication
Produce regular updates for patients
Produce regular updates for staff including the weekly Newsletter
Link with Patient Board and help operationalise any patient-initiated
plans as assigned by the Practice Manager
Ensure the surgery website is updated regularly and is fully compliant.
Monitor and update all social media platforms.
Digital Transformations
Support the Surgery in the adoption of new technology to enhance
patient access and experience. This includes
engaging in the exploration of Artificial Intelligence.
Ensure the digital and operational transformation is embedded an
aligned with system and national strategies, working closely with the ICB
Digital Team and Practice Manager
Build relationships and facilities collaboration between practice
within the PCN to support the delivery to patients
Support the effective adoption of national and local initiatives,
including integrated working at neighbourhood and place level to improve access
to patient services
Use data to understand demand, capacity, and activity helping to
drive improvement in patient experience of access.
Support population health management
Workflow
Optimisation
Code
all incoming letters
Direct
incoming letters as appropriately
Request
tests
Code
and manage discharge summaries
Correctly
scan and file incoming documents and establish and maintain filing and
administrative systems.
Other Responsibilities
General administration tasks
Cover Reception in urgent situations
Support the Surgery in its review of Policies and Procedures as
required
Assigned recall work
Personal / professional development:
Participation in an annual individual
performance review, including taking responsibility for maintaining a record of
own personal and/or professional development.
Taking responsibility for own
development, learning and performance and demonstrating skills and activities
to others who are undertaking similar work
Effectively manage own time, workload
and resources
Person Specification
Qualifications
Essential
- Evidence of a sound education to a minimum A level standard or equivalent
- Evidence of a commitment to continuing professional development
- Experience of being able to promote teamwork
- Personal circumstances that allow for flexibility outside normal working hours occasionally
- Experience of editing website(s)
- Experience of posting on social medica in a professional capacity
- A solution focused approach to problem solving
- Fast learning ability
- Excellent communication (oral and written) and interpersonal skills
- Approachable with the ability to listen and empathise
- Excellent IT skills
- Good time management
- Patient/Customer service experience
- Able to manage change and cope with pressure
- Adaptable and innovative
- Enthusiastic with energy and drive
- Confidential and conscientious
- Hard working, reliable and resourceful
Desirable
- Advanced qualifications relevant to this role
- Experience of working with regulatory bodies
- Project management skills
- Networking and facilitation
- The ability to travel to meetings
- Good sense of humour
- Experience of using EMIS Web
- Experience of using Docman
Person Specification
Qualifications
Essential
- Evidence of a sound education to a minimum A level standard or equivalent
- Evidence of a commitment to continuing professional development
- Experience of being able to promote teamwork
- Personal circumstances that allow for flexibility outside normal working hours occasionally
- Experience of editing website(s)
- Experience of posting on social medica in a professional capacity
- A solution focused approach to problem solving
- Fast learning ability
- Excellent communication (oral and written) and interpersonal skills
- Approachable with the ability to listen and empathise
- Excellent IT skills
- Good time management
- Patient/Customer service experience
- Able to manage change and cope with pressure
- Adaptable and innovative
- Enthusiastic with energy and drive
- Confidential and conscientious
- Hard working, reliable and resourceful
Desirable
- Advanced qualifications relevant to this role
- Experience of working with regulatory bodies
- Project management skills
- Networking and facilitation
- The ability to travel to meetings
- Good sense of humour
- Experience of using EMIS Web
- Experience of using Docman
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
