Job summary
We are looking for a Receptionist to join our dynamic and friendly team. In this high achieving practice. We based at Edgware
This role is for part time role
You will be the first point of contact for patients, contractors, and visitors as well as carrying out general office tasks
Main duties of the job
You will be responsible for the general reception duties within the Practice and work with our established processes, policies and procedures to provide a comprehensive high quality service and deal efficiently and courteously with patient enquiries.
You will receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
You will provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
You will have excellent communication skills, a compassionate and friendly nature who can operate in a busy environment with a range of people and professions, as you will be working with our clinical and administration teams.
This role is ideal for someone who is highly organised and an effective communicator who can provide a professional and warm welcome to our patients, ensuring every contact is of the highest quality.
About us
Our team of 4 is made single handed practice and 4 locum GP one practice nurse We have a list size of 4200 patients . We continually develop all our team. If you are looking for part time work in an exciting reception role this could be the perfect position for you.
Job description
Job responsibilities
The main duties of the role are:
Arrange appointments either face to face or via the telephone
Support clinical team working in the practice
Be the first point of contact for patients
Dealing with patient enquiries both by telephone or face to face
Providing patients/pharmacists repeat prescriptions
Monitor duty appointments and push doctor
Administration
Dealing with patient tasks from Doctors in a pro-active manner
Entering details onto the patient computer medical records
Producing summary printouts and printed documentation as required by community staff, secondary care and the patient
Generating repeat prescriptions
Registering temporary and regular patients on to the computer system
General Duties
locking doors, security alarms where relevant. Complying with Data protection and smartcard security
Ensure confidentiality at all times
Infection control, ensuring reception is compliant
Comply and familarise yourself with the practice's policies and procedures
Carry out any reasonable request by doctors and managers
Job description
Job responsibilities
The main duties of the role are:
Arrange appointments either face to face or via the telephone
Support clinical team working in the practice
Be the first point of contact for patients
Dealing with patient enquiries both by telephone or face to face
Providing patients/pharmacists repeat prescriptions
Monitor duty appointments and push doctor
Administration
Dealing with patient tasks from Doctors in a pro-active manner
Entering details onto the patient computer medical records
Producing summary printouts and printed documentation as required by community staff, secondary care and the patient
Generating repeat prescriptions
Registering temporary and regular patients on to the computer system
General Duties
locking doors, security alarms where relevant. Complying with Data protection and smartcard security
Ensure confidentiality at all times
Infection control, ensuring reception is compliant
Comply and familarise yourself with the practice's policies and procedures
Carry out any reasonable request by doctors and managers
Person Specification
Qualifications
Essential
- GCSE Grade A to C or equivalent in English
Desirable
- experience of working in a GP Surgery desirable but not essential as full training will be given
- knowledge of Emis web prefer however not necessary we can provide training
Person Specification
Qualifications
Essential
- GCSE Grade A to C or equivalent in English
Desirable
- experience of working in a GP Surgery desirable but not essential as full training will be given
- knowledge of Emis web prefer however not necessary we can provide training
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.