Receptionist

Job description

Job responsibilities

Key Responsibilities & Duties:

To answer the phones in a courteous manner.

To book telephone triage appointments and deal with patient queries in a polite and helpful manner.

To book follow up appointments for patients as appropriate.

To ensure that all messages are taken properly as per the Practice protocol.

To book ambulance and interpreters when required as per practice protocol.

To do photocopying, faxing and computer printouts when required.

To log visits on screen as per practice protocol and print out patient profiles for GPs.

To collate medical records for summarizing.

To pull notes for clinicians when required.

To open all post or courier correspondence addressed to doctors (with the exception of those marked private and confidential. To distribute post addressed to other personnel as appropriate.

To scan all correspondence addressed to doctors relating to patients. To ensure all scanned documents are assigned to the appropriate patients records and allocated to a clinician to action.

To assign all correspondence in the practice generic email to patients records and allocated to clinicians.

To assign documents on workflow as per practice protocol.

To ensure all correspondence in the scanning tray in office is emptied for scanning on a daily basis.

To keep up to date with practice protocol in all areas relating to the smooth running of reception

To support prescriptions clerk in issuing repeat prescriptions and cover when regular staff is not available.

To do shredding as and when required. To empty all recycling boxes and shredding boxes.

To tidy up doctors and nurses rooms at the end of surgery. To ensure all doctors and nurses rooms are stocked adequately with stationery and other relevant supplies eg. bedrolls, blue towel, tissue etc.

To attend and contribute to reception meetings and staff/doctor meetings.

To undertake any tasks required as requested by the Head Receptionist to ensure the smooth running of reception.

The job description may change in the light of developments within the practice, national policies or personnel factors. This will then be subject to amendment in consultation with the postholder.

Person Specification

Qualifications

Essential

• Qualifications
• Educated to GCSE level or equivalent
• GCSE Mathematics and English (C or above)
• Experience of working with the general public
• Experience of administrative duties
• Experience of working in a healthcare setting
• Excellent communication skills (written and oral)
• Strong IT skills
• Clear, polite telephone manner
• Competent in the use of Office and Outlook
• EMIS
• Effective time management (planning and organising)
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Problem solving and analytical skills
• Ability to follow policy and procedure
• Personal Qualities
• Polite and confident
• Flexible and cooperative
• Motivated
• Forward thinker
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure
• Other requirements
• Flexibility to work outside of core office hours
• Disclosure Barring Service (DBS) check - Practice to arrange

Desirable

• GCSE Mathematics and English (C or above)
• Experience of Administrative duties
• Experience of working in a healthcare setting
• EMIS trained

Employer details

Employer name

The Allum Practice

Address

Allum Medical Centre

Fairlop Road

London

E11 1BN

Employer's website

https://www.allumpractice.co.uk/ (Opens in a new tab)