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The Grange Surgery

Operations Manager - Primary Care

The closing date is 26 September 2025

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Job summary

To work closely with the Practice Manager, to provide a timely and responsive service for the implementation and maintenance of all business, administrative, clinical and patient services.To help with the production of performance and quality standards within the practice. To help manage data quality issues, providing advice and guidance to all practice staff in the use of the clinical system.

Main duties of the job

Create and maintain, in conjunction with the Practice Manager, a practice policy register and ensure the reviews are completed appropriately. Responsible for the organisation and administration of medical teaching rotas. Have a thorough understanding and oversee Enhanced Service provision, QoF and clinical contracts. Give support/education to clinicians and administrative staff to maintain contracts. Liaise with all members of the practice team to facilitate seamless interface between administration and clinical issues. Liaise with Reception Supervisor and administration staff to ensure high standards and targets are achieved. Oversee premises maintenance, delegating works as appropriate. Assist with quality initiatives. Assist with Quality standards such as CQC adherence.

About us

We are an extremely friendly team comprising 3 GP Partners, 1 salaried GP and 1 GP retainer, 4 practice nurses, 2 HCA's, reception and admin teams. We have just over 8,000 registered patients and are based in central Petersfield town and easily accessible by train or car/motorway and have a free on-site car park.

Details

Date posted

16 September 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time

Reference number

A0340-25-0003

Job locations

The Causeway

Petersfield

Hampshire

GU31 4JR


Job description

Job responsibilities

Information Technology - Implementation and maintenance of all associated requirements, upgrades, security and services supporting the practices IT systems by delegation. Run reports and searches within EMIS to enable the reporting of clinical activity.

Quality - Alert the management team to issues of quality and risk. Provide consistent approach to processing of Alert Notifications. Identify any alerts and act promptly on the alerts. Assess own performance and take accountability for own actions, either directly or under supervision. Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance. Work effectively with individuals in other agencies to meet patients needs. Effectively manage own time, workload and resources and those of others

Production of Performance and Quality Information -To be aware of national, local and practice quality standards for chronic disease management. To provide support to clinical subgroups in correctly identifying and targeting patients for assessment and treatment. To ensure staff are aware of the importance of maintaining disease registers and assist in the validation process. To assist in the production of information for clinical audit as requested by the clinical subgroups. To provide support and training for current and new staff ensuring that data quality, practice policies and protocols as well as local guidelines are understood and adhered to. To oversee the security and validation processes for the clinical system. To ensure support is provided for advice and training for current and new practice staff in the use of the clinical system. To ensure an equipment log is kept so that practice owned equipment is readily identifiable.

Job description

Job responsibilities

Information Technology - Implementation and maintenance of all associated requirements, upgrades, security and services supporting the practices IT systems by delegation. Run reports and searches within EMIS to enable the reporting of clinical activity.

Quality - Alert the management team to issues of quality and risk. Provide consistent approach to processing of Alert Notifications. Identify any alerts and act promptly on the alerts. Assess own performance and take accountability for own actions, either directly or under supervision. Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance. Work effectively with individuals in other agencies to meet patients needs. Effectively manage own time, workload and resources and those of others

Production of Performance and Quality Information -To be aware of national, local and practice quality standards for chronic disease management. To provide support to clinical subgroups in correctly identifying and targeting patients for assessment and treatment. To ensure staff are aware of the importance of maintaining disease registers and assist in the validation process. To assist in the production of information for clinical audit as requested by the clinical subgroups. To provide support and training for current and new staff ensuring that data quality, practice policies and protocols as well as local guidelines are understood and adhered to. To oversee the security and validation processes for the clinical system. To ensure support is provided for advice and training for current and new practice staff in the use of the clinical system. To ensure an equipment log is kept so that practice owned equipment is readily identifiable.

Person Specification

Experience

Essential

  • Experience working in primary care or health care setting.
  • Experience using EMIS web.
  • Experience managing staff and associated HR issues.
  • Good business management experience.

Desirable

  • Experience working in primary care or health care setting.
  • Management experience
  • Financial management experience.
Person Specification

Experience

Essential

  • Experience working in primary care or health care setting.
  • Experience using EMIS web.
  • Experience managing staff and associated HR issues.
  • Good business management experience.

Desirable

  • Experience working in primary care or health care setting.
  • Management experience
  • Financial management experience.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Grange Surgery

Address

The Causeway

Petersfield

Hampshire

GU31 4JR


Employer's website

https://www.thegrangesurgery.org.uk/ (Opens in a new tab)

Employer details

Employer name

The Grange Surgery

Address

The Causeway

Petersfield

Hampshire

GU31 4JR


Employer's website

https://www.thegrangesurgery.org.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Practice Manager

Julieanne Page

julieanne.page@nhs.net

01730267722

Details

Date posted

16 September 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time

Reference number

A0340-25-0003

Job locations

The Causeway

Petersfield

Hampshire

GU31 4JR


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