Rowner Medical Centre

Receptionist

The closing date is 31 May 2025

Job summary

The ideal candidate should be flexible and show enthusiasm and commitment to provide exceptional customer service to our patient population. Applicants should be highly motivated and be able to work on their own initiative and as part of a team.

If you embrace change and like a varied role this role is for you!

This current vacancy is for 23.5 hours.
Monday - 13:00pm - 18:30pm
Tuesday - 09:00am - 13:00pm
Wednesday - 13:00pm - 18:00pm
Friday - 08:00am - 18:00pm

Please be aware there is also overtime available to cover annual leave and sickness.

Main duties of the job

Previous experience of working within a GP surgery or medical setting is desirable but we welcome applications from candidates who have exceptional customer service and administration skills.

You should have previous experience of:

Working both face to face and on the telephone with the public.
Working with IT systems
Knowledge of Microsoft packages

About us

Rowner Medical Centre has a relaxed yet efficient atmosphere. We have a kind and caring culture across the board. We are a small team of 20 people and so a personable approach is guaranteed. Patients are well supported by all members of the team. We are innovative and like to be ahead of the change curve and are extremely proud of the our Surgery. We were inspected by CQC in 2024 and were rated as 'Good' post inspection.

Date posted

15 May 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A0327-25-0003

Job locations

143 Rowner Lane

Gosport

Hampshire

PO13 9SP

Job description

Job responsibilities

The following are the core responsibilities of the receptionist. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

a. Maintaining and monitoring the practice appointment system

b. Process personal, telephone and e-requests for appointments

c. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately

d. Signpost patients to the correct service

e. Initiating contact with and responding to, requests from patients, team members and external agencies

f. The filing of internal and external letters using Docman10

g. Photocopy documentation as required

h. Data entry of new and temporary registrations and relevant patient information as required

i. Input data into the patients healthcare records as necessary

j. Direct requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the administrative team

k. Manage all queries as necessary in an efficient manner

l. Carry out system amendments as requested

m. Maintain a clean, tidy, effective working area at all times

n. Monitor and maintain the reception area and notice boards

o. Support all clinical staff with general tasks as requested

p. Action incoming emails using outlook

q. Complete opening and closing procedures

r. Assist with the training of new staff

Please see attached detailed job description.

Job description

Job responsibilities

a. Maintaining and monitoring the practice appointment system

b. Process personal, telephone and e-requests for appointments

c. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately

d. Signpost patients to the correct service

e. Initiating contact with and responding to, requests from patients, team members and external agencies

f. The filing of internal and external letters using Docman10

g. Photocopy documentation as required

h. Data entry of new and temporary registrations and relevant patient information as required

i. Input data into the patients healthcare records as necessary

j. Direct requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the administrative team

k. Manage all queries as necessary in an efficient manner

l. Carry out system amendments as requested

m. Maintain a clean, tidy, effective working area at all times

n. Monitor and maintain the reception area and notice boards

o. Support all clinical staff with general tasks as requested

p. Action incoming emails using outlook

q. Complete opening and closing procedures

r. Assist with the training of new staff

Please see attached detailed job description.

Person Specification

Qualifications

Essential

GCSE grade A to C in English and Maths
Qualified to NVQ level 2 in Customer Services or business administration.
Experience with working with IT systems

Desirable

Qualified to NVQ level 3 in Customer Services

Experience

Essential

Experience working with the general public and in a Customer facing role.
Experience of working within a busy team

Desirable

Experience of working in primary care
Experience of working in a GP practice
Experience of dealing with vulnerable patients

Person Specification

Qualifications

Essential

GCSE grade A to C in English and Maths
Qualified to NVQ level 2 in Customer Services or business administration.
Experience with working with IT systems

Desirable

Qualified to NVQ level 3 in Customer Services

Experience

Essential

Experience working with the general public and in a Customer facing role.
Experience of working within a busy team

Desirable

Experience of working in primary care
Experience of working in a GP practice
Experience of dealing with vulnerable patients

Employer details

Employer name

Rowner Medical Centre

Address

143 Rowner Lane

Gosport

Hampshire

PO13 9SP

Employer's website

https://www.rownerhealthcentre.co.uk/ (Opens in a new tab)

Employer details

Employer name

Rowner Medical Centre

Address

143 Rowner Lane

Gosport

Hampshire

PO13 9SP

Employer's website

https://www.rownerhealthcentre.co.uk/ (Opens in a new tab)