Job summary
Kingswood
Health Centre are seeking to employ a new, part-time Practice Receptionist.
The
role is for 19.5 hours to be worked Monday 8am-1pm, Wednesday 1pm-7pm and Friday 8am-5pm.
We are a team-orientated practice with c.13,000 registered patients. Operated by 6 GP Partners and a Managing Partner, we also have 5 salaried GPs. We are a multi-disciplinary team, with 3 paramedics, an advanced nurse practitioner, physiotherapist, 2 clinical pharmacists and a pharmacy technician. We also have a well established nursing team & a fantastic team of non-clinical staff (admin, secretarial, reception and management).
Main duties of the job
Practice Receptionists are
the first point of contact for our patients and a key source of support for our
clinical team. They arrange appointments, deal with prescription requests,
action tasks and requests from the clinicians, assist in the coordination of home
visits and provide a professional front of house service.
About us
Kingswood Health Centre operates in a semi-urban environment with a varied demographic of patients. We also support a number of nursing & residential homes. We support staff development & encourage our team through regular appraisal & training.
The health centre is situated close to the A4174 ring road & not far from local cycle routes. Our purpose-built premises were completed in 2011 to a high specification. We are able to offer secure bicycle storage, free staff car parking & shower facilities.
We are a very sociable practice, regularly arranging staff events & team challenges to support our nominated charity. We have regular meetings, & also close quarterly for all-staff training afternoons.
For more information or to arrange a visit please email Managing Partner, Robyn Clark on robyn.clark3@nhs.net
Job description
Job responsibilities
The
successful candidate will receive, assist and direct patients in accessing the
appropriate service. They will undertake a variety of administrative duties to
assist in the smooth running of the practice including the provision of
clerical support to clinical staff and other members of the team. They will
facilitate effective communication between patients, staff and other health and
social care colleagues.
At Kingswood Health Centre we have a predominantly online method of patient access so Reception staff duties rotate between answering/making calls, processing requests made online or covering the front desk. We believe this way of working is good for wellbeing and offers variety in the role.
Job description
Job responsibilities
The
successful candidate will receive, assist and direct patients in accessing the
appropriate service. They will undertake a variety of administrative duties to
assist in the smooth running of the practice including the provision of
clerical support to clinical staff and other members of the team. They will
facilitate effective communication between patients, staff and other health and
social care colleagues.
At Kingswood Health Centre we have a predominantly online method of patient access so Reception staff duties rotate between answering/making calls, processing requests made online or covering the front desk. We believe this way of working is good for wellbeing and offers variety in the role.
Person Specification
Qualifications
Essential
- Educated to GCSE level or equivalent
Experience
Essential
- Customer service experience
- Experience of working in a team
- Experience of working with telephone-based systems
Desirable
- Healthcare sector experience
Skills & Knowledge
Essential
- Excellent communication skills, both written and verbal
- Good IT skills to include Microsoft Office products (Outlook, Word, Excel etc.)
- Analytical and problem-solving skills
- Sensitivity, tact and diplomacy
- Excellent interpersonal skills
- Ability to prioritise tasks
Desirable
- Experience of the EMIS Web Clinical System
Other
Essential
- An understanding, acceptance and adherence to the need for strict confidentiality
- Able to work under pressure
- Flexible and adaptable to changing business needs
- Hard working, reliable, honest, pleasant and approachable
- Able to work autonomously with minimal supervision
Person Specification
Qualifications
Essential
- Educated to GCSE level or equivalent
Experience
Essential
- Customer service experience
- Experience of working in a team
- Experience of working with telephone-based systems
Desirable
- Healthcare sector experience
Skills & Knowledge
Essential
- Excellent communication skills, both written and verbal
- Good IT skills to include Microsoft Office products (Outlook, Word, Excel etc.)
- Analytical and problem-solving skills
- Sensitivity, tact and diplomacy
- Excellent interpersonal skills
- Ability to prioritise tasks
Desirable
- Experience of the EMIS Web Clinical System
Other
Essential
- An understanding, acceptance and adherence to the need for strict confidentiality
- Able to work under pressure
- Flexible and adaptable to changing business needs
- Hard working, reliable, honest, pleasant and approachable
- Able to work autonomously with minimal supervision
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.