Job summary
Job summary
Cheviot Road & Shirley Avenue Surgery is a GP training
practice seeking an experienced and motivated Practice Manager to provide
strong operational and business leadership and to ensure the smooth, efficient
running of the practice.
We are a well-established, two-site GP practice in
Southampton with a registered population of approximately 16,000 patients. The
postholder will play a key role in maintaining a safe, responsive and trusted
clinical service for patients, while ensuring the practice remains financially
sustainable and a rewarding place to work for our staff team.
The Practice Manager reports directly to the GP Partners and
is responsible for delivery against key performance indicators including QOF
(where the practice is consistently high achieving), contractual and regulatory
compliance including with the CQC and our Commissioning Board (HIOWICB). The
role involves supporting and managing a busy multidisciplinary team across two
sites.
This is a full-time role, preferably 40 hours
per week worked Monday to Friday.
Main duties of the job
Main duties
The Practice Manager is responsible for the overall
day-to-day management of the practice across both sites. This includes
providing leadership and line management to the non-clinical team, overseeing
HR functions such as recruitment, appraisals, performance management and staff
wellbeing, and ensuring robust financial management through budgeting and
monitoring income and expenditure.
The role includes responsibility for contract management
across our GMS contract, enhanced services and PCN-related activity, ensuring
compliance with CQC standards, NHS contractual requirements and governance
obligations. You will have oversight of premises, health and safety, and
information governance, and will lead on service improvement, digital
transformation and efficiency initiatives.
The postholder will support and maintain high Quality
Outcomes Framework achievement, act as a key point of contact for external
stakeholders including the PCN and ICB, represent the practice at PCN board
level.
The successful post holder will oversee access models,
appointment utilisation and lead on complaints management and patient
engagement.
About us
About us
Cheviot Road & Shirley Avenue Surgery operates across
two sites and is committed to delivering patient-centred, accessible care. We
hold an overall Good rating with the CQC and consistently achieve high
QOF performance. We have a supportive clinical and administrative team and are
actively engaged in service improvement and modernisation to meet the evolving
needs of our population. We benefit from a well organised PCN team including
Mental Health Nurses, Clinical Pharmacist, First Contact Physiotherapists and
an acute home visiting service.
Job description
Job responsibilities
Main duties
The Practice Manager is responsible for the overall
day-to-day management of the practice across both sites. This includes
providing leadership and line management to the non-clinical team, overseeing
HR functions such as recruitment, appraisals, performance management and staff
wellbeing, and ensuring robust financial management through budgeting and
monitoring income and expenditure.
The role includes responsibility for contract management
across our GMS contract, enhanced services and PCN-related activity, ensuring
compliance with CQC standards, NHS contractual requirements and governance
obligations. You will have oversight of premises, health and safety, and
information governance, and will lead on service improvement, digital
transformation and efficiency initiatives.
The postholder will support and maintain high Quality
Outcomes Framework achievement, act as a key point of contact for external
stakeholders including the PCN and ICB, represent the practice at PCN board
level.
The successful post holder will oversee access models,
appointment utilisation and lead on complaints management and patient
engagement.
Job description
Job responsibilities
Main duties
The Practice Manager is responsible for the overall
day-to-day management of the practice across both sites. This includes
providing leadership and line management to the non-clinical team, overseeing
HR functions such as recruitment, appraisals, performance management and staff
wellbeing, and ensuring robust financial management through budgeting and
monitoring income and expenditure.
The role includes responsibility for contract management
across our GMS contract, enhanced services and PCN-related activity, ensuring
compliance with CQC standards, NHS contractual requirements and governance
obligations. You will have oversight of premises, health and safety, and
information governance, and will lead on service improvement, digital
transformation and efficiency initiatives.
The postholder will support and maintain high Quality
Outcomes Framework achievement, act as a key point of contact for external
stakeholders including the PCN and ICB, represent the practice at PCN board
level.
The successful post holder will oversee access models,
appointment utilisation and lead on complaints management and patient
engagement.
Person Specification
Experience
Essential
- Significant management experience within a GP practice, primary care, or NHS healthcare setting.
- Experience of financial management, including budgeting, forecasting and financial reporting.
- Experience of HR management, including recruitment, performance management, disciplinary processes and absence management.
- Experience of managing and leading multidisciplinary teams.
- Experience of CQC compliance and regulatory requirements.
- Experience of delivering and monitoring contractual requirements (e.g. GMS/PMS contracts, QOF, Enhanced Services).
- Experience of implementing change and service improvement initiatives.
- Strong leadership and team development skills.
- Excellent organisational and time management skills.
- Ability to analyse financial and performance data.
- Strong communication and negotiation skills.
- Ability to work autonomously and make sound decisions under pressure.
- High level of IT proficiency (clinical systems, Microsoft Office, reporting tools).
- Ability to manage competing priorities in a fast-paced environment.
Desirable
- Experience working within multi-site primary care services would be desirable.
- Formal management qualification (e.g. ILM Level 5/7, Diploma in Primary Care Management, MBA or equivalent).
- HR qualification (e.g. CIPD) or evidence of advanced HR training.
- Finance qualification or relevant financial management training.
- Strategic planning capability.
- Ability to influence and negotiate at senior level.
- Experience presenting performance data to partners or boards.
- Demonstrable resilience and ability to manage organisational change.
- Coaching and mentoring skills.
Qualifications
Essential
- You will have proven experience in GP practice management or a senior healthcare management role, with a sound understanding of primary care operations, contracts and regulatory requirements. You will be an effective leader with strong organisational and communication skills, experienced in HR management, finance and workforce planning, and confident managing public-facing services and line-managing teams.
- Experience using EMIS or other primary care clinical systems is required, along with the ability to work autonomously, manage competing priorities and support teams across a busy environment.
- You will be calm, professional and be and be able to navigate competing priorities in a fast-paced environment.
Desirable
- A relevant management qualification such as ILM Level 5 or a Level 5 Diploma in Health and Social Care Management would be advantageous, as would experience of working across multiple sites with large teams and an understanding of PCN structures and collaborative working.
Person Specification
Experience
Essential
- Significant management experience within a GP practice, primary care, or NHS healthcare setting.
- Experience of financial management, including budgeting, forecasting and financial reporting.
- Experience of HR management, including recruitment, performance management, disciplinary processes and absence management.
- Experience of managing and leading multidisciplinary teams.
- Experience of CQC compliance and regulatory requirements.
- Experience of delivering and monitoring contractual requirements (e.g. GMS/PMS contracts, QOF, Enhanced Services).
- Experience of implementing change and service improvement initiatives.
- Strong leadership and team development skills.
- Excellent organisational and time management skills.
- Ability to analyse financial and performance data.
- Strong communication and negotiation skills.
- Ability to work autonomously and make sound decisions under pressure.
- High level of IT proficiency (clinical systems, Microsoft Office, reporting tools).
- Ability to manage competing priorities in a fast-paced environment.
Desirable
- Experience working within multi-site primary care services would be desirable.
- Formal management qualification (e.g. ILM Level 5/7, Diploma in Primary Care Management, MBA or equivalent).
- HR qualification (e.g. CIPD) or evidence of advanced HR training.
- Finance qualification or relevant financial management training.
- Strategic planning capability.
- Ability to influence and negotiate at senior level.
- Experience presenting performance data to partners or boards.
- Demonstrable resilience and ability to manage organisational change.
- Coaching and mentoring skills.
Qualifications
Essential
- You will have proven experience in GP practice management or a senior healthcare management role, with a sound understanding of primary care operations, contracts and regulatory requirements. You will be an effective leader with strong organisational and communication skills, experienced in HR management, finance and workforce planning, and confident managing public-facing services and line-managing teams.
- Experience using EMIS or other primary care clinical systems is required, along with the ability to work autonomously, manage competing priorities and support teams across a busy environment.
- You will be calm, professional and be and be able to navigate competing priorities in a fast-paced environment.
Desirable
- A relevant management qualification such as ILM Level 5 or a Level 5 Diploma in Health and Social Care Management would be advantageous, as would experience of working across multiple sites with large teams and an understanding of PCN structures and collaborative working.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
