Job summary
Due to the expansion of our workforce, an opportunity has
arisen for an additional Medical Receptionist to join our busy and friendly
team at Guardian Medical Centre. The position could be either 32.5hours per week with a fixed shift pattern over four days and a regular day off each week or full time.
The successful candidate would be required to work
collaboratively with all members of our practice team to carry out reception
duties efficiently and accurately. Applicants must have excellent telephone,
communication and IT skills.
Our ideal candidate would be team orientated, resilient and
flexible and be able to demonstrate a caring and empathetic approach to
patients.
Main duties of the job
A Medical Receptionist must have an excellent telephone manner, customer care, be organised and able to work under pressure during busy and difficult times. It is important to be able to help patients access appropriate services and to manage various patient needs - no two days are the same.
About us
We are a friendly and supportive GP Practice based in Warrington town
centre. We have a "can do" and forward-thinking approach to daily
work and are keen to embrace technology to support our patients and improve
efficiency in our working days.
We regularly consider new ways of working to improve our services to
patients and adjust workflows in practice for the ease of our teams. We are an
understanding and responsive employer, and hold regular team meetings to engage
and listen to our colleagues.
All of our team members at the medical centre are committed to
supporting our patients by being understanding, responsive and dealing with
matters in a timely manner. Our ideal candidate would support this ethos and
help us to continue to provide this excellent standard of care to our patients.
Job description
Job responsibilities
Administration
-
To have a thorough knowledge of all
Practice procedures.
-
To work in accordance of written
protocols.
-
Pulling/filing notes for surgeries
and update as necessary.
-
Filing post in medical records.
-
Fax and photocopy as requested.
Reception
-
Receiving patients consulting with
members of Practice team.
-
Handing completed repeat
prescriptions to patient and checking names and address.
-
Be able to cover all reception
positions as necessary
- Appointments
-
Make appointments following practice
procedures and monitor flow of patients into consulting and treatment rooms.
-
Ensure that patients without
appointments but who need urgent consultation are seen in a logical and
non-disruptive manner.
-
Deal with home visit requests.
-
Process appointment requests for same
day and future appointments from patients by telephone and in person.
-
Ensure total familiarity with all appointment
systems in effect including regular and incidental variations.
-
Book appointments and recall ensuring
sufficient information is recorded.
-
Monitor effectiveness of the system
and report any problems or variations required.
Telephone
-
Receive and make calls as required.
Divert calls and take messages as appropriate.
-
Ensure that the telephone system is
fully understood. A good telephone manner is required at all times, following
the practice guidelines.
Computer
-
Registrations of new patients
computer data entry and medical records.
-
Process patients change of address
computer data and medical records (have knowledge of Practice area)
Medical Records
-
The practice uses computerised
medical records. Guardian Medical Centre is working towards being a paperless
practice.
-
Retrieve and re-file records as
required, ensuring that strict alphabetic order is adhered to.
-
Ensure scanned attachments are linked
to the correct computer patient record.
-
Ensure records are kept neat and tidy
and in good repair with all necessary information recorded and updated
correctly on the outer cover.
-
Update medical records wherever
necessary and in accordance to practice guidelines.
-
Ensure accurate read codes are used
when entering data onto computerised medical records.
Other Tasks
-
Action requests for ambulance
transportation.
- Monitor admin requests on online consultation system.
-
Advise patients of relevant charges
for private services, accept payment and issue receipts for same.
-
All messages to be sent via patient
task or e-mail.
-
Any other tasks allocated by
managers.
-
Clear rooms after surgeries.
-
Ensure building security have
thorough knowledge of doors/windows/alarm.
-
Ensure reception and waiting area are
kept neat and tidy.
-
Ensure that problems and queries
regarding repeat prescribing are brought to the attention of the appropriate
doctor and that follow-up action is taken to resolve such matters.
-
Explain practice arrangements and
formal requirements to new patients and those seeking temporary cover, ensure
procedures are completed.
-
Respond to all queries and requests
for assistance from patients and other visitors.
-
Secure premises and end of day,
ensure the building is totally secured, lights off and alarm activated.
Job description
Job responsibilities
Administration
-
To have a thorough knowledge of all
Practice procedures.
-
To work in accordance of written
protocols.
-
Pulling/filing notes for surgeries
and update as necessary.
-
Filing post in medical records.
-
Fax and photocopy as requested.
Reception
-
Receiving patients consulting with
members of Practice team.
-
Handing completed repeat
prescriptions to patient and checking names and address.
-
Be able to cover all reception
positions as necessary
- Appointments
-
Make appointments following practice
procedures and monitor flow of patients into consulting and treatment rooms.
-
Ensure that patients without
appointments but who need urgent consultation are seen in a logical and
non-disruptive manner.
-
Deal with home visit requests.
-
Process appointment requests for same
day and future appointments from patients by telephone and in person.
-
Ensure total familiarity with all appointment
systems in effect including regular and incidental variations.
-
Book appointments and recall ensuring
sufficient information is recorded.
-
Monitor effectiveness of the system
and report any problems or variations required.
Telephone
-
Receive and make calls as required.
Divert calls and take messages as appropriate.
-
Ensure that the telephone system is
fully understood. A good telephone manner is required at all times, following
the practice guidelines.
Computer
-
Registrations of new patients
computer data entry and medical records.
-
Process patients change of address
computer data and medical records (have knowledge of Practice area)
Medical Records
-
The practice uses computerised
medical records. Guardian Medical Centre is working towards being a paperless
practice.
-
Retrieve and re-file records as
required, ensuring that strict alphabetic order is adhered to.
-
Ensure scanned attachments are linked
to the correct computer patient record.
-
Ensure records are kept neat and tidy
and in good repair with all necessary information recorded and updated
correctly on the outer cover.
-
Update medical records wherever
necessary and in accordance to practice guidelines.
-
Ensure accurate read codes are used
when entering data onto computerised medical records.
Other Tasks
-
Action requests for ambulance
transportation.
- Monitor admin requests on online consultation system.
-
Advise patients of relevant charges
for private services, accept payment and issue receipts for same.
-
All messages to be sent via patient
task or e-mail.
-
Any other tasks allocated by
managers.
-
Clear rooms after surgeries.
-
Ensure building security have
thorough knowledge of doors/windows/alarm.
-
Ensure reception and waiting area are
kept neat and tidy.
-
Ensure that problems and queries
regarding repeat prescribing are brought to the attention of the appropriate
doctor and that follow-up action is taken to resolve such matters.
-
Explain practice arrangements and
formal requirements to new patients and those seeking temporary cover, ensure
procedures are completed.
-
Respond to all queries and requests
for assistance from patients and other visitors.
-
Secure premises and end of day,
ensure the building is totally secured, lights off and alarm activated.
Person Specification
Experience
Essential
- Previous experience in GP practice or healthcare setting
- Excellent communication skills
- Excellent interpersonal skills
- Proficient in Microsoft Office packages
- Team orientated
- Ability to prioritise workload
Person Specification
Experience
Essential
- Previous experience in GP practice or healthcare setting
- Excellent communication skills
- Excellent interpersonal skills
- Proficient in Microsoft Office packages
- Team orientated
- Ability to prioritise workload
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
