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The Swan Practice

Triage Coordinator

The closing date is 12 June 2025

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Job summary

We are looking for a Triage Co-Ordinator to help patients get the care they need. In this role, you will support the triage team by managing requests from patients and teams, making sure patients are directed to the right healthcare professional or service. You will help people access care for a wide range of physical, mental health, and social issues. This includes keeping admin lists up to date, supporting the triage team with daily tasks, and signposting patients to the most appropriate services. You will play an important part in helping people get the right support at the right time.

Main duties of the job

  • Manage patient requests, including routine and urgent triage assessments

  • Support patients by navigating them to the most appropriate care or service

  • Facilitate effective care pathways and ensure timely responses to patient needs

  • Act as a key point of contact for patients and staff within the triage team

  • Work closely with clinical and non-clinical colleagues, including the wider multidisciplinary team (MDT)

  • Liaise with patients to gather relevant information for clinical triage and offer signposting as guided by clinicians

  • Monitor and manage daily administrative triage lists to coordinate patient care and follow-ups

  • Assist in managing same-day appointment availability and support the smooth running of triage operations

  • Attend relevant meetings and contribute feedback on triage processes and patient flow

  • Support patients with long-term conditions, urgent issues, and access to wellbeing or social care services

  • Use IT systems extensively for record-keeping, communication, and managing patient pathways

  • Carry out general administrative tasks to support the triage and wider practice teams

About us

The Swan Practice is a large, well-established healthcare provider serving Buckingham and the surrounding villages. With three clinical sites and an administration hub, we are dedicated to delivering high-quality care to over 30,000 patients, and our patient base continues to grow. As a forward-thinking practice, we are committed to creating opportunities for staff to progress and develop their careers, fostering a supportive and dynamic working environment.

Details

Date posted

15 May 2025

Pay scheme

Other

Salary

£12.74 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A0325-25-0006

Job locations

Masonic House

High Street

Buckingham

Buckinghamshire

MK18 1NU


The Swan Practice

Verney Close

Buckingham

MK18 1JP


The Swan Practice

North End

Buckingham

MK18 1NU


The Swan Practice

2 Vicarage Lane

Steeple Claydon

Buckingham

MK18 2PR


Job description

Job responsibilities

Job Summary

The Triage Co-Ordinator will assist in directing patients online clinical triage requests to ensure patients are receiving the most appropriate care. The aim of this role is to facilitate effective triage pathways by managing requests and appropriately navigating patients in accessing health care services.

As a member of the Triage Team, you will play a critical role in helping patients access the right support at the right time. This involves managing administration lists and providing support to the team to help patients receive support for a wide range of physical, social and mental health issues. The Triage Co-Ordinator will also sign post patients to the most appropriate services.

Job Responsibilities

  • Act as a patient advocate and care navigator.
  • To be a familiar point of contact within the triage team for other departments
  • Help navigate health and social care pathways for patients who come through triage.
  • To liaise with other members of the Multidisciplinary Team (MDT)
  • To attend meetings regarding appointments and feedback on triage systems
  • To manage a daily administrative list to coordinate patient pathways
  • Proactively engage with patients to gather further information for clinical triage, where needed and provide appropriate signposting when advised by clinical staff.
  • Monitor routine requests and liaising with the duty team when there needs further clinical assessment.
  • Ensuring smooth operation of same-day triage by assessing appointment availability and knowledge of clinical rotas
  • Use computers and IT systems extensively to carry out day-to-day duties.

Job description

Job responsibilities

Job Summary

The Triage Co-Ordinator will assist in directing patients online clinical triage requests to ensure patients are receiving the most appropriate care. The aim of this role is to facilitate effective triage pathways by managing requests and appropriately navigating patients in accessing health care services.

As a member of the Triage Team, you will play a critical role in helping patients access the right support at the right time. This involves managing administration lists and providing support to the team to help patients receive support for a wide range of physical, social and mental health issues. The Triage Co-Ordinator will also sign post patients to the most appropriate services.

Job Responsibilities

  • Act as a patient advocate and care navigator.
  • To be a familiar point of contact within the triage team for other departments
  • Help navigate health and social care pathways for patients who come through triage.
  • To liaise with other members of the Multidisciplinary Team (MDT)
  • To attend meetings regarding appointments and feedback on triage systems
  • To manage a daily administrative list to coordinate patient pathways
  • Proactively engage with patients to gather further information for clinical triage, where needed and provide appropriate signposting when advised by clinical staff.
  • Monitor routine requests and liaising with the duty team when there needs further clinical assessment.
  • Ensuring smooth operation of same-day triage by assessing appointment availability and knowledge of clinical rotas
  • Use computers and IT systems extensively to carry out day-to-day duties.

Person Specification

Skills and Knowledge

Essential

  • Excellent communication skills (written and verbal)
  • Strong IT skills
  • Clear, polite telephone manner
  • Competent in the use of Office and Outlook
  • Effective time management (planning and organising)
  • Ability to work as a team member and autonomously
  • Good interpersonal skills
  • Problem solving and analytical skills
  • Ability to follow policy and procedure
  • Excellent understanding of confidentiality
  • Understanding of triage procedures and processing routine and urgent care requests appropriately

Desirable

  • EMIS user skills

Personal Qualities

Essential

  • Polite and confident
  • Flexible and co-operative
  • Motivated
  • Forward thinker
  • High levels of integrity and loyalty
  • Sensitive and empathetic in distressing situations
  • Ability to work under pressure
  • Patient focused

Other Requirements

Essential

  • Flexibility to work outside of core office hours
  • Ability to travel between sites

Qualifications

Essential

  • 5 passes or more at GCSE level (including English and Maths)

Experience

Essential

  • Experience of working with the general public
  • Experience of administrative duties
  • Experience working as part of a multidisciplinary team

Desirable

  • Experience of working in a healthcare setting
  • Familiarity with primary care guidelines and regulations
  • Familiarity with triage processes and appointment booking procedures
Person Specification

Skills and Knowledge

Essential

  • Excellent communication skills (written and verbal)
  • Strong IT skills
  • Clear, polite telephone manner
  • Competent in the use of Office and Outlook
  • Effective time management (planning and organising)
  • Ability to work as a team member and autonomously
  • Good interpersonal skills
  • Problem solving and analytical skills
  • Ability to follow policy and procedure
  • Excellent understanding of confidentiality
  • Understanding of triage procedures and processing routine and urgent care requests appropriately

Desirable

  • EMIS user skills

Personal Qualities

Essential

  • Polite and confident
  • Flexible and co-operative
  • Motivated
  • Forward thinker
  • High levels of integrity and loyalty
  • Sensitive and empathetic in distressing situations
  • Ability to work under pressure
  • Patient focused

Other Requirements

Essential

  • Flexibility to work outside of core office hours
  • Ability to travel between sites

Qualifications

Essential

  • 5 passes or more at GCSE level (including English and Maths)

Experience

Essential

  • Experience of working with the general public
  • Experience of administrative duties
  • Experience working as part of a multidisciplinary team

Desirable

  • Experience of working in a healthcare setting
  • Familiarity with primary care guidelines and regulations
  • Familiarity with triage processes and appointment booking procedures

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Swan Practice

Address

Masonic House

High Street

Buckingham

Buckinghamshire

MK18 1NU


Employer's website

https://theswanpractice.co.uk/ (Opens in a new tab)

Employer details

Employer name

The Swan Practice

Address

Masonic House

High Street

Buckingham

Buckinghamshire

MK18 1NU


Employer's website

https://theswanpractice.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Details

Date posted

15 May 2025

Pay scheme

Other

Salary

£12.74 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A0325-25-0006

Job locations

Masonic House

High Street

Buckingham

Buckinghamshire

MK18 1NU


The Swan Practice

Verney Close

Buckingham

MK18 1JP


The Swan Practice

North End

Buckingham

MK18 1NU


The Swan Practice

2 Vicarage Lane

Steeple Claydon

Buckingham

MK18 2PR


Supporting documents

Privacy notice

The Swan Practice's privacy notice (opens in a new tab)