Job summary
Paxton Green Group Practice is
seeking an IT and Data Facilitator to support the smooth day-to-day running of
our clinical IT systems, provide responsive IT support to staff, and deliver
data insights to support quality improvement and contract performance.
The post holder will work as
part of the practice IT team, supporting core systems including EMIS Web,
Docman, AccuRx and Check Cloud telephony. They will also support staff training
and patient education initiatives and contribute to data quality and
performance reporting including QOF/QIA.
The role plays an important
part in maintaining safe, secure and resilient digital services in a busy
general practice environment, while ensuring staff and patients can make
effective use of available technology and digital tools.
The post holder reports to the
Operations Manager for day-to-day management, with senior oversight from the
Practice Manager. Technical direction is provided by the Lead IT GP Partner for
strategic IT projects and complex technical matters. The post holder will work
independently on routine operations while maintaining clear communication and
escalation pathways.
The post holder will work as
part of a two-person IT team alongside the existing IT and Data Facilitator,
sharing responsibilities for IT support, infrastructure maintenance and data
reporting across the practice.
practice based working - full time - no hybrid working - no agencies please
Main duties of the job
Key Responsibilities
IT Support & Infrastructure (Primary Focus)
Provide
first- and second-line IT support to all staff
Troubleshoot
issues relating to PCs, printers and systems
Support
onboarding and user access management - EMIS/NHSmail/Microsoft 365
Assist
with administration and troubleshooting of Check Cloud telephony system
Monitor
and maintain on-premise server infrastructure with escalation
Liaise
with external suppliers and NHS support services
Support
business continuity and system recovery
Documentation, asset records and IT stock
Data & Reporting Support
Performance and data quality reports - QOF/QIA/ES
Support
EMIS searches, reporting and analysis
Generate
targeted patient recall lists and support recall coordination as needed
Assist
with batch messaging/invites
Service
improvement and clinical decision-making
Training & Patient Support
Support
staff training on systems
Promote
online patient services (NHS app, repeat prescriptions, appointment booking,
access to records)
Provide
patient education and support in reception and waiting areas
Support new staff induction and advise system changes
Governance, Safety & Compliance
Accordance with NHS IG and GDPR
Support
cyber security best practice and DSPT
Support clinical risk
considerations
About us
Paxton Green is an innovative and exciting place to develop your career. We are a teaching practice for clinicians and this ethos will extend to this role. We offer excellent terms and conditions and the PGGP payscale for progression. This post will be P&G Grade 6, reporting to the PCN Operations Manager wiht senior oversight by the Practice Manager.
This is an exciting opportunity to be part of our Primary Care Network (PCN) collaboration with only two other neighbouring practices in the Croxted Care Network. PGGP has approximately 20,000 patients and is a training practice for GP registrars, FY2 doctors, practice nurses and undergraduate students
You will work with a group of highly motivated individuals, passionate about using IT to improve services for patients. We work as a team, supporting each other in a friendly atmosphere. Our spacious staff room allows discussions to take place away from the workplace.
Early Shift : 7.45 am - 4.15 pm
(E)
Late Shift : 7.45 am - 4.15 pm
(L)
Week pattern : Mon E, Tue
E, Wed L, Thu L and Fri L
For Annual Leave or other cover
all above shifts will be E (Early)
All shifts Paxton Green site based no hybrid working or change of above
times as operational need to support the team and a large medical training practice
Closing Date: 17th
March 2026,
Shortlisting for Interview : 18th March.
Interviews & technical test on site at
Paxton : Wed 25th March
Job description
Job responsibilities
IT and Data Facilitator Full Time
Paxton Green Group Practice
Job Summary
Paxton Green Group Practice is
seeking an IT and Data Facilitator to support the smooth day-to-day running of
our clinical IT systems, provide responsive IT support to staff, and deliver
data insights to support quality improvement and contract performance.
The post holder will work as
part of the practice IT team, supporting core systems including EMIS Web,
Docman, AccuRx and Check Cloud telephony. They will also support staff training
and patient education initiatives and contribute to data quality and
performance reporting including QOF/QIA.
The role plays an important
part in maintaining safe, secure and resilient digital services in a busy
general practice environment, while ensuring staff and patients can make
effective use of available technology and digital tools.
The post holder reports to the
Operations Manager for day-to-day management, with senior oversight from the
Practice Manager. Technical direction is provided by the Lead IT GP Partner for
strategic IT projects and complex technical matters. The post holder will work
independently on routine operations while maintaining clear communication and
escalation pathways.
The post holder will work as
part of a two-person IT team alongside the existing IT and Data Facilitator,
sharing responsibilities for IT support, infrastructure maintenance and data
reporting across the practice
Early Shift : 7.45 am - 4.15 pm
(E)
Late Shift : 7.45 am - 4.15 pm
(L)
Week pattern : Mon E, Tue
E, Wed L, Thu L and Fri L
For Annual Leave or other cover
all above shifts will be E (Early)
All shifts E & L will be
Paxton Green site based there will be no hybrid working or change of above
times as operational need to support the GPs, staff and trainees clinically, in
a large medical training practice and a lot of trainees user turnover (placements
changing)
Closing Date: 17th
March 2026, Shortlisting for Interview : 18th March. Interviews & technical test on site at
Paxton : Wed 25th March
Key Responsibilities
IT Support & Infrastructure (Primary Focus)
Provide
first- and second-line IT support to clinical and non-clinical staff
Troubleshoot
issues relating to PCs, printers, network access and clinical systems
Support
onboarding and user access management (EMIS/NHSmail/Microsoft 365)
Assist
with administration and troubleshooting of Check Cloud telephony system
Monitor
and maintain on-premise server infrastructure with appropriate escalation
Liaise
with external suppliers and NHS support services as needed
Support
business continuity and system recovery during outages
Maintain documentation, asset records and IT stock
management
Data & Reporting Support
Run
routine performance and data quality reports (QOF/QIA/enhanced services)
Support
EMIS searches, reporting and analysis to optimize contract performance
Generate
targeted patient recall lists and support recall coordination as needed
Assist
with batch messaging/invites in collaboration with the admin team
Present data in clear formats to support service
improvement and clinical decision-making
Training & Patient Support
Support
staff training on clinical systems and digital tools
Promote
online patient services (NHS app, repeat prescriptions, appointment booking,
access to records)
Provide
patient education and support in reception and waiting areas
Support new staff induction and ongoing communications
about system changes
Governance, Safety & Compliance
Handle
patient-identifiable data in accordance with NHS IG and GDPR
Support
cyber security best practice and contribute to DSPT compliance
Maintain awareness of and support clinical risk
considerations in digital systems
Detailed Duties by Support Level
Level 1 Front-line User Support
Staff
internal IT helpdesk and respond to support requests within agreed timescales
End-user
troubleshooting (Windows, printers, scanners, logins)
Operational
support for EMIS Web, Docman, AccuRx and other clinical systems
Telephony user support (Check Cloud system
administration and troubleshooting)
Level 2 Practice Systems Support
Installation
and configuration of practice hardware and software
Setting
up new users on computer and telephone systems
Routine
system monitoring and checks
Supplier
liaison and incident escalation
Stock
management of IT deliveries and equipment
Support for business continuity during system
disruptions
Level 3 Advanced Infrastructure & Data Support
On-premise
server monitoring, backup verification and first-line diagnosis
Server
and workstation imaging, deployment and configuration
Network
infrastructure support with appropriate escalation
Windows
Server administration including event log monitoring
EMIS
searches, ad hoc reports and dashboards (QOF/QIA/contract performance)
Patient
recall list generation and batch communications support
Data
analysis to identify service improvement opportunities and revenue optimization
Contribute to information governance, cyber security
and DSPT compliance
Note: Occasional flexibility
may be required during major system incidents or planned maintenance windows.
Job description
Job responsibilities
IT and Data Facilitator Full Time
Paxton Green Group Practice
Job Summary
Paxton Green Group Practice is
seeking an IT and Data Facilitator to support the smooth day-to-day running of
our clinical IT systems, provide responsive IT support to staff, and deliver
data insights to support quality improvement and contract performance.
The post holder will work as
part of the practice IT team, supporting core systems including EMIS Web,
Docman, AccuRx and Check Cloud telephony. They will also support staff training
and patient education initiatives and contribute to data quality and
performance reporting including QOF/QIA.
The role plays an important
part in maintaining safe, secure and resilient digital services in a busy
general practice environment, while ensuring staff and patients can make
effective use of available technology and digital tools.
The post holder reports to the
Operations Manager for day-to-day management, with senior oversight from the
Practice Manager. Technical direction is provided by the Lead IT GP Partner for
strategic IT projects and complex technical matters. The post holder will work
independently on routine operations while maintaining clear communication and
escalation pathways.
The post holder will work as
part of a two-person IT team alongside the existing IT and Data Facilitator,
sharing responsibilities for IT support, infrastructure maintenance and data
reporting across the practice
Early Shift : 7.45 am - 4.15 pm
(E)
Late Shift : 7.45 am - 4.15 pm
(L)
Week pattern : Mon E, Tue
E, Wed L, Thu L and Fri L
For Annual Leave or other cover
all above shifts will be E (Early)
All shifts E & L will be
Paxton Green site based there will be no hybrid working or change of above
times as operational need to support the GPs, staff and trainees clinically, in
a large medical training practice and a lot of trainees user turnover (placements
changing)
Closing Date: 17th
March 2026, Shortlisting for Interview : 18th March. Interviews & technical test on site at
Paxton : Wed 25th March
Key Responsibilities
IT Support & Infrastructure (Primary Focus)
Provide
first- and second-line IT support to clinical and non-clinical staff
Troubleshoot
issues relating to PCs, printers, network access and clinical systems
Support
onboarding and user access management (EMIS/NHSmail/Microsoft 365)
Assist
with administration and troubleshooting of Check Cloud telephony system
Monitor
and maintain on-premise server infrastructure with appropriate escalation
Liaise
with external suppliers and NHS support services as needed
Support
business continuity and system recovery during outages
Maintain documentation, asset records and IT stock
management
Data & Reporting Support
Run
routine performance and data quality reports (QOF/QIA/enhanced services)
Support
EMIS searches, reporting and analysis to optimize contract performance
Generate
targeted patient recall lists and support recall coordination as needed
Assist
with batch messaging/invites in collaboration with the admin team
Present data in clear formats to support service
improvement and clinical decision-making
Training & Patient Support
Support
staff training on clinical systems and digital tools
Promote
online patient services (NHS app, repeat prescriptions, appointment booking,
access to records)
Provide
patient education and support in reception and waiting areas
Support new staff induction and ongoing communications
about system changes
Governance, Safety & Compliance
Handle
patient-identifiable data in accordance with NHS IG and GDPR
Support
cyber security best practice and contribute to DSPT compliance
Maintain awareness of and support clinical risk
considerations in digital systems
Detailed Duties by Support Level
Level 1 Front-line User Support
Staff
internal IT helpdesk and respond to support requests within agreed timescales
End-user
troubleshooting (Windows, printers, scanners, logins)
Operational
support for EMIS Web, Docman, AccuRx and other clinical systems
Telephony user support (Check Cloud system
administration and troubleshooting)
Level 2 Practice Systems Support
Installation
and configuration of practice hardware and software
Setting
up new users on computer and telephone systems
Routine
system monitoring and checks
Supplier
liaison and incident escalation
Stock
management of IT deliveries and equipment
Support for business continuity during system
disruptions
Level 3 Advanced Infrastructure & Data Support
On-premise
server monitoring, backup verification and first-line diagnosis
Server
and workstation imaging, deployment and configuration
Network
infrastructure support with appropriate escalation
Windows
Server administration including event log monitoring
EMIS
searches, ad hoc reports and dashboards (QOF/QIA/contract performance)
Patient
recall list generation and batch communications support
Data
analysis to identify service improvement opportunities and revenue optimization
Contribute to information governance, cyber security
and DSPT compliance
Note: Occasional flexibility
may be required during major system incidents or planned maintenance windows.
Person Specification
Skills & Competencies
Essential
- Knowledge of information systems used within the NHS
- Excellent interpersonal skills and ability to deal tactfully with all levels of staff, patients and external organizations
- Strong organizational skills and attention to detail
- Ability to analyze, manipulate and present data in meaningful formats
- Presentation skills (written, verbal and electronic)
- Ability to work independently and as part of a team
- Calm and flexible approach to work with ability to manage competing priorities
- Understanding of confidentiality, data security and information governance principles
Qualifications
Essential
- Degree/diploma in IT or equivalent professional experience
Experience
Essential
- Experience providing IT support in a professional environment
- Experience with Windows and PC-based applications (especially Microsoft suite)
- Experience working with Windows Server environments
- Understanding of data collection, analysis and presentation
- Understanding of NHS business processes or healthcare IT environments
- Ability to use own initiative and make sound decisions under pressure
- Ability to communicate technical information clearly to non-technical colleagues
Desirable
- Experience with GP clinical computer systems (EMIS Web, Docman, AccuRx)
- Understanding of QOF/QIA and GP contract performance requirements
- Experience with telephony systems (particularly Check Cloud or similar)
- Teaching or training experience
Person Specification
Skills & Competencies
Essential
- Knowledge of information systems used within the NHS
- Excellent interpersonal skills and ability to deal tactfully with all levels of staff, patients and external organizations
- Strong organizational skills and attention to detail
- Ability to analyze, manipulate and present data in meaningful formats
- Presentation skills (written, verbal and electronic)
- Ability to work independently and as part of a team
- Calm and flexible approach to work with ability to manage competing priorities
- Understanding of confidentiality, data security and information governance principles
Qualifications
Essential
- Degree/diploma in IT or equivalent professional experience
Experience
Essential
- Experience providing IT support in a professional environment
- Experience with Windows and PC-based applications (especially Microsoft suite)
- Experience working with Windows Server environments
- Understanding of data collection, analysis and presentation
- Understanding of NHS business processes or healthcare IT environments
- Ability to use own initiative and make sound decisions under pressure
- Ability to communicate technical information clearly to non-technical colleagues
Desirable
- Experience with GP clinical computer systems (EMIS Web, Docman, AccuRx)
- Understanding of QOF/QIA and GP contract performance requirements
- Experience with telephony systems (particularly Check Cloud or similar)
- Teaching or training experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
