Go back
Kingswood Health Centre

Practice Secretary

The closing date is 07 January 2026

Apply for this job

Job summary

The Practice Secretaries work in a small team of 3 to provide secretarial and administrative support to the Practice team and support patients with queries relating to referrals.

This post is for 16 hours per week, to be worked Wednesdays afternoons, Thursday and Friday mornings.

For any questions or to arrange an informal visit to the Practice, please contact Julie Jones via 0117 3012080. Interviews will take place for shortlisted candidates on Wednesday 14th January 2026.

Main duties of the job

Typing letters, reports and associated documentation as required

Processing referrals for care outside of the health centre

Managing queries in an effective and efficient manner

Updating records as appropriate

About us

Kingswood Health Centre is a purpose-built, modern GP practice set on the South Gloucestershire fringe with Bristol with a list size of around 13,000 patients. We are close to the A4174 ring road as well as the Bristol to Bath Railway path cycle route.

We currently have a team of 13 GPs supported by an excellent multiskilled workforce 3 clinical pharmacists, a pharmacy technician, 2 prescription clerks, First Contact Physiotherapist, Care Coordinators and our well-established practice nursing and HCA team.Our non-clinical staff provide excellent support to our clinical team via care navigation, document workflow and high quality secretarial and administrative support. We also have a fantastic senior management team who support the operations and wellbeing of the practice.

We support employee wellbeing through regular socials and team challenges, and we close quarterly for all-staff training afternoons.

Our Practice Values are:

- Delivering quality

- Working together

- Embracing change

- Everyone counts

Details

Date posted

22 December 2025

Pay scheme

Other

Salary

£14.04 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A0343-25-0009

Job locations

Alma Road

Kingswood

Bristol

BS15 4EJ


Job description

Job responsibilities

The following are the core responsibilities of the Medical Secretary. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

a. Typing letters, reports and associated documentation as required

b. Liaising with external agencies such as hospitals and community services, ensuring referrals are processed efficiently

c. Managing all enquiries in an effective manner

d. Maintaining an accurate referrals database

e. Actioning all incoming email

f. Processing calling letters as requested

g. Scanning of patient related documentation and attaching scanned documents to patients healthcare records

h. Inputting data into the patients healthcare records as necessary

i. Processing referrals using the electronic referral system (ERS)

j. Processing requests for information i.e., SAR, insurance/solicitors letters and DVLA forms

k. Clinically coding data on EMIS Web

l. Answering incoming phone calls, transferring calls or dealing with the callers request appropriately

m. Managing all referral queries as necessary

n. Carrying out system searches as requested

o. Maintaining a clean, tidy, effective working area at all times

Supporting all clinical staff with general administrative tasks as requested

Job description

Job responsibilities

The following are the core responsibilities of the Medical Secretary. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

a. Typing letters, reports and associated documentation as required

b. Liaising with external agencies such as hospitals and community services, ensuring referrals are processed efficiently

c. Managing all enquiries in an effective manner

d. Maintaining an accurate referrals database

e. Actioning all incoming email

f. Processing calling letters as requested

g. Scanning of patient related documentation and attaching scanned documents to patients healthcare records

h. Inputting data into the patients healthcare records as necessary

i. Processing referrals using the electronic referral system (ERS)

j. Processing requests for information i.e., SAR, insurance/solicitors letters and DVLA forms

k. Clinically coding data on EMIS Web

l. Answering incoming phone calls, transferring calls or dealing with the callers request appropriately

m. Managing all referral queries as necessary

n. Carrying out system searches as requested

o. Maintaining a clean, tidy, effective working area at all times

Supporting all clinical staff with general administrative tasks as requested

Person Specification

Experience

Essential

  • Experience of working with the general public
  • Experience in an administrative or secretarial role
  • Strong IT skills - to include audio/copy typing, MS Word and Outlook

Desirable

  • Experience of working in a healthcare setting
  • Experience of using EMIS Web
  • Experience of using the NHS e-Referral System

Qualifications

Essential

  • GCSE Maths and English - Grade C or above (or equivalent)

Desirable

  • IT Qualification

Skills & Abilities

Essential

  • Excellent communication skills
  • Effective time management skills
  • Ability to work as a team member and autonomously
  • Good interpersonal skills
  • Problem-solving and analytical skills
  • Ability to use initiative
  • Polite and confidence
  • Flexible and co-operative
  • Ability to work under pressure
Person Specification

Experience

Essential

  • Experience of working with the general public
  • Experience in an administrative or secretarial role
  • Strong IT skills - to include audio/copy typing, MS Word and Outlook

Desirable

  • Experience of working in a healthcare setting
  • Experience of using EMIS Web
  • Experience of using the NHS e-Referral System

Qualifications

Essential

  • GCSE Maths and English - Grade C or above (or equivalent)

Desirable

  • IT Qualification

Skills & Abilities

Essential

  • Excellent communication skills
  • Effective time management skills
  • Ability to work as a team member and autonomously
  • Good interpersonal skills
  • Problem-solving and analytical skills
  • Ability to use initiative
  • Polite and confidence
  • Flexible and co-operative
  • Ability to work under pressure

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Kingswood Health Centre

Address

Alma Road

Kingswood

Bristol

BS15 4EJ


Employer's website

https://www.kingswoodhealthcentre.co.uk (Opens in a new tab)

Employer details

Employer name

Kingswood Health Centre

Address

Alma Road

Kingswood

Bristol

BS15 4EJ


Employer's website

https://www.kingswoodhealthcentre.co.uk (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Admin & Secretarial Manager

Julie Jones

01173012080

Details

Date posted

22 December 2025

Pay scheme

Other

Salary

£14.04 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A0343-25-0009

Job locations

Alma Road

Kingswood

Bristol

BS15 4EJ


Privacy notice

Kingswood Health Centre's privacy notice (opens in a new tab)