Job summary
Sixways Clinic has an exciting opportunity to join our team as a Medical Secretary/Administrator.
Are you passionate about providing an excellent service for NHS Patients and have the Medical Secretarial skills we need?
Then we would love you to apply to join our team.
Main duties of the job
An integral part of the team, the successful
candidate will provide medical secretarial and administrative services to the
clinical team by:
1. Facilitate effective
communication between patients, members of the the Practice Team,
secondary care and other associated healthcare agencies.
2. Provide general assistance to the Practice
Team and project a positive and friendly image to patients and visitors,
either in person or via the telephone.
3. By
its nature this is a varied role, whose priorities of the day can vary
tremendously. You should be enthusiastic, adaptable, and solutions-minded, with
a strong natural aptitude for technology and customer service.
4. Undertake a variety of administrative duties to assist in the
smooth running of the Practice including the provision of secretarial and
clerical support to clinical staff and other members of the Practice Team.
About us
Sixways Clinic is a friendly GP Practice in Cheltenham Spa. We serve just over 11,000 patients and aim to provide the highest level of care at all times. We have six GP Partners, two Salaried GPs, 2 ANPs, a strong Nursing Team, Admin Team and Care Navigation Team.
Our team is supportive and friendly, and we are looking for a hardworking Medical Secretary to join and support us in continuing our work provide healthcare to our local community.
Job description
Job responsibilities
Your responsibilities
Patient enquiries
- Deal with a wide range of patient enquiries by telephone, face-to-face, and online via our website, ensuring that patients are directed to the most appropriate healthcare professional in a timely manner.
- Build and maintain a solid grasp of the key pathways to care and the processes required to ensure patients get the care they need.
- Communicate proactively with colleagues across the practice to ensure that you and staff are aware of any protocol changes or patient updates, and that patients are always given the most up to date guidance and advice.
- Be familiar with the clinical rota on each day, including where clinicians are working, so that you can advise patients accordingly.
- Act as one of the first points of contact for the organisation, both internally and externally, and signpost effectively.
- Record patient communications accurately and succinctly on relevant patient systems, processing and recording information in accordance with practice procedures.
Administration
- Managing all referral to secondary care and private providers
- Worklist Management on Electronic Referral System
- Opening, sorting and distributing incoming post; franking outgoing post and taking to post office.
- Monitor and action individual/team tasks and emails, working collaboratively as a team to ensure tasks are dealt with in a timely manner.
- Dealing with insurance reports, medicals and payments for private medical work
- Management of requests for patient information ensuring compliance with GDPR.
Practice support
- Ensure the non-clinical workspace is kept tidy and organised.
- Provide general administrative support to Practice staff as requested.
You should have or be:
- Service-minded, driven to help others and make the patient experience as straightforward as possible.
- Confident talking to patients from diverse backgrounds with diverse needs, with demonstrable experience of guiding patients through challenging conversations to a successful conclusion.
- A diplomatic communicator and skilled listener, effective at representing the organisation professionally, and managing expectations of both colleagues and patients.
- Adaptable, responsive, and learning-minded in a fast-paced and rapidly changing environment.
- Organised and methodical in your approach to ensuring that tasks and processes are completed on time.
- Adept at managing complexity and uncertainty in real time with patients.
- Pro-active in spotting issues or gaps in information or process, and finding pragmatic solutions to problems.
- Competent in, and keen to learn, the use of technology and software, including online tools, to facilitate more collaborative, effective working and deliver better patient experience.
It would be an advantage if you also:
- Previous experience of working in Primary Care.
Job description
Job responsibilities
Your responsibilities
Patient enquiries
- Deal with a wide range of patient enquiries by telephone, face-to-face, and online via our website, ensuring that patients are directed to the most appropriate healthcare professional in a timely manner.
- Build and maintain a solid grasp of the key pathways to care and the processes required to ensure patients get the care they need.
- Communicate proactively with colleagues across the practice to ensure that you and staff are aware of any protocol changes or patient updates, and that patients are always given the most up to date guidance and advice.
- Be familiar with the clinical rota on each day, including where clinicians are working, so that you can advise patients accordingly.
- Act as one of the first points of contact for the organisation, both internally and externally, and signpost effectively.
- Record patient communications accurately and succinctly on relevant patient systems, processing and recording information in accordance with practice procedures.
Administration
- Managing all referral to secondary care and private providers
- Worklist Management on Electronic Referral System
- Opening, sorting and distributing incoming post; franking outgoing post and taking to post office.
- Monitor and action individual/team tasks and emails, working collaboratively as a team to ensure tasks are dealt with in a timely manner.
- Dealing with insurance reports, medicals and payments for private medical work
- Management of requests for patient information ensuring compliance with GDPR.
Practice support
- Ensure the non-clinical workspace is kept tidy and organised.
- Provide general administrative support to Practice staff as requested.
You should have or be:
- Service-minded, driven to help others and make the patient experience as straightforward as possible.
- Confident talking to patients from diverse backgrounds with diverse needs, with demonstrable experience of guiding patients through challenging conversations to a successful conclusion.
- A diplomatic communicator and skilled listener, effective at representing the organisation professionally, and managing expectations of both colleagues and patients.
- Adaptable, responsive, and learning-minded in a fast-paced and rapidly changing environment.
- Organised and methodical in your approach to ensuring that tasks and processes are completed on time.
- Adept at managing complexity and uncertainty in real time with patients.
- Pro-active in spotting issues or gaps in information or process, and finding pragmatic solutions to problems.
- Competent in, and keen to learn, the use of technology and software, including online tools, to facilitate more collaborative, effective working and deliver better patient experience.
It would be an advantage if you also:
- Previous experience of working in Primary Care.
Person Specification
Qualifications
Essential
- GCSE grade A-C in English and Maths
- Audiotyping
- Experience of dealing with the general public
Desirable
- Experience in Primary Care or NHS
Person Specification
Qualifications
Essential
- GCSE grade A-C in English and Maths
- Audiotyping
- Experience of dealing with the general public
Desirable
- Experience in Primary Care or NHS
