Administration Support

Westbury on Trym Primary Care Centre

This job is now closed

Job summary

We have the opportunity for someone to join our friendly and forward-thinking team.

The main responsibilities of the post-holder will be to provide efficient, comprehensive and confidential administrative services to the practice. The exact role will depend on the successful candidates availability and experience.

Main duties of the job

About us

We are a friendly teaching practice providing primary care services in Bristol. We strive to provide an excellentclinical and administrative service to our patients with ourhardworking team. We are a practice in the centre of Westbury on Trym in a new purpose-built building serving our community. Currently we have in the region of 12,000 patients registered.

Westbury On Trym is situated in the heart of Northwest Bristol. This is a beautiful area of the city for families and professionals and there is an above-average elderly population. This gives the practice an interesting mix. It is a lovely place to live and work if you are considering moving to the area.

The premises are owned by the partnership and are modern, purpose-built and inviting to staff and patients alike. You will be supported by our excellent reception manager and the whole practice team is here to help.

There is a strong team ethos within the practice and it is very important to the partners that this is maintained and developed. Continuous training and development are important and encouraged.

We are committed to a patient-centred methodology and have an open and friendly approach. We work well as a team and offer a full range of primary care services to patients. This is reflected in our vision and values:

Working together

Open and honest

Targeting sustainability

Patient-centred

Community focused

Compassionate

Vision: Excellent Healthcare Delivered with Compassion

Date posted

23 January 2025

Pay scheme

Other

Salary

£12 an hour Hourly rate will increase in April 25

Contract

Permanent

Working pattern

Part-time

Reference number

A0363-25-0000

Job locations

Westbury Hill

Bristol

BS9 3AA

Job description

Job responsibilities

Patient Recall responsibilities

Use the practice recalls software to produce a list of patients who are due a chronic disease review in their Birthday month.

Support the lead in the training of and sending of the required number of recall invitations to patients. This may be via, phone call, text, letter or e-mail.

Ensure invites are coded correctly on medical records

Ensure time sensitive recalls are carried out efficiently

Support clinical enquiries and team members with queries

Vaccination recalls as required

Workflow Optimisation

Code all incoming letters

Direct incoming letters as appropriately

Request tests

Code and manage discharge summaries

Correctly scan and file incoming documents and establish and maintain filing and administrative systems.

General Administrative duties

Communicate with other health care professional to ensure seamless patient care

Engage with patients in a friendly and professional manner while actively listening to their requests

To provide additional cover for members of the administration team during periods of sickness and annual leave wherever possible

Flexibility to complete ad-hoc duties as and when required across all services.

To make and receive internal and external telephone calls from staff, patients and external agencies. To ensure that messages received are appropriately signposted and actioned.

To be flexible in the role to work/cover other roles to support the demand of the services.

To be fully conversant with all local policies and procedures and to adhere to them.

Ability to produce clinical letter and undertake audits as directed by the management team

Support team members with day-to-day IT troubleshooting.

In addition to the above the post holder will be required from time to time to work additional hours as the business requires, this includes urgent reception cover and vaccination clinic cover, for example, during the flu season.