Job summary
We are
looking for an enthusiastic and committed Clinical Support Administrator to
join our Clinical Support Team. This is a fantastic opportunity to work as part
of a wider multi-disciplinary team to provide high quality patient care.
As a
Clinical Support Administrator, you will play a vital role in ensuring the
smooth and efficient delivery of care within the team.
Main duties of the job
Coordinating appointments for long-term and
chronic conditionreviews, drug-monitoring, interim assessments, and other
clinical needs.
Managing and responding to patient and staff
queries
Processing and filing blood pressure
monitoring forms
Updating documents, such as consent and carers
form
Issuing
screening reminders
About us
The Swan Practice is a large, well-established healthcare provider serving Buckingham and the surrounding villages. With three clinical sites and an administration hub, we are dedicated to delivering high-quality care to over 30,000 patients, and our patient base continues to grow. As a forward-thinking practice, we are committed to creating opportunities for staff to progress and develop their careers, fostering a supportive and dynamic working environment.
Job description
Job responsibilities
About the Team
The Clinical Support
Team was created in April 2019 through recognising that aspects of
quality patient care relied on careful monitoring of long-term conditions,
prescribing practices (including drug monitoring) and care coordination.
Job Responsibilities
-
Consent Forms
-
Lasting Power of
Attorney Forms
-
Carers Form
-
Appointment
booking - Long Term Conditions, DMARD/DOAC drug monitoring, Depression interim reviews,
SMR's
-
CQ Docman admin
and tasks Clinical, Care and Support leam and Care home admin email accounts
-
BP administration
-
2ww safety
netting
-
LTC Housebound
MDT planning and logistics
-
Care home
administration to support Care-Coordinators
-
Safeguarding
register
-
Supporting
Pharmacists/Pharmacy Technicians with audits
-
Medication review
pathways
-
Death
notification administration
-
Cancer screening
reminders - Breast and Bowel
Job description
Job responsibilities
About the Team
The Clinical Support
Team was created in April 2019 through recognising that aspects of
quality patient care relied on careful monitoring of long-term conditions,
prescribing practices (including drug monitoring) and care coordination.
Job Responsibilities
-
Consent Forms
-
Lasting Power of
Attorney Forms
-
Carers Form
-
Appointment
booking - Long Term Conditions, DMARD/DOAC drug monitoring, Depression interim reviews,
SMR's
-
CQ Docman admin
and tasks Clinical, Care and Support leam and Care home admin email accounts
-
BP administration
-
2ww safety
netting
-
LTC Housebound
MDT planning and logistics
-
Care home
administration to support Care-Coordinators
-
Safeguarding
register
-
Supporting
Pharmacists/Pharmacy Technicians with audits
-
Medication review
pathways
-
Death
notification administration
-
Cancer screening
reminders - Breast and Bowel
Person Specification
Qualifications
Essential
- 5 passes or more at GCSE level (including English and Maths)
Skills and knowledge
Essential
- Excellent communication skills (written and verbal)
- Strong IT skills
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
- Effective time management (planning and organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving and analytical skills
- Ability to follow policy and procedure
- Excellent understanding of confidentiality
Desirable
Experience
Essential
- Experience of working with the general public
- Experience of administrative duties
Desirable
- Experience in pathway coordination
- Experience of working in a healthcare setting
- Familiarity with primary care guidelines and regulations
Personal Qualities
Essential
- Polite and confident
- Flexible and co-operative
- Motivated
- Forward thinker
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
Person Specification
Qualifications
Essential
- 5 passes or more at GCSE level (including English and Maths)
Skills and knowledge
Essential
- Excellent communication skills (written and verbal)
- Strong IT skills
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
- Effective time management (planning and organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving and analytical skills
- Ability to follow policy and procedure
- Excellent understanding of confidentiality
Desirable
Experience
Essential
- Experience of working with the general public
- Experience of administrative duties
Desirable
- Experience in pathway coordination
- Experience of working in a healthcare setting
- Familiarity with primary care guidelines and regulations
Personal Qualities
Essential
- Polite and confident
- Flexible and co-operative
- Motivated
- Forward thinker
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
