Reception Supervisor

Rowner Surgery

This job is now closed

Job summary

A new and exciting opportunity has become available for a busy Gosport practice to hire and train a Reception Supervisor. They will be responsible for the day-to-day supervision of all reception staff and associated functions, ensuring all tasks are carried out in accordance with agreed procedures, protocols and time-scales, and reporting to the Operations Lead as necessary.

Main duties of the job

The main duties of the role are to oversee the day to day running of our busy reception hub whilst undertaking reception duties. Arranging cover as required for sickness and holiday. The administration of monthly rotas for the reception team. The organisation of our electronic consultation service. Ordering of necessary stationary. Reception shifts, managing workflow, training new staff and looking at effective ways to continually improve patient experience when booking appointments and attending the surgery.

About us

Rowner Health Centre is a busy GP surgery that aims to provide all of our patients with a comprehensive range of healthcare services covering one-off problems to long term illnesses. We are a friendly team who strive for great patient care.

Date posted

23 December 2024

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time

Reference number

A0327-24-0006

Job locations

143 Rowner Lane

Gosport

Hampshire

PO13 9SP

Job description

Job responsibilities

As a Reception Supervisor, you will assist with managing and supervising the reception team. You will be responsible for leading the shift and supervising the day to day tasks that need to be completed. This role gives you the opportunity to learn and develop, with the potential to progress within the practice. Reception will be your first duty with supervisory role and addition to the daily duties.

The organisation of cover for your team will be your responsibility and making sure the monthly rota is correct. The telephone service we provide will be overseen by yourself daily along with productivity in the reception team. Full training for this can be provided.

Job description

Job responsibilities

Person Specification

Experience

Essential

Experience working with computer systems

Desirable

Experience of working in Primary care.

Qualifications

Essential

GCSE grade A-C in English and Maths.
Typing Skills

Desirable

NVQ level 1-2 in Business and Administration/ Customer Service

Person Specification

Experience

Essential

Experience working with computer systems

Desirable

Experience of working in Primary care.

Qualifications

Essential

GCSE grade A-C in English and Maths.
Typing Skills

Desirable

NVQ level 1-2 in Business and Administration/ Customer Service

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.