Administrator

Rowner Surgery

This job is now closed

Job summary

To provide a professional administrative and reception service to the Practice, supporting the administration process within the surgery at all times. The post holder will be part of a small team, and will require a high level of initiative and decision making within limited parameters.The post holder will ensure excellent communication skills, good record keeping, excellent organisational skills, good clinical coding and excellent customer service with patients.

Main duties of the job

Key Responsibilities:
Ensure that appropriate correspondence, reports, results etc., are recorded, actioned and stored in accordance with Practice protocol and the Data Protection Act 2018.
Support seasonal and various health campaigns to increase patient uptake.
To work within the administrative team and also provide wider support to the other practice teams when needed.
To monitor, and amend where required patient records to ensure records are kept up to date, this will include; updating personal details, coding to update the medical care record, asking patients for information opportunistically when they are on the phone.
Communicate effectively by competent use of email, telephone, written and face-to-face communication.
Ensuring timely and accurate handling of messages / tasks, ensuring all unresolved or urgent matters are prioritised.
The post holder has access to confidential patient information and will, therefore need to have a working knowledge and adhere to all aspects of information governance, data protection and confidentiality policies.
The post holder will need to check patient details against a range of data sets to ensure a high level of data quality.

About us

Rowner Medical Centre General
To ensure the Practices ongoing compliance with the CQCs (Care Quality Commission) essential standards of quality and safety.
To take an active part in the appraisal process.
To comply with all relevant Health and Safety regulations and assist the Practice in the implementation of its own Health and Safety Policy.
To comply with and actively promote the Practices Equality and Diversity Policy.
To support sustainability practices and recognise the shared responsibility of carrying out duties in a resource efficient way.
To undertake any other duties as appropriate.

The team at Rowner Medical centre is a small friendly team consisting of 25 clinical and non clinical staff.

We are a progressive practice who are always looking for innovitive ways to help with patients and staff alike.

Date posted

08 March 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A0327-25-0002

Job locations

143 Rowner Lane

Gosport

Hampshire

PO13 9SP

Job description

Job responsibilities

* Ensure that appropriate correspondence, reports, results etc., are recorded, actioned and stored in accordance with Practice protocol and the Data Protection Act 2018.

* Support seasonal and various health campaigns to increase patient uptake.

* Provide support to the administrative team and wider Practice as and when needed.

* To monitor, and amend where required patient records to ensure records are kept up to date, this will include; updating personal details, coding to update the medical care record, asking patients for information opportunistically when they are on the phone.

* Keep up to date with changes to QOF as required.

* Communicate effectively by competent use of email, telephone, written and face-to-face communication according to guidelines and customer care standards.

* Ensuring timely and accurate handling of messages / tasks, ensuring all unresolved or urgent matters are prioritised.

* The post holder has access to confidential patient information and will, therefore need to have a working knowledge and adhere to all aspects of information governance, data protection and confidentiality policies.

*Ensure that patient confidentiality is maintained at all times.

* The post holder will need to check patient details against a range of data sets to ensure a high level of data quality.

* The post holder will work with little supervision, prioritising and managing his or her own workload on a day-to-day basis.