Job summary
Harbourside Family
Practice is a large well established 10,000 patient practice in
Portishead.
We are looking for
an enthusiastic, flexible and reliable receptionist to join our current
reception team on a part time basis for 16 hours a week. We are open between the
hours of 7:45am and 6:30pm. There will be 2 morning shifts and 2 afternoon shifts. The post-holder will need to work a Friday afternoon shift every other Friday until 6:30pm.
This is a varied
and interesting role and you'll be joining a friendly, supportive and hardworking
team who prides themselves on providing an excellent customer service to our patients.
We would love to
find someone who is great with people, has excellent communication skills, a
cheerful disposition, and a friendly, caring personality.
Previous GP
Receptionist experience would be an advantage, though not essential as full
training will be provided.
For more details contact Louise Murphy,
Reception Manager at louise.murphy4@nhs.net. Closing date for completed applications: Monday 5th December.
Main duties of the job
Provide a first point of contact for patients and act as a key focal
point of communication between patients, doctors, nurses, and other staff.
Liaise with multidisciplinary team members and external agencies such as
secondary care and community service providers.
Deal with all general queries, explain procedures and book appointments,
face to face and over the telephone.
Distribute information, messages and enquires to rest of the
multidisciplinary team.
Process all administrative tasks to the highest quality standards.
Receive and make telephone calls as required in a timely and courteous
manner.
Enter requests for home visits ensuring careful recording of all the
details.
Prepare the reception area in the morning or evening and keep the
reception area tidy.
Open the surgery or close the surgery.
Enter patient information and book appointments on to the computer system.
Log scripts that are signed and to be distributed to Pharmacies.
Frank the mail.
Complete patient tasks.
About us
Our practice is situated in Portishead, a beautiful coastal town in North Somerset
overlooking the Severn Estuary, just five miles from the city of
Bristol.
We are a forward thinking practice with
a strong emphasis on teamwork and patient centred care. We work from a new
purpose-built health centre with bright, modern facilities that enable us to
offer high quality clinical services to our local population of 10,000
patients.
Job description
Job responsibilities
Job Purpose:
To welcome patients into the practice, assist and direct them to the
most appropriate service or healthcare professional in a courteous, friendly
and timely manner. To fulfil a variety of administrative tasks such as
scanning/registrations and to maintain strict confidentiality.
Provide general assistance to the Practice team and project a positive
and friendly image to patients and visitors.
Duties and
Responsibilities:
Day to Day
tasks:
Provide a first point of contact for patients and act as a key focal
point of communication between patients, doctors, nurses, and other staff.
Liaise with multidisciplinary team members and external agencies such as
secondary care and community service providers.
Deal with all general queries, explain procedures and book appointments,
face to face and over the telephone.
Distribute information, messages and enquires to rest of the
multidisciplinary team.
Process all administrative tasks to the highest quality standards.
Receive and make telephone calls as required in a timely and courteous
manner.
Enter requests for home visits ensuring careful recording of all the
details.
Prepare the reception area in the morning or evening and keep the
reception area tidy.
Open the surgery or close the surgery.
Enter patient information and book appointments on to the computer system.
Log scripts that are signed and to be distributed to Pharmacies.
Frank the mail.
Complete patient tasks.
Occasional tasks:
Prepare clinical rooms and keep them stocked.
Print prescriptions when the Prescription Clerk is on leave.
Explain the practice arrangements and requirements for new patients to register
with the practice.
Keep reception notice boards up to date.
Reception Filing.
Deductions and Acceptances.
Ensure stocks of reception documentation for patients are kept well
stocked.
Administration for Baby Immunisation Clinics/Coil clinics/Minor ops
clinics/Open Exeter.
Job description
Job responsibilities
Job Purpose:
To welcome patients into the practice, assist and direct them to the
most appropriate service or healthcare professional in a courteous, friendly
and timely manner. To fulfil a variety of administrative tasks such as
scanning/registrations and to maintain strict confidentiality.
Provide general assistance to the Practice team and project a positive
and friendly image to patients and visitors.
Duties and
Responsibilities:
Day to Day
tasks:
Provide a first point of contact for patients and act as a key focal
point of communication between patients, doctors, nurses, and other staff.
Liaise with multidisciplinary team members and external agencies such as
secondary care and community service providers.
Deal with all general queries, explain procedures and book appointments,
face to face and over the telephone.
Distribute information, messages and enquires to rest of the
multidisciplinary team.
Process all administrative tasks to the highest quality standards.
Receive and make telephone calls as required in a timely and courteous
manner.
Enter requests for home visits ensuring careful recording of all the
details.
Prepare the reception area in the morning or evening and keep the
reception area tidy.
Open the surgery or close the surgery.
Enter patient information and book appointments on to the computer system.
Log scripts that are signed and to be distributed to Pharmacies.
Frank the mail.
Complete patient tasks.
Occasional tasks:
Prepare clinical rooms and keep them stocked.
Print prescriptions when the Prescription Clerk is on leave.
Explain the practice arrangements and requirements for new patients to register
with the practice.
Keep reception notice boards up to date.
Reception Filing.
Deductions and Acceptances.
Ensure stocks of reception documentation for patients are kept well
stocked.
Administration for Baby Immunisation Clinics/Coil clinics/Minor ops
clinics/Open Exeter.
Person Specification
Personal Qualities and Attributes
Essential
- To maintain strict confidentiality.
- Able to work without direct supervision and determine own workload priorities and those of others in the team.
- Ability to use own judgement, resourcefulness and common sense.
- Pleasant and articulate.
- Trustworthy, reliable and approachable.
- Able to multi-task, especially under pressure.
- Able to stay calm under all circumstances.
- Able to work in a changing environment.
- Confident in dealing with conflict and sensitive situations.
Experience
Essential
- Experience of working in a public reception environment/front line customer service environment.
- Experience of working as part of a team.
- Experience of communicating with customers/patients via telephone and handling a high volume of telephone calls.
- Experience of dealing directly with members of the public, including managing complaints, difficult customers/patients and gaining successful outcomes for all parties.
Desirable
- Experience of working in a GP surgery or in healthcare.
Qualifications
Essential
- Educated to GCSE level or equivalent
Desirable
- GCSE English and Math's C or above.
Skills and Abilities
Essential
- Excellent communication skills.
- Excellent interpersonal skills.
- Good planning and personal organisation.
- Good IT skills and computer skills.
- Ability to use MS Word and Excel.
- Able to build rapport with customers/patients.
- Thoroughness and accuracy.
- Ability to support members of the reception team when required.
- Adaptable and flexible.
- Able to work as part of a team.
- Ability to prioritise competing demands.
Desirable
- Understanding of medical terminology.
Person Specification
Personal Qualities and Attributes
Essential
- To maintain strict confidentiality.
- Able to work without direct supervision and determine own workload priorities and those of others in the team.
- Ability to use own judgement, resourcefulness and common sense.
- Pleasant and articulate.
- Trustworthy, reliable and approachable.
- Able to multi-task, especially under pressure.
- Able to stay calm under all circumstances.
- Able to work in a changing environment.
- Confident in dealing with conflict and sensitive situations.
Experience
Essential
- Experience of working in a public reception environment/front line customer service environment.
- Experience of working as part of a team.
- Experience of communicating with customers/patients via telephone and handling a high volume of telephone calls.
- Experience of dealing directly with members of the public, including managing complaints, difficult customers/patients and gaining successful outcomes for all parties.
Desirable
- Experience of working in a GP surgery or in healthcare.
Qualifications
Essential
- Educated to GCSE level or equivalent
Desirable
- GCSE English and Math's C or above.
Skills and Abilities
Essential
- Excellent communication skills.
- Excellent interpersonal skills.
- Good planning and personal organisation.
- Good IT skills and computer skills.
- Ability to use MS Word and Excel.
- Able to build rapport with customers/patients.
- Thoroughness and accuracy.
- Ability to support members of the reception team when required.
- Adaptable and flexible.
- Able to work as part of a team.
- Ability to prioritise competing demands.
Desirable
- Understanding of medical terminology.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
